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“Hotel needs some work”

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Anew Hotel Hluhluwe & Safaris
Ranked #3 of 7 Hotels in Hluhluwe
Reviewed March 31, 2012

I have read other reviews about this hotel - most of which I agree with. First, the room safe uses and old type key but it did keep our valuables safe - a skeleton key could open it if a thief decided to raid room safes. We were in a room clear in the back on the first floor (Room 130). Room had a very musty smell which played havoc with my wife's allergies. Walked on the floor in my white socks - after a very short time the socks were very, very dirty on the bottom. Not a good sign. WiFi in the room is non-existent. Access in the lobby area is good and free. Meals were adequate - service in the dining area, although they were trying, left something to be desired. Room needs some additional electrical outlets. Bathroom was okay but like the room definitely needs some renovating. Having a choice, I would look elsewhere for a room until renovations take place at this hotel.

Room Tip: Choose a room closer to the lobby, better yet, you may want to look for another hotel in the area.
  • Stayed: March 2012, traveled with friends
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4  Thank Rocky R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded April 1, 2012

Dear Rocky R,

Greetings from Hluhluwe, South Africa! Please accept my sincere apologies for not living up to your expectations when recently staying with us. Please know that I take your feedback very seriously and I will definitely look into each individual element raised together with my management team.

We sincerely hope that we can be of service to you in the future and trust that the problems encountered, will not blemish your perception of our hotel.

Yours sincerely,

Ben Jonas - General Manager
Protea Hotel Hluhluwe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (255)
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184 - 190 of 255 reviews

Reviewed February 20, 2012

We stayed here as part of a group. The beds were hard, but otherwise the rooms were ok. Not deluxe or really updated, but clean and with good shower and nice food. Pool a little murky, but common areas nice and restuarant very good for breakfast. Free WIFI worked well in the common area. We had great game drives through the Hluhluwe Park, several miles away, and visited Zulu sites. The area around the hotel is not very nice, but there is a Kentucky Fried Chicken and a large modern supermarket nearby among lesser stores. The park was excellent and we saw a good number of rhinocerus up close, especially on the evening game ride.

Room Tip: Upstairs room in the back--very quiet. There is a new section in a central courtyard, but did not s...
  • Stayed: February 2012, traveled with friends
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1  Thank maggieMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded February 22, 2012

Dear Maggie,

Thank you for taking the time to post a review on TripAdvisor on your experiences with us. I am glad to hear you enjoyed your stay, the wildlife and game drives, while staying at the Protea Hotel Hluhluwe.

If you haven't seen all of the Big 5 yet, it provides you with a very good reason to come back to the Hluhluwe area and pay us another visit soon.

Greetings from all of the team members at the hotel!

Warm regards,

Ben Jonas - General Manager
Protea Hotel Hluhluwe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2012

++ Nice looking room
++ Heavy and large bath towels
++ Safe in room
++ Four pillows on bed
++ Wifi in lounge (not room though)
++ Quick repairs when wifi problem reported
00 bathroom showing its age
00 much of food in restaurant is not very well made. Some desserts are good.
-- No clock
-- A skeleton key in for the room safe? This is security?
-- Television selection bad by US standards
-- Thermostat is hard to use
-- Shower only, no bathtub
-- Not enough electrical outlets, had to unplug television to run a CPAP
-- No washcloths
-- Bellboy promised to loan a multi-plug but never followed through
-- Given room key that did not work, got it fixed; room had someone else's luggage.
-- No newspaper, microwave, refrigerator

  • Stayed: January 2012, traveled with friends
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Thank Mark_Leeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded February 19, 2012

Dear Mark..

Your detailed feedback on your stay is much appreciated. All areas of improvement noted by your kind self have been used in a recent management meeting. Valid comments, hence valuable input to our hotel operation.

Just to keep you in the loop, we have scheduled further improvements of our bathroom facilities in nearby future and are currently reviewing / redesigning our menu offering in the restaurant.

Greetings to everyone in New Yersey from all of us at the Protea Hotel Hluhluwe. We look forward to welcoming you back soon upon your next trip to South Africa.

Yours sincerely,

Ben Jonas - General Manager
Protea Hotel Hluhluwe

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Reviewed December 19, 2011

My wife and I booked a holiday package with Kulula.com for a two night stay at this hotel. We checked in on Friday 16 December and checked out on Sunday 18 December. Hluhluwe is a small rural shopping centre for an area known for its game reserves as well as pineapple farming. The major tourist attraction tends to be the Hluhluwe-Imfolozi Game Reserve.

On arrival we were allocated a room on the first floor at the back of the hotel. The room had an unbearable stench which I assume the hotel staff was aware of and tried to musk by keeping the air conditioner on. The bathroom was old and needed a great deal of refurbishment. It also had a strong stench of urine. Even the linen had some unpleasant smell.

We lodged a complaint with a jovial and very helpful gentleman at reception. He managed to arrange an alternative room for us on the ground floor, which though still not up to our expectations, was more bearable than the first one.

After the rooms debacle, we expected the meals to be a “nightmare made in hell”. However to our surprise, the meals were not bad at all. We had breakfast and dinner for the two days and nights that we spent at the hotel. This was partly because we did not trust the quality of the meals at the local restaurants and take-away food shops located within the Hluhluwe shopping centre.

On checking out, we were asked to pay for our accommodation, despite the fact that this had been done in advance way back in November through Kulula. We had to go through the hassles of looking for proof that we had actually paid in advance. We have previously utilised Kulula holiday schemes on numerous occasions and stayed at other Protea Hotels without any hassles at all. Between Kulula and Protea someone needs to "wake up" and "shape up". We should however commend the enthusiastic reception and dining room staff who tried their level best to make our stay a bit bearable.

