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Suncoast Towers
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Reviews (519)
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All reviewsjeeracasino complexdirect accesssea viewstandard roomdurban beachfrontthe general managerpool areamoses mabida stadiumtsogo sunreception staffa great stayexcellent servicesouth africaseacoastspawarren
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Reviewed January 12, 2014

Reception and Book-in as good. Parking is a disaster. Not enough bays for the number of guests. Breakfast is also a distaster. No Consistency with Service.House Keeping is poor and the staff need alot of training. Not worth the money spend.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Tsogo Sun Hotels
Thank Ian Dean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, Manager at Suncoast Towers, responded to this reviewResponded January 14, 2014

Dear Guest

Thank you so much for taking the time to provide me with feedback.

We are commited to offering all guests an experience that exceeds their expectations and are disapponted that we did not meet your expectations.

Please note I have sent you a personal message and would appreciate if we may discuss the feedback in detail.

I would like to welcome you back at Suncoast Hotels and take personal care of you in the near future.

Warmest Regards,

Werner du Preez
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Most of the time during the year, I would always get unsatisfactory from various Tsogo Sun hotels. It was refreshing to receive the kind of service I got the night I checked in, especially under the circumstances. Brilliant!

  • Stayed: December 2013, traveled solo
    • Value
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Review collected in partnership with Tsogo Sun Hotels
Thank Sandiso M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded January 14, 2014

Dear Guest

Thank you for the great feedback!

I am delighted that you experienced a wonderful time here.

I look forward to being able to welcome you back to enjoy another memorable stay with us.

Kind Regards,

Adrian Penny
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

Stayed at this hotel on numerous occasions, always a clean and hospitable hotel
Staff are eager to please the guest and the location is perfect.
The general manager is always available to chat with the guest and check that that they are comfortable.

Room Tip: Always good to have a sea-facing room
  • Stayed: November 2013, traveled on business
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Thank Alex J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded January 14, 2014

Dear Guest

Thank you for the wonderful review following your recent stay at Suncoast Hotels.

I am delighted to hear that you enjoyed the exceptional hospitality shown by the team.

Kind Regards,

Adrian Penny
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

The receptionist, Hazel was extreemly friendly and welcoming. The staff members are very friendly and professional, not to mention the beautiful views of the beach from the room!

Overall, great experience!

  • Stayed: December 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Noluthando T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded January 14, 2014

Dear Guest

Thank you for taking the time to provide us with such positive feedback!

Hope to see you back at Suncoast Hotels at soonest.

Kind Regards,

Adrian Penny
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

Only stayed for one night,in hind sight we should have booked into the Towers for the whole week. (We went on a Cruise ship, which was not such a wonderful experience.) The service is outstanding, the staff extremely friendly and efficient. We had a room on the third floor at the corner of the hotel with a great view of Durban beach front.If you don't want to eat in the hotel there is a great restaurant called Havana in the casino complex, best steak we have ever eaten.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lawrence S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded January 14, 2014

Dear Guest

Thank you for taking the time to provide me with feedback on your recent stay.

I am delighted to hear that you thoroughly enjoyed yourselves, in particular the exeptional service and the friendliness of the team members.

We look forward welcoming you back.

Kind Regards,

Adrian Penny
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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