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“Disappointing Stay”
Review of Imperial Hotel

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Imperial Hotel
Reviewed August 2, 2012

My husband visited the Imperial Protea Hotel recently during a business trip. He was really disappointed with the relatively expensive hotel with nothing worthwhile. Firstly no service was available for help with the luggage. The air-conditioner was out of order. Each visitor receives a card for personal access to the room that was booked but during the night somebody opened his bedroom while he was asleep which means that another person had access to the room. This would definitely be the first and last time that we will make use of this specific hotel. Overpriced and really disgusting. No privacy and poor service.

Room Tip: Ask for a quiet room otherwise you land up in a room with lots of noise. Police station also across...
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  • Stayed: July 2012, traveled on business
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3  Thank anita y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Imperial Hotel, responded to this reviewResponded August 2, 2012

Dear Anita Y,

I would like to offer you my sincere apologies for the various embarrassing operational lapses your husband has experienced and I can assure you that all of your detailed comments have already been discussed with the various department heads in order to rectify these short falls. Clearly your experience does not reflect the standard of service we aim to provide to each and every guest.

Guest feedback forms a vital part of our business and the input we receive from our guests is imperative for us to ensure that your expectations are being met and exceeded. Without your comments, we would never know whether you leave our establishment completely satisfied, but more importantly, leave disappointed and dissatisfied!

Again, your interest and concern are much appreciated. I do hope you will allow us the opportunity to be of service to you again and welcoming you to the Protea Hotel Imperial in future.

Yours faithfully,

Rodney Bull – General Manager
Protea Hotel Imperial

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56 - 62 of 69 reviews

Reviewed June 8, 2012

We stayed at the Imperial for Comrades. It was a down run and it was starting in Pietermaritzburg.
It is a very cute hotel and has a very warm feeling about it. The staff were helpful in any concerns we had.

The little restaurant serves its purpose and made really nice basic food. The rooms have all been redone and are very modern.

This hotel is suitable for a business trip and if you are staying overnight. It served its purpose by being a quick walk to the start of comrades. We did not have to hassle about the waking up early, drive and stress for parking.

The area the hotel is in is not pretty and would advice extreme precaution walking around.
We know next time not to leave the hotel. The outside of the hotel does not give it justice to what awaits you inside. The decor is very grandeur.

  • Stayed: June 2012, traveled on business
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Thank Jax34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Imperial Hotel, responded to this reviewResponded June 10, 2012

Hi Jax34,

Just a quick note from the entire TEAM at the Protea Hotel Imperial, to thank you for the positive review of your stay with us! Its truly appreciated!

We hope you enjoyed the Comrades 2012 and would love to welcome you and your fellow cycling comrades back next year!

Warm regards,

Rodney Bull - General Manager
Protea Hotel Imperial

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Reviewed November 22, 2011

Checked in 22 November 2011 at 9:57 pm. Told dinner is closed irrespective of a plea made. Reservation was for Suite room but given single beds room.

  • Stayed: November 2011
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2  Thank Nonkoly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Imperial Hotel, responded to this reviewResponded January 24, 2012

Dear Guest,

I am very disappointed to hear we could not live up to your expectations when visiting our hotel. I have already addressed the issues raised with our management team in order to capacitate them how to deal with these situation in future. Secondly, my sincere apologies for the confusion around your room reservation and the inconvenience experienced.

I do hope you will give us the opportunity to host you again and restore your confidence in our product and service levels.

Yours sincerely,

Rodney Bull – General Manager
Protea Hotel Imperial

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Reviewed July 7, 2009

The staff here do not speak English and could not even take a room service order. The room was very expensive and not overly great. Room service took forever and most items on the menu were unavailable despite being a saturday night.

Stayed: June 2009, traveled with family
3  Thank Anniemac_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Imperial Hotel, responded to this reviewResponded September 11, 2011

Our sincere apologies for not living up to your expectations when staying with us at the Protea Imperial in 2009. Your feedback has been noted and addressed accordingly. The hotel has been extensively refurbished, new management has been appointed and new service standards put in place. I do hope you will allow us the opportunity to be of service to you again in future.

