The Hotel itself is quite nice, it has big family rooms and there is more than enough space for everyone. Even the standard rooms are reasonably sized all with a view of Umhlanga.
However the lifts were a nightmare and breakfast is Halaal on most days. You have to often wait for sometime for a lift and on some floors there is no option to use the stairs.
To go to another floor you need a room key otherwise there is no way to access the area, unless you are going to floors 1-4. There was noise each night we were there and some of the staff members are petty insisting you do see things their way, for example: we wanted rooms close together as we went as a family and one of the 'hotel receptionists' insisted that it was silly to request that.
In short, the rooms and facilities are good but there is a lot of noise and half the staff is not properly trained in terms of customer service.
- Official Description (provided by the hotel):
- This hotel overlooks the Indian Ocean, with all rooms featuring partial sea and city views. With optimum space and a modern look and feel, this hotel is ideal for corporate and leisure getaways. The hotel features superb banqueting and conferencing facilities ideal for weddings or corporate functions. With evenings catered for by the highly acclaimed Saffron Restaurant and the Vanilla bar guests are assured to leave with a brilliant taste of luxury. Mornings are best spent in the gymnasium and alongside the deck pool offers the opportunity to enjoy the mid day sun. Above all the Hotel offers excellence in service and always goes the extra mile to offer guests an experience they will find difficult to forget. ... more less
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