The Protea Hotels Group needs to "up their game big time". A number of their hotels in general, and the Hluhluwe Hotel in particular need major facelifts and refurbishments in order to keep up with expected standards, as well as stay at par with other leading hotel groups.

Hluhluwe Hotel does not deserve a three star rating. The best rating that I can give it is a one star, otherwise I am even tempted not to rate it at all. The relevant rating agencies are doing a great disservice to travellers and tourists. Partners to Protea Hotels such as Kulula also need to do their homework, in order for them not to taint their reputations.

Unfortunately it is not our intention to stay at this particular hotel anytime soon.

Room Tip: If you can, view the room before moving in.
  • Stayed: December 2011, traveled as a couple
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4  Thank HRH2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager3960, Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded December 22, 2011

Dear Guest,

Thank you for taking the time and effort to provide us with your feedback on your recent stay with us. I am most disappointed to hear we did not meet your expectations to the fullest.
But without your comments, we would never know whether you leave our establishment completely satisfied, but more importantly, leave disappointed and dissatisfied.

I can assure you your comments will be most carefully investigated and action will be taken accordingly. I do hope you will allow us the opportunity to be of service to you again and welcoming you to the Protea Hotel Hluhluwe again soon.
Hope you have a wonderful Christmas and a Happy New Year

Yours sincerely,

Ben Jonas - General Manager
Protea Hotel Hluhluwe

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Reviewed December 10, 2011

I agree with most reviews. Rooms are dated, service average, town was not very inviting - but did enjoy safaris, wifi in lounge, pool, evening dancing show.

Stayed: November 2011, traveled as a couple
1  Thank NashvilleExplorenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager3960, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded December 20, 2011

Dear Guest,

Thank you for taking the time and effort to provide us with your feedback on your recent stay with us. I am most disappointed to hear we did not meet your expectations to the fullest.
But without your comments, we would never know whether you leave our establishment completely satisfied, but more importantly, leave disappointed and dissatisfied.

I can assure you your comments will be most carefully investigated and action will be taken accordingly. I do hope you will allow us the opportunity to be of service to you again and welcoming you to the Protea Hotel Hluhluwe again soon.

Yours sincerely,

Ben Jonas - General Manager
Protea Hotel Hluhluwe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2011

We stayed for 2 nights. The rooms are out of the 70s. The dining is surprisingly good. It is reasonably convenient to the game park. The staff was fine. It's nice that it is a short walk to the limited shops and restaurants in town.

  • Stayed: November 2011, traveled as a couple
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1  Thank dmm20901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager3960, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded December 20, 2011

A short note of gratitude for your kind comments on the service received by our staff and your dining experience. We endeavour to upgrade our facilities in the nearby future to further enhance the guest experience.

We all look forward to welcoming you back upon your next visit to the Hluhluwe area.

Warm regards,

Ben Jonas - General Manager
Protea Hotel Hluhluwe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2011

We stayed here as part of a SmarTours South Africa Tour. It is ideally located close to the Hluhluwe Game Reserve. Brad, a hotel employee, was our guide in the Reserve. He has a great knowledge of the animals and their habits, and we were fortunate to see the "BIG 5" on our first day out in the Reserve. The hotel needs an upgrade, and the room, although very large and clean, was very dark aqnd appeared dated. There was a native show on the premises, after dinner, which we enjoyed. Food was average.

  • Stayed: October 2011, traveled with friends
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Thank SKAY18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager3960, General Manager at Anew Hotel Hluhluwe & Safaris, responded to this reviewResponded December 20, 2011

Thank you for taking the time to provide us with your constructive and frank feedback. I will most definitely pass on your kind commendations to the Safari Team. And great to hear you enjoyed the evening entertainment offered to you and your group at the hotel.

Your comments on the need for upgrade are noted and we hope we can soon announce a further upgrade of our hotel's facilities to further improve the guest experience.

Hope to welcoming you back soon at Protea Hotel Hluhluwe.

At your service,

Ben Jonas - General Manager
Protea Hotel Hluhluwe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Anew Hotel Hluhluwe & Safaris

Address: 104 Main Road, Hluhluwe 3960, South Africa (Formerly Hluhluwe Hotel & Safaris)
Phone Number:
Location: South Africa > KwaZulu-Natal > Zululand > Hluhluwe
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in Hluhluwe
Price Range: $81 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Anew Hotel Hluhluwe & Safaris 5*
Number of rooms: 81
Official Description (provided by the hotel):
Anew Hotel Hluhluwe & Safaris - Luxury Set in the Heart of The Zulu Kingdom. Rich in natural ambience and with a distinctively African rhythm, Protea Hotel Hluhluwe & Safaris treats guests to luxurious accommodation, tantalising cuisine, and a world-class service with friendly staff who live the motto "hospitality is our game". The Protea Hotel Hluhluwe & Safaris encourages visitors to leave the modern world behind and to embark on a discovery ... The untamed beauty of Kwazulu Natal's Elephant coast and the neighbouring wildlife and marine reserves have created a vibrant eco-system of unrivalled diversity. Soak up the sun at the swimming pool terrace and feel the cultural richness in the evenings whilst sipping on a refreshing sundowner and watching the Zulu dance shows are held beneath the magnificent Umkanyakude (Fever) Tree. At Anew Hotel Hluhluwe & Safaris, you'll discover the wild nature of Africa, rejoice in the luxury and revel in the friendly warmth of one of Africa's most welcoming hotels!Let one of our Guides take you on Game drive adventure to Hluhluwe/Umfolozi park or one of the many interactions and activities The Elephant Coast has to offer . ... more   less 
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Also Known As:
Protea Hotel Hluhluwe And Safaris

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