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“Lack of Management”

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Indaba Lodge Richards Bay
Ranked #6 of 8 Hotels in Richards Bay
Reviewed August 4, 2013

Having had to stay in Richards Bay overnight we selected this hotel through our travel agent. Fist impressions were not to bad except when we decide to have pre dinner drinks, the bar lady was more interested in messages on her cell than serving, the tv was blaring a zulu sitcom. We moved over to have dinner, what a disaster, from not having stock of numerous items down to not even having rump steak and us having to change our choices, due to two of my guests starters being inedible and main causes seeming like they were prepared the day before. Poor service was received from the waitron and the manager had to be summoned. One of my guests had a problem with his room and was advised that maintence must accompany him to get in, his tv was aslo not working. needless to say it was a poor performance all round.

  • Stayed: August 2013, traveled on business
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1  Thank Pete E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHRB01, General Manager at Indaba Lodge Richards Bay, responded to this reviewResponded August 8, 2013

Dear Pete E,

Many thanks for taking the time to comment about your recent stay at Protea Hotel Richards Bay.

Kindly accept my sincere apology for the rather dismal bar and dining experience at our hotel.

GUEST feedback is important as it not only allows for us to know when we are doing something right ,but more importantly, when we have done wrong, which then grants us the opportunity to correct these mistakes. Therefore, I would like to Thank you for your comments and assure you that your concerns have most certainly reached our highest attention.

The service you had received at our hotel definitely does not depict the standards that we are usually proud to offer and I assure you that immediate remedial action has been taken to ensure that this never recurs.

Once again, I sincerely apologise for the incovenience caused to you and your colleagues and do hope to have the privilege of Welcoming you back soon.


Kindest regards
Cassandra Gayapursat
General Manager

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31 - 37 of 46 reviews

Reviewed May 30, 2013

I have used this hotel in the past and always enjoyed staying there. I usually use the Protea Waterfront when in Richards bay but as they were full decided to go back to the Protea Hotel Richards Bay. The rooms are very modern, comfortable and quiet, the work station is good, service is excellent, there are enough sport channels on the TV. There is secure parking in the grounds which is guarded. The hotel in near to the town and port. Will go back again.

  • Stayed: May 2013, traveled on business
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Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuftyRichardsBay, General Manager at Indaba Lodge Richards Bay, responded to this reviewResponded June 5, 2013

Dear David F,

We are delighted to receive your positive comments regarding your recent stay at Protea Hotel Richards Bay.

GUEST comments are imperative for us to ensure that we have met and exceeded our GUESTS expecations. Your comments are therefore much appreciated and we sincerely hope to have the privilege of Welcoming you back soon to our hotel.

Regards
Cassandra Gayapursat
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2013

I've spent couple of days in this hotel last year and it was a very pleasant experience.
Pros: Nice quiet location close to the beach, very clean cozy rooms , very good restaurant and last but not the least friendly and professional staff .

  • Stayed: June 2012, traveled on business
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Thank Adrian Cezar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuftyRichardsBay, General Manager at Indaba Lodge Richards Bay, responded to this reviewResponded May 31, 2013

Dear Adrian Cezar P,

Thank you for your positive feedback regarding your recent stay at our hotel.

Your comments have been shared with the TEAM whom are delighted to know that we have once again managed to show our GUESTS what Protea Hospitality is about i.e. professional, friendly, courteous STAFF coupled with comfortable accommodation and great food.

We sincerely hope to have the privilege of Welcoming you back to our lovely hotel soon.

Regards
Cassandra Gayapursat
General Manager

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Reviewed April 30, 2013

We had a lot of important visitors coming from India to Richards Bay. We had to accommodate them in a place which would provide not only comfortable ambiance but also good Indian food. It is next to impossible to find a place with such a combination in a small place like Richardsbay. On our search we came across Protea. This hotel has extended themselves to accommodate our needs. Not only did they ensure good ambiance and food they also took note of our needs at various stages. We would like to specially thank Cassandra, Juanita, Stephen, Charlton, Zandile, Nqobile and the entire staff. Thank you for a truly memorable experience and personal touch.
T.P. Srivastava & Family.

  • Stayed: April 2013, traveled with friends
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1  Thank TP S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuftyRichardsBay, General Manager at Indaba Lodge Richards Bay, responded to this reviewResponded May 31, 2013

Dear Mr Srivasta and Family,

Many thanks for your review. It was our absolute pleasure to host you, your family and your GUESTS. The TEAM and I always endeavour to deliver the best GUEST service and are truly pleased to know that we have done just that. We sincerely hope to have the privilege of Welcoming you back soon.

Regards
Cassandra Gayapursat
General Manager - Protea Hotel Richards Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012

Spent just the one night at this hotel , staff on reception were good and the room was pleasant enough
Hotel bar was good and the wifi areas were comfortable
The food in the evening was fantastic and the staff in the restaurant were great
Overall a good hotel with very friendly staff

  • Stayed: October 2012, traveled with family
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Thank Stuart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2012

Stayed two nights at Protea Hotel. Had very pleasant stay. Very friendly service, great breakfast. Since it was off season the price was also great. The hotel is also a few minutes drive to the beach.

  • Stayed: August 2012, traveled with family
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Thank Nkosinathie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2012

Unfortunately we decided to book a room for one night at the Richards Bay Hotel. This hotel is not near the beach it is up on the hill quite a distance from the beach with nothing around it for you to do.

We left and moved to the Protea Waterfront. When we checked in to Richards Bay, we stepped off the elevator all we could smell is bleach, or something they were trying to use to clean the hallways. The room was dark, and looks out onto the parking lot. The pool is in the rear of the hotel and next to the parking lot.

Not the place to stay, if you only have one night in town. Might be ok if you are on business and do not care where you are going to stay for amenities, but this is not a vacation hotel.

Manager did not want to hear about our displeasure and refused to refund our room, so Protea got paid twice for our room that night. She was very explicit in her last email to me that she would decide if we got a refund not Corporate, some folks seem to have forgotten about customer service!

I won't be back in Africa soon, but I will make sure that all my reviews about my trip tell folks to stay away for this hotel.

  • Stayed: January 2012, traveled as a couple
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1  Thank lucymik90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Indaba Lodge Richards Bay

Address: P. O. Box 10105 | Meerensee, Richards Bay 3901, South Africa (Formerly Protea Hotel Richards Bay)
Phone Number:
Location: South Africa > KwaZulu-Natal > Richards Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Richards Bay
Price Range: $127 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Indaba Lodge Richards Bay 3*
Number of rooms: 66
Official Description (provided by the hotel):
Indaba Lodge Richards Bay - Gateway to the Tuzi Gazi Coast. Welcome to this unique and inviting retreat, just two hours north of Durban, situated in the diverse city of uMhlathuze, Zululand. Experience the warm friendliness of Richards Bay and its picturesque surroundings, coupled with the relaxed hospitality and convenience of the centrally situated Indaba Lodge Richards Bay. Accommodation is comfortable, fully air-conditioned and stylishly decorated, including five suites. Socialising is easy at The Oasis, our intimate ladies bar. Enjoy a refreshing cocktail or dine in our spacious, elegant restaurant, where the tantalizing and varied buffet / carvery is sure to tempt you. Combine the beauty of this warm, lush, subtropical region with the savannah of the many game reserves, Zulu traditionalism with tranquil walks on miles of pristine beaches along the Tuzi Gazi Coast. Indaba Lodge Richards Bay - The ideal destination for travelling executives and holiday-makers alike. ... more   less 
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