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“Durban - Umhlanga”

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Holiday Inn Express Durban - Umhlanga
Ranked #8 of 18 Hotels in Umhlanga Rocks
New Delhi
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Durban - Umhlanga”
Reviewed March 31, 2013 via mobile

Holiday Inn Express : Umhlanga, Durban

Location: Good ocean views but from far..good for me but if you want to walk across to the beach, this ain't for you. Minutes away from the Gateway mall so good shopping options..Umhlanga is definitely a nice place to be but covering Durban could be a challenge as its off by around 15 km.

Food: Decent food; breakfast menu is limited but just okay to get you started for the day.

Overall, clean property and worth your money...no gym but free parking around the hotel. 1night in the hotel is enough - look for more options in Umhlanga or North Durban. NSG Travel File

Stayed March 2013
Helpful?
Thank NGExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review, April 11, 2013
Dear NGExplorer,

Thank you for your feedback pertaining to your recent stay with us. We are very fortunate to have spectacular ocean views and from a location point of view, being in close proximity to Gateway Theatre of Shopping. It is our goal to consistently provide superior service and accommodations and we truly value our guest’s feedback. We certainly look forward to welcoming you back to the Hotel in the near future.

Warm regards

Bronwyn McLeod
General Manager
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391 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
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Lenasia, South Africa
Level Contributor
343 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed March 27, 2013

Checked in late on Sunday night. No recognition for being a priority club member. Room is very basic and very small. View is stunning. Bathroom is small but the shower size is really great. Very disappointing room service menu. No sandwiches on the menu, only meals. Tiny cupboard so you have to live out of your suitcase if you staying for a few days. Went own for breakfast at 9:30 and it seems it was almost closed. They did however go to the kitchen and get me some food. Tea and coffee were self service. Do not think I will stay here again. Much better and cheaper hotels in the neighbourhood.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AzTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review, April 3, 2013
Dear Azeem T,

Thank you for your feedback. I am glad to see that you enjoyed our spectacular view - we are very fortunate to have such splendid ocean views at our Hotel. Our Express Brand offers comfortable accommodation, and I am pleased that our shower facilities met with your approval. We know you have many choices when it comes to lodging and we hope you will continue to choose the Holiday Inn Express for your future travel needs.

Kind regards
Bronwyn McLeod
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Ashington, United Kingdom
1 review
Reviewed March 26, 2013

the hotel is in a good loction with easy acess to all aminities service was good
the rooms were brigh and ariey
be very carefull at all times walking around due to crime
good value for money the restruants were god value for money the food cooked to perfection
i found the staff eficient and helpfull in all in all agood hotel for a overnight stay

Room Tip: higher rooms will have excellent sea veiws
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidwatson1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review, March 28, 2013
Dear Davidwatson1956,

Many thanks for your favorable review of our Hotel in Umhlanga. We are most pleased that you enjoyed the facilities on offer and that you found our staff to be efficient and helpful.

We know you have many choices when it comes to lodging, however, we certainly do hope that you will continue to make Holiday Inn Express your first choice when travelling.

Warm regards

Bronwyn McLeod
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2013 via mobile

The hotel is in a good spot with some lovely views over the ocean. The staff is helpful - I had forgotten a few things and the front desk sorted it out for me.

The rooms are nice with bed, desk and comfortable lounger. There is no cupboard space but there is a small hanging area. The tea facilities are good - with enough milk for four cups of tea. The bathroom is fine. Everything is neat and clean.

Food, however, is an issue. There is no room service, though reception say they can help you order in. There is a lunch and dinner restaurant but it is a meat specialist restaurant with limited options for vegetarians - though the food itself is good.

Because they don't seem to have their own kitchen, they must bring breakfast in from elsewhere. This means the hot breakfast options are limited and what there is, is not great. The breakfast room does have a great view over the sea.

  • Stayed March 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review, March 21, 2013
Dear AmyU

Thank you for your feedback. We are pleased that you enjoyed our superb ocean views from our Hotel, especially our Great Room where breakfast is served. Furthermore we are happy to read from your feedback that our Front Office Staff were of assistance to you.

