Whilst the hotel is beautiful and the allure of being so close to Gateway Shopping Centre is attractive, the staff and the welcome is disappointing. Being a frequent traveller I find that there some hotels who dont challenge themselves enough to offer customers a reason to continue to use their establishment. This is one of them. There is no Delight factor, and after a recent incident where my bags were riffled through.. this hotel is definitely not on my list of future destinations. The staff seem disconnected and in need of a brush up on their customer service skills, and their lack of enthusiam and ability to think of creative ways to appease or to delight their customers is evidence that this is a just a job and not a career. I have stayed in this hotel on more than 3 occassions this year and I am greeted with a complimentary bottle of water and half a Chomp chocolate.................. like SERIOUSLY... at the rate they offer.. it would be better if they considered personalised a little bit more classy ways of welcoming their customers.. hence this is what differentiates this from 5 star establishments.... despite the good and promising nature of their CRM - Leanka.. the chances of me staying at that hotel again is minimal..
- Official Description (provided by the hotel):
- Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more less
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