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eMakhosini Boutique Hotel
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45 - 47 of 47 reviews
Reviewed October 18, 2008

Could be a fabulous hotel right location big rooms etc however for the prize you pay you will have to put up with utter incompetent management and things that just doesn't seem to work, linen that's not quiet clean and things that just not get done right but they are not shy to charge 5 star prices.

Sorry a very disappointing experience overall

  • Stayed: October 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank dieselblade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2007

The Hotel facilities and rooms are great but TOTALLY wasted due to the exceptionally bad management.
This hotel is well situated in a great city in SA so has great potential. Until recently they were part of a large hotel group calle 'Three Cities' which has a very high standard in both Administration and Structure//contents. this hotel has recently gone through a 'divorce' with this group??!!
herewith the saga in the shortest possible version:
-in March booked 7 twin rooms and 2 singles - got confirmation and good rates in writing with no request for payment.
- 12 May they call and double the rates!!! after 'words' they agree to hold the rates if we pay within 3 days - which we do by credit card and get a confirmation from them.
- two days before arrival they cancel the reservation!! - due to no payment and more 'words' follow!!!
- they re-instate the booking but with one single less due to one of the rooms being'unserviceable - but offer a suite - but we must pay the difference??!! - more 'words'!!!!
- one day before departure we are informed that now they have no more singles so we MUST take two suites for the single and pay in for BOTH!!!!???
No amount of 'words' could change their minds and we were told to "pay or not stay"!!!
Herewith the reason - when first quoted to us they did not realise that there was a HUGE sporting event and that the whole city would be booked up and that all hotels double the rates due to this event. - Hence we HAD to pay up - not very 'sporting' of him!!
We tried every type of association we could think of and no-one could assist - so this crook of an owner got the better of us and got away with it!!! we were so disillusioned as we had followed ALL of his documentation meticulously.

Stayed: June 2007
2  Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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