Our Express Brand Standard allows for an on the go, complimentary Express Breakfast which consists of continental breakfast items and three hot breakfast choices, all of which are prepared daily in our kitchen. We are also pleased to read that you enjoyed the services of the Restaurant adjacent to the Hotel - again this restaurant also offers superb ocean views.

Again, thank you for your feedback and we certainly do look forward to welcoming you back to the Hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 17, 2013

Was here for several days for meetings; nice hotel close to shops and places to eat..Service was good...not great, but its a Holiday Inn so thier are limitations, would stay here again though. Just be careful at night, Durban is not a safe place to walk around on your own...

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank captainsean1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review, March 20, 2013
Dear Captainsean1

Thank you for your feedback from your recent stay with us. We are glad that our Holiday Inn Express Durban Umhlanga suited your business needs and furthermore that you will continue to choose our Brand for your travel requirements.

Warm regards

Bronwyn McLeod
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 17, 2013

Near to the airport, Nice and tidy rooms, Nice breakfast, Nice staff gentle and smiling, housekeepers)
We arranged a one night stop over in Umhlanga and based on price and reviews chose Holiday Inn Express. Nestled between office like buildings not far from the motorways we found the Hotel to be very clean and very well fitted out with some really cool décor specially a high quality material plastic glass which look a like glass. We were there on what appeared a quiet Thursday and surmised that this is a popular place for business people. The hotel is located away from the main hub of Umhlanga but there is a good road where you can walk to the beach. Comfortable room, small but well fitted bathroom and a very decent breakfast. In summary a very acceptable abode and excellent value for money. you have the gateway mall just behind you. the night life of umhlanga is good .
it was close to airport so a good choice.
No illimited wireless access (30MB free per day per device is just not enough !)
Entrance door location is quite strange: on one side you have the parking and the desk, on the other side the entrance door 2 floors below … I do not understand how the architect built this hotel …

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harishzdoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review, March 20, 2013
Dear Harishzdoshi,

Thank you for positive feedback regarding your recent stay at our Holiday Inn Express Durban Umhlanga. Our location is great in that we have fabulous ocean views and our Hotel is easily accessible to Gateway Theatre of Shopping as well as our International Airport - KingShaka International Airport.

Warm regards

Bronwyn McLeod
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 16, 2013

Pros :
- Nice and tidy rooms
- Nice breakfast (just what is needed)
- Nice staff (gentle and smiling, from the desk to the housekeepers)

Cons :
- No recognition for priority members (I do not think the desk looked at it even if I checked in with my platinium card, no upgrade, no lately check-out)
- No illimited wireless access (30MB free per day per device is just not enough !)
- Restaurant seems closed for dinner !
- Plase check there is no football team in the hotel during your stay, otherwise you will be annoyed by some youg stupid young people shouting in the elevators (female staff seems too busy beeing picked up to notice that)
- Entrance door location is quite strange: on one side you have the parking and the desk, on the other side the entrance door 2 floors below … I do not understand how the architect built this hotel …
- Entrance door is quite strange: on one side you have the parking and the desk, on the other side the entrance door 2 floors below … I do not understand how the architect built this hotel …

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cortowinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review, March 20, 2013
Dear Cortonwinch,

Thank you for taking the time to write to us about your experience during your recent stay at our Hotel. Your positive feedback regarding our hotel cleanliness, on the go Express Breakfast and our staff is greatly appreciated. It is our goal to constantly provide superior service and accommodation. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Again, thank you for your feedback and we look forward to your continued support within our brand of hotels.

Kind regards

Bronwyn McLeod
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Durban - Umhlanga

Property: Holiday Inn Express Durban - Umhlanga
Address: 2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4319, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Durban - Umhlanga 3*
Number of rooms: 234
Official Description (provided by the hotel):
The HOLIDAY INN EXPRESS DURBAN-UMHLANGA offers stunning sea views. Ideally situated within walking distance to the upmarket Gateway shopping and entertainment centre and within short driving distance from the Umhlanga beachfront. ... more   less 
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Also Known As:
Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks

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