Yours sincerely,

Rodney Bull
General Manager Protea Hotel Imperial

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Reviewed June 2, 2009

The Protea Imperial hotel has a sort of faded grandeur - the former ballroom now serves as the restaurant. The bar has a kitsch 70's feel and is an atmospheric place for a drink as long as you don't mind the sport (UK football and SA rugby on our visit). Bedroom was spacious and reasonably well equipped although the en suite bathroom only had one hand towel. Breakfast and dinner were both buffets - food didn't seem to be terribly fresh and we did wonder if it might have been a second outing for some of it. All in all though, perfectly adequate for an overnight stop if you're passing through on your way from Durban to the Drakensburg mountains.

  • Stayed: May 2009, traveled as a couple
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Thank dancingpiglit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Imperial Hotel, responded to this reviewResponded September 11, 2011

Thank you for your kind comments on your stay with us at the Protea Imperial in 2009. In order to further improve our services and facilities, the hotel has been extensively refurbished, new management has been appointed and new service standards put in place.

The entire team looks forward welcoming you back soon when visiting Pietermaritzburg!

At your service,

Rodney Bull
General Manager Protea Hotel Imperial

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Reviewed March 17, 2008

Stayed for three nights. Excellent check-in staff, professional and friendly. Hotel spotlessly clean throughout. Stayed over a weekend, very quiet. Suspect it's probably busy with business travellers at other times. Room was OK, nothing special but comfortable, cool and quiet. Food at breakfast and one evening for dinner was fine, but the service was decidedly idiosyncratic...but still with a certain charm. We'd definitely recommend the hotel for a stay in PMB. It's central, safe and well-located.

  • Stayed: March 2008, traveled as a couple
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Thank Seabreezers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Imperial Hotel, responded to this reviewResponded September 11, 2011

Just a quick note of gratitude for your kind words. Just for your information, we have upgraded our hotel's facilities in order to further enhance the quest experience at the hotel. So, we look forward welcoming you back soon at the new and improved Protea Hotel Imperial.

At your service,

Rodney Bull
General Manager Protea Hotel Imperial

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Reviewed June 25, 2016
Google Translation

  • Stayed: June 2016, traveled as a couple
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Thank lydie18OsseEnAspe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel

Address: 224 Jabu Ndlovu Street, Pietermaritzburg 3201, South Africa (Formerly Protea Hotel Imperial)
Location: South Africa > KwaZulu-Natal > Pietermaritzburg
Amenities:
Bar / Lounge Beverage Selection Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #5 of 8 Hotels in Pietermaritzbu...
Price Range: $48 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Located in the heart of Pietermaritzburg, Imperial Hotel is filled with charm and classic elegance. The Prince Imperial of France, Napoléon Eugène Louis Jean Joseph Bonaparte, only son of the Emperor Napoleon III and the Empress Eugénie, graced this hotel with his presence in April 1879 and it was duly renamed in his honour. Built in 1878, it is an absolutely gem in the 'City of Choice'- Pietermaritzburg, which is also the capital of KwaZulu Natal. Within walking distance to the Provincial Parliament, Government head offices and the Natal Railway Museum, the hotel is ideal for both corporate and leisure travellers. The hotel is 103 km away from the Durban International Airport and 8 km from Pietermaritzburg Airport. Imperial Hotel, with its historical ambience and tranquil flare, offers 70 air-conditioned and en-suite bathrooms with a choice of a single or double-bedded room and family suites. For the convenience of our guests each room has in-room facilities that include a satellite TV, telephone and tea/coffee facilities. Secure parking is available on the premises at no additional fee. 8 state-of-the-art conference venues are available, seating up to 300 delegates, fully equipped with all the necessary equipment including broadband wireless internet access in the Courtyard and foyer areas. The Garden Room restaurant is open from 06h30 to 22h30 serving mouth-watering buffet breakfast, lunch and dinner. Relax with friends or meet the locals at the Woodhouse Bar which is open from 11h00 to 23h00. Pietermaritzburg is not only a historic area but there are numerous exhilarating events that take place in this area. The city gives start to the Duzi canoeing event, the Comrades Marathon, Midmar Mile Swimming competition and the Amashovashova Cycling Race. In winter, guests can witness snow in the midland areas such as Bulwer, Underberg and Drakensberg. For some Kasi (South African townships) flavour, guests can visit Madlula's Place. ... more   less 
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