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“Reasonable hotel”

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Protea Hotel Marriot Durban Umhlanga Ridge
Ranked #13 of 18 Hotels in Umhlanga Rocks
Reviewed September 3, 2012

We stayed for five nights in a two bedroom family room which was very spacious and had a small kitchenette including a microwave and fridge. The bathroom was large but the shower drain was blocked, causing the floor to become flooded. They came on three separate days to unblock it, but it wasn't ever fixed properly. The bathroom amenities were very nice. We only had one breakfast at the hotel and it was just the standard buffet fare, nothing special. We tried sitting outside one afternoon for cocktails but never once spotted any staff, when we went to the bar to order, there wasn't any staff there either. That said, the font desk and housekeeping staff were very efficient and pleasant. The best thing going for the hotel is its location opposite the Gateway shopping centre

Stayed: August 2012, traveled on business
Thank choochoomu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Marriot Durban Umhlanga Ridge, responded to this reviewResponded September 11, 2012

Dear choochoomu

Thank you for taking the time to write a review after your stay at Protea Hotel Umhlanga Ridge. GUEST feedback is the only true yardstick we have for measuring whether or not we have met our GUESTS' expectations.

Please accept our sincere apologies with regards to the blocked shower drain and lack of food and beverage service on the deck and at the bar. I can assure you that your comments will be used constructively to maintain and improve service. Both the above issues have been given our urgent attention already.

Thank you for your support and we hope to welcome you back to the Protea Hotel Umhlanga Ridge again in future.

Kind Regards

Tina Cattaneo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (313)
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256 - 262 of 313 reviews

Reviewed August 31, 2012

Stayed for 2 days, before moving to southern sea, elingeni hotel in Durban.Rooms are very small specifically the one i stayed. The location is good..with Gateway Mall and accessibility to other parts of Durban..Lot of shops and restaurants around..which is good. I will not choose it over southern sea!

  • Stayed: August 2012, traveled on business
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Thank Travelsfun4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Marriot Durban Umhlanga Ridge, responded to this reviewResponded September 4, 2012

Dear Travelsfun4

Thank you for taking the time to provide us with feedback regarding your recent stay at Protea Hotel Umhlanga Ridge. We appreciate that you’ve highlighted our central location to nearby attractions such as shops and restaurants.

Please accept our sincerely apologise for the disappointment with regards to the room you stayed in. We offer 7 different room types, ranging from standard accommodation to Penthouse suites. We will be sure to allocate a higher category room type for the next time you book with us.

We look forward to welcoming you back as our GUEST at Protea Hotel Umhlanga Ridge!

Kind Regards

Tina Cattaneo
General Manager

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Reviewed August 19, 2012

Excellent, well known and trusted hotel brand. My first stay here, but not last! Ideal location, short walk from Gateway Mall. Secure Parking in the basement. The hotel is fairly new, with excellent fittings in the rooms. The decor is unique and suits the hotel and environment. The reception staff helped me to check in fast and effortlessly.

  • Stayed: August 2012, traveled on business
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Thank Heinrich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Marriot Durban Umhlanga Ridge, responded to this reviewResponded August 23, 2012

Dear Heinrich M

Thank you for your feedback with regards to you recent visit.

We are pleased to hear that you enjoyed your stay with us “on the ridge”! The TEAM really appreciate your feedback – a special thanks for your mention regarding the fast and effortless check-in, as well as highlighting our convenient location and modern facilities.

We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge in the near future!

Kind regards

Tina Cattaneo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2012

Spent a week night over the road at the Garden Court and the weekend at the Protea. We had to move rooms twice (broken TV and smokers fumes) but was fairly wel handled. Reviews about the thin walls are not overstated and you do hear Gateway's noise. Pool deck, tiny, but dramatic - unless there's wind. Good shower, good bed. And the afford is above average. On the whole, the Protea and Garden Court are fairly similar experiences...but the former has bigger rooms and the latter is quieter.

Room Tip: Book high up, and not on the wing facing Gateway.
  • Stayed: July 2012, traveled as a couple
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Thank JasLev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Marriot Durban Umhlanga Ridge, responded to this reviewResponded August 3, 2012

Thank you for taking the time to let us have feedback with regards to your recent stay. We value your feedback about our facilities and location.
It was a pleasure having you stay at Protea Hotel Umhlanga Ridge and we look forward to welcoming you back soon.

Kind Regards

Tina Cattaneo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2012

Friendly staff, room comfortable and management very visible

  • Stayed: May 2012, traveled on business
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Thank Danie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 12, 2012

Dear Danie J

Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to hear that you enjoyed the facility and that you are impressed with our STAFF and management!

Thank you for choosing to stay at the Protea Hotel Umhlanga Ridge and we look forward to welcoming you back soon.

Please do not hesitate to contact me for any further assistance you may require.

Regards


Tina Cattaneo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2012

This Hotel just opposite to the Gateway in Umhlanga is an excellent place to stay for business and with family. I was given a Suite room with two rooms and a big apartment type room. It was excellent. The room was clean, and each item was very particularly placed in the room. The Restaurant has excellent food, breakfast was excellent. Overall a very nice Hotel.

Room Tip: Rooms opposite to Gateway give a good view.
  • Stayed: June 2012, traveled on business
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Thank SoumitBaroda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear SoumitBaroda

Thank you for letting us have feedback regarding your recent stay with us.

We are delighted to receive your commendations about the property and services. Please be assured that I will
congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea hotel Umhlanga Ridge and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.


Regards


Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2012

The hotel is cleanish - well compared to the other Protea brand hotels i have stayed in. Wooden floors in the room I was in and they were dusty. But the bed was comfy and nice. Internet antenna on the roof were faulty so that menat no internet until 45 minutes before check out which was annoying. No sea views so in truth you could have been anywhere... An adequate hotel I would use again but at the right price.

Had dinner in the hotel and food was nice enough. Price was reasonable enough too but I think you owuld probably find cheaper and nicer elsewhere but it was ok! Tip though... When ordering the preggo roll... ASK FOR NOT MANY Chillies! Nearly blew my head off!! But still tasty!

  • Stayed: June 2012, traveled solo
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Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHURDurban, General Manager at Protea Hotel Marriot Durban Umhlanga Ridge, responded to this reviewResponded June 21, 2012

Dear Mr Watmough

Thank you for taking the time to let us have feedback with regards to your recent stay. GUESTS feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS’s expectations. We need to know when we have done right,
but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us.

Please accept our apologies for the discomfort caused and be assured that your comments have received our urgent attention.

We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge soon!

Regards

Tina Cattaneo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Marriot Durban Umhlanga Ridge

Address: 14 Palm Boulevard | Umhlanga Ridge, Umhlanga Rocks 4319, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 18 Hotels in Umhlanga Rocks
Price Range: $113 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Marriot Durban Umhlanga Ridge 4*
Number of rooms: 205
Official Description (provided by the hotel):
Protea Hotel Umhlanga Ridge - urban tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
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