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“Anne & Pauls stay”
Review of Zeranka Lodge

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Zeranka Lodge
Ranked #2 of 43 Umhlanga Rocks B&B and Inns
Certificate of Excellence
Reviewed March 6, 2012

We must congratulate Marcelle & Lisa for a truly great stay at Zeranka.
We had a lovely time and your help was a great help nothing was too much trouble.
Wishing you all the best in this new ventire

Room Tip: All rooms are good
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  • Stayed: February 2012, traveled as a couple
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Thank benonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 - 154 of 302 reviews

Reviewed February 22, 2012

My husband and I stayed for five days, at the same time as the above couple who we can only say are two faced ???????????? We had breakfast with them twice and they were saying how much they were enjoying Zeranka ,especially THe PEANUT BUTTER available! Tea and coffee ect was replemished every day if required! I swam every morning of each day for hours with no problem of chemicals.There was no smoking in rooms but ashtrays were provided on tables outside your room that my husband could use at any time.
Marcelle,Lisa and Allan could not have done anything more to improve our five days in paradise.
Our friends who stay in SA joined us for the week-end their second visit to Zeranka and enjoyed it as much as first time which is a compliment to the high standards they are used to traveling all over the world.
Margaret and Stephen, cant thankyou enough! Hopefully see you next year.

Room Tip: we were in room at pool side fitted kitchen.kingsize bed very spacious .
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  • Stayed: January 2012, traveled with friends
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Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2012

My husband and I stayed at Zeranka Lodge for two nights. It was recently sold and the new owners Marcelle and Lisa could not have been more peasant and helpful. The rooms were spacious and spotlessly clean, the pool was a welcome spot after having walked for miles on the uncrowded and unspoilt beach. The breakfasts were plentiful and nicely presented by staff that made us feel really welcome and special.
A wonderful place to spend a few days and we certainly will return.

  • Stayed: February 2012, traveled as a couple
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Thank sassabus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2012

A big thank you to Marcelle, Lisa and Allan for their hospitality, we stayed for 5 days in January and it was like being at home. We stayed in the room at the back and it was well equiped and private, the kitchen was perfect for making breakfast and lunch and you even got tea and coffee everyday. We really enjoyed the pool day and night and had no problem with chemicals. The gravel leading to the room had stone blocks inbetween. Beuatifull beach area and very safe. Zeranka lodge is very tranquil and we will definately go back.

  • Stayed: January 2012, traveled as a couple
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Thank Babsie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2012

We had stayed a few days before at Villa Siesta, which was supposedly on the same star rating as this place, but there was no comparison, and if we had not already paid a deposit we would have gone straight back there.
The room was at the back, and had gravel right up to the door so could not sit outside in bare feet. Very small fridge in a crampy room. Had to keep asking for the coffe making paraphernalia to be topped up.
There was no chance of a swim first thing in the morning because, unlike every other place in SA, the chemicals were put in at that time, so no swimming for at least an hour.
We smoke and were made to feel extremely uncomfortable about it.

  • Stayed: January 2012, traveled as a couple
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Thank andycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa H, Owner at Zeranka Lodge, responded to this reviewResponded March 13, 2012

Thank you for taking the time to do a review for Zeranka Lodge.
I was amazed at the review as this couple seemed to have the most amazing time with us at Zeranka Lodge and even went on to ask if they could have outside guests to visit them at the Lodge.
In response to the pool. Our pool does not have chemicals added to it in the mornings and never has done as we have an automatic chlorinator. The one morning when theses guests were here we woke up to a lime green pool and our pool service company was contacted immediately and by 08h00 the pool had been given a 'shock treatment in order to return the pool to its normally crystal clear blue. We advised our guests that morning that due to "shock treatment “of the pool, that swimming was not advised until 11h00. In the 7 months that we have had owned the Lodge, this is the only time that this has occurred. We apologise if this caused any inconvenience.
In response to the coffee. Tea, coffee and sugar is replenished daily when the room is serviced. Should guests at any time require more tea,, coffee or sugar, the staff will gladly assist. I do remember that this couple did request more coffee on one of the days and this was replenished immediately.
In the response to the fridge. All our rooms (except the large 2 bedroomed family unit) have normal bar sized fridges and this is stated in the various room descriptions when quotes are sent to potential guests.
In response to the gravel. There was gravel leading to both garden units which was already in place by the previous owners. As we take advice from our guests seriously, we have subsequently paved both the paths to both garden cottages .
In response to smoking. As per standard practice in South Africa, smoking is not permitted in the bedrooms. Therefore outside each bedroom is a table and chairs with ashtrays where people can smoke. There are also ashtrays in all the communal outdoor sitting areas where guests are able to smoke freely. Our only request at the Lodge is that people please do not smoke in the bedrooms as this is rarely not fair for the next guest coming into the room.
In response to the garden room the guests were allocated. At the time of booking, a description is always given of the room available to the guests. I have all the correspondence pertaining to this booking and the guests were aware that they would be getting a garden room and not a pool room. The garden rooms are slightly lower in rate than the pool rooms. Wherever possible, we try and upgrade our guests to the poolside rooms, however this is not always possible.
The guests advised that if they had not already paid their deposit, they would rather have returned to the previous guest house they were staying at. If these guests had approached us on this matter and their concerns, I would have gladly refunded their deposit for them to return to the guesthouse stayed at previously. But unfortunately at the time, the guests did not voice their concerns to anyone.
At Zeranka Lodge, we pride ourselves on friendly, efficient and helpful service we encourage our guests to please advise us of any concerns as these are valuable tools for us to make the necessary changes and improvements to the Lodge.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2012

We stayed for 2 nights in January and liked it so much we came back!
The ownership had changed since we booked but I am really glad we stayed. It is a lovely property and the Hold family looked after us really well. They are really good people and know the business well. Breakfast was excellent and rooms a good size and well kitted out. It is located close to Durban and is easily accessible to many other attractions and the main morotway network. Also only 10 minutes away from the international airport.

There are a nuumber of good restaurants within a 5 minute drive and we enjoyed the food at a couple whlist sitting overlooking the beach.

If there were more small and friendly places like this the world would be a better place!

I will stay again next time I am in the area.

  • Stayed: January 2012, traveled as a couple
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Thank Phillip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2012

We had a wonderful 4-days stay here at Zeranka after the COP 17. Far to short!!! The new owners Marcelle and Lisa were very kindly. We felt absolutely safe (2 women) and did various tours (for example to Durban centre) without having any problems. The beach is very nice have long walks and save during daytime. Absolutely recommendable. We hope to come back one day.

  • Stayed: December 2011, traveled with friends
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Thank Karen187323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zeranka Lodge

Address: 12 Cowrie Terrace | La Lucia, Umhlanga Rocks 4319, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 43 B&Bs / Inns in Umhlanga Rocks
Price Range: $79 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Zeranka Lodge 4*
Number of rooms: 7
Official Description (provided by the hotel):
Zeranka Lodge is the winner of the B&B sure/Kwababa Award and we are 4 star registered. It is a family run Lodge. We have a beautiful garden with pool and BBQ facilities. We are only 30 metres from the tranquil lower La Lucia beaches which can be accessed via a gate within Zeranka grounds, and approx 4km from Gateway (one of the largest shopping malls in the world) offering a multitude of shops, entertainment, and eating experiences. You will have one secure parking bay on the premises per room/unit and all rooms are air-conditioned. ... more   less 
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