Arrived late in the evening to find the cot we had requested (and re-confirmed) sitting in it's flat-pack box outisde the entrance of our chalet. Seriously, for a lodge of this supposed quality to not bother to assemble a camp cot on behalf of guests is pretty poor service.
After struggling with the thing for twenty minutes (no instructions provided) I requested staff to assist. The first two people who tried didn't have a clue either and the manager who apparently did was not avaialble. When he eventually made an appearance, it was almost 9 at night. Wonderful start to the holiday after 8 hours in the car with a 9 month old baby.
That aside, the food was really shocking. When you are stuck miles from the nearest restaurant, it does put a dampener on things when the meals are of such poor quality (Frozen fishcakes with "sandwhich spread"!?!?) and there is no alternative.
Chalets are ok, no great shakes, staff are friendly and try hard but are obviosuly not particularly well-trained or comfortable dealing with anything but the most standard requests, management is very scarce and not particularly helpful when they arrive. 3 star at best.
- Official Description (provided by the hotel):
- Traditional, Quirky or Cosy! Choose between self-catering, dinner bed & breakfast or all inclusive packages. Bushwillow Collection offers 3 totally different accommodation style options to suit your mood and we strive to provide a very personalised service, and we pride ourselves on this. Stay at our LODGE with warm wooden floors, reed ceilings and muted colours for a feeling of serenity and oneness with nature, together with good, honest home cooking. Meet fellow travellers at the central lodge area with pool deck and share adventures. Choose one of our BOUTIQUE self-catering chalets with private pool and quirky design and let the bright and cheerful colour schemes lift your spirit whilst still allowing nature to bring balance. Ask nicely, and we can bring you breakfast... or try an evening meal at our lodge one evening, subject to availability. Retreat to our self-catering COTTAGE with thatched roof set under tall and rare Lebombo Wattles for a cosy and relaxing escape. Relax in the spa bath on the outside deck and listen to the sounds of the African night. ... more less
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