We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Had a wonderful experience”
Review of Royal Palm Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Royal Palm Hotel
Ranked #10 of 19 Hotels in Umhlanga Rocks
Reviewed April 23, 2014 via mobile

From the moment we checked in we had a totally awesome experience. Very friendly young man checked us in, upgraded us to A penthouse suite, it was unbelievable, pure luxury! Thank you for doing that. The room had everything you wanted and more. Right across from the Gateway mall so handy to everything.
In the morning we had the Buffet breakfast. Great selection, plus a lot of food choices. Overall the best experience we have had in a Hotel! Thank you to your team for doing such a great job.

Stayed: April 2014
1  Thank Wayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5sallyb, Manager at Royal Palm Hotel, responded to this reviewResponded April 24, 2014

Dear Wayne,
Thank you for taking the time Wayne to comment on your recent stay with us at Three Cities Royal Palm Hotel.
We are delighted to here that we met your expectaions, and that you enjoyed your stay with us.
It was such a pleasure having you stay in our hotel, and we sincerely hope that we will see you again soon all the way from Canada.
I shall convey your gratitude onto our staff.

Safe Travels
Warm Regards
Sall Bricknell
Business Development Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (288)
Traveler rating
Traveler type
Time of year
Language

239 - 245 of 288 reviews

Reviewed March 17, 2014

Was very surprised by the size of the rooms. Very nice bathroom as well. The location is ideal with Gate 9 of Gateway Mall just across the road. The staff down at reception was very friendly and helpful. Struggled a bit to get the entrance to the parking garage but was assisted by friendly staff. The breakfast was nice with friendly service from staff working there as well

Room Tip: The higher the better. No views from lower floors
See more room tips
  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pieter l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5sallyb, Manager at Royal Palm Hotel, responded to this reviewResponded March 18, 2014

Dear Pieter,

Thank you for your positive feedback on our Royal Palm Hotel. We are privledged to be one of the very Hotels in the UMhlanga node whom offer spacious rooms. Our key is to make sure you are comfortable with a "home away from home" feel, whether it's business or leisure.

We shall certainly convey your thanks to our valued staff for their exceptional service.

Thank you for choosing Three Cities Royal Palm Hotel as your prefferred choice. We look forward to welcoming you back Pieter.

Warm Regards
Management Three Cities Royal Palm

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2014

Thank you to the guys at Royal Palm for a great stay!

Your 3 bedroom apartments are to die for. The entire hotel feels safe, clean and has a very opulent feel.

Well done for providing me with an experience I'm unlikely to forget!

  • Stayed: February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Seano1459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5sallyb, Manager at Royal Palm Hotel, responded to this reviewResponded March 18, 2014

Dear Seano,

It was an absolute pleasure have you stay with us at Three CitiesRoyal Palm Hotel and thank you for your positive feedback.

We are delighted to here that your experience was inforgetable and we certainly look forward to seeing you shortly.

Warm regards
Management Team Three Cities Royal Palm Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

The hotel is in a great location in what is a bustling Umhlanga. It has a distinct business feel to it, but not in a negative sense. I arrived later than expected after a delayed flight, but was happy to find out that the kitchen served dinner until 22:30. The dinner selection was good and the wine selection was adequate. The restaurant opens onto a square and has a great feel. The hotel room is more suite than room. The lounge area and mini kitchenette creates extra space which will be handy if you'll be staying longer than just 2 or so days. The bedroom is great and the bed is very comfortable.

The bathroom is great too.

For business travel, I was surprised that there was no iron and ironing board available to iron my work shirt which was in a suitcase all day. The receptionist did, however, make arrangements to get one delivered to my room first thing in the morning.

Breakfast options were good (and plentiful).

I will return.

Stayed: January 2014, traveled on business
Thank Brent B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5sallyb, Manager at Royal Palm Hotel, responded to this reviewResponded January 22, 2014

Dear Brent,

Thank you for taking the time to provide us with your positive feedback. We are delighted to hear that your stay at Three Cities Royal Palm Hotel was enjoyable and your comments highlighted have been commended to our Friendly proffessional Staff.

It was a pleasure sharing our Hotel with you as a valued guest, and look forward to you returning to Three Cities Royal Palm soon.

Kind regards
Sally Bricknell
Business Development Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013 via mobile

One of the more luxuriance apartment style hotels in KZN. Very friendly staff with professional service 24h around the clock. They opposite gateway shopping mall and 5 minutes to the Umhlanga beach. Big spacious rooms with all the necessary needs of modern hotels. A must stay for any traveler. Thanks to Lehay and Shami for running an excellent service and made the Proteas stay unforgettable.

Stayed: December 2013, traveled on business
Thank Ryanmuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5sallyb, Manager at Royal Palm Hotel, responded to this reviewResponded December 31, 2013

Dear Riaan
Thank you for taking the time to provide us with your positive feedback following your stay at Three Cities Royal palm Hotel. We are thrilled to hear that your stay with us was most enjoyable and in particular your attention to detail with regards to commending our valued, friendly staff. We are privledged to have had your amazing "Protea" Team stay with us and commend them once again on their phenominal Test Series Win.

We hope that you left our hotel with a treasured memory and look forward to your return.

Wishing you all the best for 2014.
Warm Regards
Sally Bricknell
Business Development Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

The hotel/ apartments is situated diagonally opposite Gateway shopping centre and a 5min drive from the beach. Probably better suited for longer stay business visitors enjoying "home away from home" accommodation.

