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“Nice Hotel, not great for a frequent business traveller ”
3 of 5 bubbles Review of AHA Gateway Hotel

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AHA Gateway Hotel
Ranked #7 of 18 Hotels in Umhlanga Rocks
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice Hotel, not great for a frequent business traveller ”
3 of 5 bubbles Reviewed January 15, 2014 via mobile

Nice Property, very nice and helpful staff who did assist me with my luggage and a friendly driver.

The rooms are quite spacious and well thought out but the bed and pillows for me was quite uncomfortable although that is a personal preference.

I arrived at 22.30 at this time there is no room service, the hotel doesn't provide any complimentary water and there is no minibar so you are a little bit stuck if you are thirsty. I drank the tap water but the taste isn't really great.

The Laundry service is quite restricted there is no express service and you have to drop it off before 8am.

Someone tampered with my luggage while is was in the room which was not really appreciated.

Stayed January 2014, traveled with friends
Helpful?
1 Thank JonniP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Marketing Co-ordinator at AHA Gateway Hotel, responded to this review, July 16, 2014
Dear Jonni P,
We thank you for taking the time out to post a review following your stay at the Three Cities Gateway Hotel.
Guest Feedback, positive and negative, is extremely important to us and your feedback regarding some of your experiences was passed through to Management and the Department Heads concerned.
Again, thank you for your time.
Regards
Carol Macnab
Marketing Co-ordinator
Three Cities Gateway Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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293 reviews from our community

Traveler rating
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    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
1 review
5 of 5 bubbles Reviewed January 15, 2014 via mobile

This is an amazing hotel you wount regret it!! Enjoyd every second of it! The food was amazing plus the room and staff. Rooms are big the staff is very help full and overall a great stay. The hotel live up to the three cities standards and truly is an exceptional hotel!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renierh123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol M, Marketing Co-ordinator at AHA Gateway Hotel, responded to this review, July 16, 2014
Dear Renierh123,
We thank you for taking the time to post a review on the Three Cities Gateway Hotel.
Guest feedback is extremely important to us and your extremely positive comments and 5-star rating of the hotel was very encouraging and appreciated.
We look forward to welcoming you back to the Three Cities Gateway Hotel again in the future.
Regards
Carol Macnab
Marketing Co-ordinator
Three Cities Gateway Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed December 20, 2013

Nice big rooms and a good location. The only problem being quite far away from the city centre. The only way to get to the city is via taxi. The location is safe and the shopping center is very close. Friendly staff.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank josh7912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
114 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed December 17, 2013

Great hotel with friendly staff . Clean , spacious , modern rooms( would have liked a little bar fridge though). As others have said , there are privacy issues with the loo and shower. Everything worked and was well maintainded. I ordered room service twice ; the food was piping hot and tasty. There is direct access from the hotel to the huge Gateway Shopping Centre.

Room Tip: Rooms facing south are subject to constant kids noise at water park during the day and thumping disc...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RENSHAWWELSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 11, 2013

The location of the hotel is great. I have slept there twice. The first time was great, I had a queen size bed. Second time was horrible, I was given a room with 2 three quarter beds when I had specifically stated I was travelling alone. I had to squeeze myself on this tiny bed and woke up with a sore lower back. It was not worth my money

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zodwa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Africa
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed November 1, 2013

First let me list the positives. The staff are excellent, always smiling and very willing to assist, with the strange exception of not helping with luggage into the room. The breakfast, which was included in our price, was very good with a variety of both cold and hot choices and both in plentiful supply. Proximity to Gateway Shopping Center was an easy 2 minute walk along a boardwalk which put you right into the Center with its vast selection of shops and restaurants.

The downside for me however was the configuration of the rooms, which are of a decent size, but have an open plan bathroom in which the toilet and shower are simply separate cubicles with frosted glass doors which open out directly into the bedroom with an open plan basin in front - affording no privacy whatsoever for either using the toilet or stepping out of the shower in order to get dressed. This might not worry a man too much, but I, as a lady, was terribly uncomfortable with this setup, preferring to carry out my ablutions in private. There were other rooms that we saw which had a free-standing bathtub next to the bed, just out in the open, and that, for me, would have been even worse than the shower cubicle setup.

If this lack of privacy isn't a problem, then I can add that the rooms have tea/coffee making facilities, flat screen tv and were very clean with good quality bed linen and towels. The mattress was too soft for me, but that too is only a personal preference as my husband said he didn't mind the mattress at all.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank WendySouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed September 14, 2013

Great hotel, friendly staff and perfectly positioned for business and holiday stay when you visit Umhlanga area.
The hotel is also right by Gateway shopping center so there are many restaurants and coffee shops at the door-step.
The room has a large comfortable bed, great shower and is very modern.
Breakfast was included in the price and had a decent variety of food to get the day started.
The free wifi throughout the hotel works sometimes so not 100% reliable.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheTechieGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AHA Gateway Hotel

Property: AHA Gateway Hotel
Address: corner Centenary Boulevard & Twilight Drive | Gateway, Umhlanga Rocks 4321, South Africa (Formerly Three Cities Gateway Hotel)
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:3 star — AHA Gateway Hotel 3*
Number of rooms: 146
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