I had stayed at this property on a couple 1 nighter business trips to South Africa. After flying in from the States, its nice to have something close to the Airport that is quick. This time however, I was staying for two weeks and l did not know what to expect. As I was going to be there for an extended period of time, I asked to have an ocean view and the clerk at check in accommodated me. For me the room was perfect. They gave me two double beds so I slept in one and used the other as my personal file cabinet to keep all of my business documents together. Wi-Fi was great except for the two times or three times it kicked me out and I had to get a new voucher number from the front desk. The entire system also went down twice during my stay but that is to be expected as the same thing could happen at home. I already knew what to expect from breakfast as I had been there before and it was OK but the items like eggs and meat were often cold. One day the food was so cold that I had to asked one of the waiters to take my plate to the microwave and warm it up. However, on this trip, I had the opportunity to eat next door at the Butcher's Block Restaurant. The food was better than I expected for a hotel restaurant. However, the real plus for me was having Gateway Mall and its untold number of eating places. I must have eaten there at least 10 times during my stay and never ate at the same restaurant twice. My wife was not traveling on this trip so shopping did not factor in, but it is great to have such a wonderful facility within walking distance. All in all, it was a very pleasant trip and I have NO major complaints except these two. Yes I know it is an "Express" property but management should REALLY CONSIDER CONVERTING ONE OF THEIR BANQUET ROOMS TO A WORK OUT ROOM WITH AT LEAST A TREADMILL, A UNIVERSAL GYM OR FREE WEIGHTS. In this day of healthy living, I could not believe that they could not or would do this. I was told by the clerk at check out that this is single most item that guests ask for. Complaint number 2 is their uh "Business Center". It is tucked away in the back of the dining area. However, I you want to print something you have to send it to the front desk or email it to the front desk clerk. I had a confidential document that I needed to print and was not totally happy about it being saved on someone's (HIE)server. On top of that, they could only print in Black and White--NO COLOR Duh! The hotel could easily purchase two printers for the two computers that they have in their Business Center for under R5,000. Would I recommend this hotel to others YES! Will I consider staying there again YES!
- Official Description (provided by the hotel):
- The HOLIDAY INN EXPRESS DURBAN-UMHLANGA offers stunning sea views. Ideally situated within walking distance to the upmarket Gateway shopping and entertainment centre and within short driving distance from the Umhlanga beachfront. ... more less
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- Also Known As:
- Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks