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Anew Hotel Hluhluwe & Safaris
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    Reviews (305)
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    All reviewsprotea hoteltwo double bedshighly recommend this hotelthe general managerzulu dancedinner buffethluhluwe game reservepublic areassome tlcpleasant staypool areagift shoprooms are spaciousclose proximitygame parksafari tripgame drives
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    207 - 212 of 305 reviews
    Reviewed February 11, 2013

    Hotel is located right near game reserve, and since i cant compare with other properties i the area, i can base off what i assume. Hotel has great public areas. Nice lobby with free, easy to connect wifi. There's also a computer to connect to if you don't have a mobile device. Nice pool area although to pool wasn't very clean looking. Nice pool bar with very reasonable prices and generous wine pours ( for about 25 rand) Included breakfast buffet was excellent with a great variety for all kinds of,tastes. Had dinner buffet one night too, was equally delicious. Second night, as many mentioned, there aren't many options, although the hotel has a decent, reasonable a la carte menu and close grocery store where we got cheese and crackers and discreetly brought into common space (at least patronize bar with this option,i don't think they mind if this is the case) . Downfalls. Rooms are horribly outdated. Despite that its a game resort (so hot, sticky, open hallways with bugs and frogs) the rooms feel dirty. Clean, comfy beds with old school, printed (read:hiding dirt) comforters. Tube TVs. Hard key safes. Bathroom just feels dirty because mold and tile colors, and there were weird growths on the sink. No wifi, free or otherwise:-(:-(:-( Ac was great and served its purpose for sleeping, but totally needed an update.
    Other than that, staff is friendly, especially managers. Are accommodating and helpful. Have adaptors available as well as will change money. If they did a total room reno, I'd be back with bells on:-)

    Stayed: February 2013, traveled with friends
    Thank chisistas
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded February 13, 2013

    Dear "chisistas",

    Greetings from South Africa. Thank you for the candid feedback on your stay with us. Glad to hear you enjoyed our food offering, both for breakfast as well as dinner. But even more appreciated are your comments on the service received by all of our TEAM members at the hotel. I can ensure you that this will be shared with all.

    I am also happy to inform you that we are in extensive discussions with the owners of the hotel and are finalising a refurbishment plan for all of our rooms at the hotel, which should address all of the facility shortcomings noted by your kind self.

    So, do make sure you come back to South Africa soon to check out the progress made at our beautiful hotel!

    Yours sincerely,


    Tom Vorster - General Manager
    Protea Hotel Hluhluwe

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed February 2, 2013

    Public areas of this hotel were inviting and spacious. Whatever renovation money has been spent here was concentrated in the public areas and the grounds.. The buffet dinner was very good. A nice selection of salads, breads, warm vegetables, stews, and hot meats were tasty and not steam tabled overdone. Skip the desserts, which looked better than they tasted. Breakfast buffet was also excellent with an assortment of fruits, yogurts, breads, cereals, and juices. Hot breakfast items also offered an extensive selection, including cooked to order eggs and omelets. The hotel rooms themselves were not as nice as the lobby and lounge areas. The bathrooms were moldy and we had evidence of some wood or grout eating organism. Black piles appeared in one area that were removed by the daily cleaning but built up as the day went on, Beds were comfortable, sheets were clean, and towels were also clean and fluffy. The staff were polite and pleasant. In spite of the bath areas, we would not hesitate to stay here again. I doubt we will be back to hluhluwe, but as our trip guide said, T I A,this is Africa. The pool area had tables, wine pours were generous, and a resident peacock family roam the grounds.

    • Stayed: January 2013, traveled with friends
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    Thank Darbymo
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded February 3, 2013

    Dear Darbymo,

    Greetings from Hluhluwe, South Africa! On behalf of the entire TEAM, thank you for the honest feedback. Glad to hear you have enjoyed your enjoyed our food offering at the hotel, both in the evening as well as our breakfast service. I will share your kind comments with the kitchen and restaurant crew.

    I am also happy to inform you that we are currently finalising a refurbishment plan for the hotel, which includes upgrades of both the guest bedrooms as well as bathrooms. So, do make sure you return to us one day, upon your next visit to Africa (and Hluhluwe)

    Warm regards,

    Tom Vorster - General Manager
    Protea Hotel Hluhluwe

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed January 28, 2013

    Not impressed by this hotel at all. The only communal ladies bathroom in the hotel smelt horrific, like the sanitary bins needed changing! My stomach turned each time i was forced to walk in. Each time a member of our conferencr group raised this they acted surprised. When asked for another option i was practically laughed at. The rooms are ok, however could do with a facelift. Food is average and service in the resrauant is bad. Also, when i asked for a cappucino was told that they dont have! Not sure how a hotel doesnt hv cappucinos. I dont think that was such a strange request. Wont stay here again, nor will i recommend it.

    • Stayed: January 2013
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    1  Thank touristmt
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded January 30, 2013

    Dear "touristmt",

    On behalf of the Protea hotel Hluhluwe TEAM, I would like to offer my most sincere apologies for the various service lapses experienced during your most recent stay. We sincerely appreciate your candid feedback - as it’s only with true and constructive feedback that we can correct our errors and strive to improve.

    Unfortunately, I was not at the hotel to discuss your disappointing experience and address it accordingly, but I can assure you that I will thoroughly investigate your below par service experience both in our restaurant as well as other areas of our operation such as the lack of housekeeping in the communal toilets. Our front line team members embody our hotel’s image and reputation - and clearly they have not been able to portray the hospitality standards we have been known for in their dealings with you.

    I hope this will not detract from future visits upon your return to the Hluhluwe area.

    Yours truly,

    Tom Vorster - General Manager
    Protea Hotel Hluhluwe

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed January 24, 2013

    Room was clean and comfortable. Water pressure in shower was not up to standard, sometimes water was off for a couple of minutes. (In peak season?? - not good!)

    Evening buffet was excellent. Pool area very relaxing, children enjoyed it in the afternoon after the national park drives. Staff were not over friendly, but average.

    If management work on customer service and water pressure to showers, I will come back!

    Room Tip: You only sleep in the rooms! All double rooms are ok!
    • Stayed: January 2013, traveled with family
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    Thank HRH80
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded January 27, 2013

    Dear HRH80,

    Thank you for your candid feedback on your stay at Protea Hotel Hluhluwe. Of course, we are delighted to hear that you had a comfortable stay with us and enjoyed the beautiful sights and sounds of the surrounding area. However, we are also a bit disappointed to hear that our TEAM was not able to exceed your expectations from a service point of view.

    I can assure you that we take your comments very seriously and we will discuss this with all departments and incorporate this into our existing service training program at the hotel. Thank you for pointing this out to us! Apologies for the inconvenience caused by the drop of water pressure. Our maintenance team is working hard together with the municipality to minimize these occurrences and avoid this from happening in future.

    We look forward to hosting you and your family again soon!

    Yours sincerely,

    Tom Vorster - General Manager
    Protea Hotel Hluhluwe

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed January 24, 2013 via mobile

    The Hotel has some good and not so good points. The rooms were clean and the staff friendly but that is about all that was good about our stay. The wifi did not work at all during our stay of 2 days. The water pressure and temp. Control was non existent in the showers... It was impossible to have a proper shower. At least the aircons worked !!! We didn't eat at the hotel so we cannot comment on the food or service in the restaurant section, but I have to add that part of the reason we did not eat there was due to the bad comments we read from the other reviews and because it is very expensive. The laundry service was good.

    • Stayed: December 2012
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    Thank Yike
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded January 24, 2013

    Dear "Yike",

    A short note to thank you for the candid feedback. Of course, we are disappointed to hear that we have not been able to exceed your expectations during your stay with us, although I will most definitely share and celebrate your comments around service friendliness with the entire TEAM.

    We experienced several unfortunate power and water issues during your stay - which we regret - which negatively effected some of our equipment such as our WIFI connection & water pumps. Our apologies for the inconvenience caused.

    We do hope you will come back to us soon and try out a boma dinner or braai evening at the pool, underneath the Hluhluwe night sky...

    Warm regards,

    Tom Voster - General Manager
    Protea Hotel Hluhluwe

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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