The 2 bed apartment I stayed in was tastefully furnished. Pity the upkeep/ housekeeping was not of the same standard. Quite a few lamp shades were skew, the bathroom floor was not clean and the carpets and couch could do with a good steam clean. The basics were ok though: linen and towels were clean and fresh and since I stayed only for one night it was good enough.

The service and breakfast was satisfactory. All and all not bad, however, there are definitely better options in the vicinity. Perhaps if they pay more attention to detail it could be a better option. It is unlikely that I will stay in this "hotel" again simply because there are quite a few better options available in the area.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daniel-CPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5sallyb, Manager at Royal Palm Hotel, responded to this reviewResponded November 7, 2013

Dear Daniel,

Three Cities Roya Palm Hotel have acknowledged and addressed your concerns with regard to "attention to detail". We sincerely appreciate your feedback and oppologise for any inconvienace caused on your 1 night stay with us. We certainly pride ourselves in hospitality and oppologise for the inconvienance that you experienced.

We certainly hope that you will reconsider us on your travels.

Kind Regards
Three Cities Royal Palm Hotel
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

I stayed in this hotel for 6 nights in October 2013 for a business trip. Nice things include the location if you want to be close to the Gateway shopping centre or the close by business buildings, there are nice spas and restaurants on the same block. The not so nice things include that they requested I pay all fees up front before I checked into room (which makes it difficult if you don't end up staying because something goes wrong), they do not fill up the mini bar (you have to pay them up front to do this), there is very little crockery in the room. I found the service from reception staff to be underwhelming for example they couldn't loan me an umbrella, my fridge was turned off so I had to call for help to know how to turn it on, it also took almost 2 hours to get staff to come to my room on multiple occasions to help me get wi fi connection, fix fridge, fix broken lamp, unlock safe as I made a mistake entering code. Not big deals but when you are there on business and doing shift work like I was it made it very frustrating when you have to keep calling back to remind them to help you. The room also melt like smoke even though it was a no smoking room. The bathroom is nice with towel heaters and a bath tub plus separate shower, the beds are comfortable and clean and all rooms seem to have a small balcony to relax (although the view is back over some apartment buildings. The fitness centre and pool are available over in the shopping centre so it takes at least 10 minutes each way to get to and from and with no hotel umbrella very uncomfortable. A very standard hotel but probably ok for the price you pay.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FionaMearon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5sallyb, Manager at Royal Palm Hotel, responded to this reviewResponded October 27, 2013

Dear Fiona Mearon,

Thank you for taking the time to provide me with your input, following your stay at Three Cities Royal Palm Hotel.

i, sincerely oppologise with regards to the umbrella issue. Umbrellas are issued to our guests and your point has been raised and addressed with out Front Desk Manager. Our Billing is a standard procedure which is addressed in all hotels in South Africa, whereby upfront payment is required. Should you have had reason to leave our hotel earlier than expected we would happily reimbursed you.

The Gym facilitie is an add on that we offer our guests complimentary from our local Virgin Active Gym, which is located accross the road from our hotel, we are delighted you utilised this service.
All mini bars in our rooms are stocked as per your request and billed accordingly, we oppologise should this not have been explained correctly to yourself.

All hotel rooms are non smoking, we would have gladly supplied an ozone machine that cleanses the room should this have been bought to our attention.

Once again, we appreciate your review input and have addressed all concerned issues.

Warm Regards
Three Cities Royal Palm Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Umhlanga Rocks hotels
0.2 mi away
AHA Gateway Hotel
AHA Gateway Hotel
#7 of 19 in Umhlanga Rocks
386 reviews
0.3 mi away
Holiday Inn Express Durban - Umhlanga
Holiday Inn Express Durban - Umh...
#11 of 19 in Umhlanga Rocks
428 reviews
1 mi away
Protea Hotel by Marriott Durban Umhlanga
Show Prices
Show Prices
Show Prices
1.2 mi away
Beverly Hills
Beverly Hills
#3 of 19 in Umhlanga Rocks
1,179 reviews
1.2 mi away
The Oyster Box
The Oyster Box
#2 of 19 in Umhlanga Rocks
1,944 reviews
1 mi away
Teremok Marine
Teremok Marine
#1 of 19 in Umhlanga Rocks
380 reviews
Show Prices
Show Prices
Show Prices

Been to Royal Palm Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Palm Hotel

Address: 08 Palm Boulevard | New Town Centre, Umhlanga Ridge, Umhlanga Rocks 4319, South Africa (Formerly Three Cities Royal Palm)
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #10 of 19 Hotels in Umhlanga Rocks
Price Range: $100 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Palm Hotel 4*
Number of rooms: 94
Official Description (provided by the hotel):
Situated just 20 minutes from King Shaka International Airport and in close proximity to the La Lucia Ridge office estates, the Umhlanga village and the Umhlanga beachfront, the Royal Palm is an ideal location for both business and recreational travel. The Royal Palm Hotel offers a selection of stylish accommodation, from junior suites to studio and 2 bedroom apartments, through to 2 and three bedroom penthouses. All rooms and suites feature numerous facilities and state of the art technology. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Hotwire, Travelocity, Agoda, Booking.com, Orbitz, TripOnline SA, Cancelon and HotelQuickly so you can book your Royal Palm Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing