This is a long story... full of complaints...
My husband and I got married November 2012.
We kicked off our honeymoon in the Drakensburg for 3 nights, and it was AMAZING!
We then left to spend the remaining 10 nights on the South Coast.
He picked the hotel Cutty Sark.... Hotel? Really?
The reception area was dodgy (cold and dark)
The staff at the reception were not at all friendly (both the reception ladies and the cleaning staff standing around)
When the booking was made, my husband requested a room that at least had a sea view. On arrival, we told them again that we were there for our honeymoon. One of reception lady's checked the room number and said that "this is a very nice room"
We walked down a couple of stairs to the end of the hotel (and I mean the very end), even though the hotel was empty.
When the door was opened the first thing we saw was the bathroom, which looked like it had just been renovated, it was stunning, then a stench out of hell hit your nose.
As if this bedroom door hadn't been opened it months!
I tried desperately not to look disappointed, after all we were at the coast, I suppose this smell is normal.
We then opened the curtains only to find that our view was just BUSH! We opened the door leading to the beach side of the room, more bush. Only about 3 rooms down did you start seeing the ocean.
I couldn't hold it anymore I just burst out crying.
I sat on the bed that felt like it has no more mattress left, like I was going to fall right through and hit the ground.
I looked around at the excuse of a honeymoon room, that has a TV stand that was ready to fall out of the wall, the TV with reception so terrible it looked like it was snowing, and an excuse of a table with tea/coffee making equipment.
This wasn't acceptable, not for what we were paying.
Husband went to go complain, and they moved us to another room, no problem.
Up the stairs we went, past the reception, up some more stairs, to another room on the other end of the hotel. SERIOUSLY! There was no one there!
Again when we walked in I thought this room would be great. 180 degree view, sea, garden, lagoon. What could be better right?
Until I walked into the bathroom.
What a sad sight. It had a bath come shower, with a disgusting shower curtain and shower head, there were stains on the bath, stains on the basin, a tiny little mirror cupboard that looks as rotten as anything
Again I sat on the bed, SAME THING as before! Completely collapsed in the middle.
all of a sudden I hear this sound. A train! Coming right past the bedroom!!!! Something you don't see on their wonderful website, that paints a fairytale picture compared to what this place really looks like.
As if that wasn’t bad enough, there was exactly one cupboard to put your clothing in. A single side with about 4 shelves and a hanging side which could probably fit about 3 days of clothing. We were going to be there for 10!
Furniture in both rooms were not only old, but also breaking and rotting.
The carpets looked and smelt like they hadn’t been washed EVER.
This place hasn’t been renovated in years, which is so sad because it has beautiful potential.
This place is HELL!!
This is not a hotel! It doesn’t deserve the “branding” hotel. It is disgusting, and an utter rip off.
We managed to get our money back without a fight, which is strange, makes you think that this isn’t the first time that this has happened, and we managed to find another place to stay, thank heavens! Our honeymoon was saved.
We were told a couple of days later, by our deep sea fishing captain, that the hotel isn’t half of what it used to be. That’s it’s been totally neglected.
That the hotel is advertised a great deal over seas, how true that is I don’t know, but if it is true, I feel very ashamed and angry to think that foreign visitors get ripped off, and are fooled into thinking that this is the best there is.