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“Great hotel at excellent rates”
Review of Suncoast Towers

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Suncoast Towers
Ranked #6 of 43 Hotels in Durban
Certificate of Excellence
Johannesburg, South Africa
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel at excellent rates”
Reviewed December 22, 2013

This hotel is best suited for those who want to go jogging in the beach. It has a more than 20km area of running up to Blue Lagoon Beach and has a choice of restaurants inside the casino complex. No need for transport

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Mambushu_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this review, January 13, 2014
Dear Guest

Thank you for taking the time to write a review.

We are delighted that you enjoyed your stay and look forward welcoming you back.

Warm Regards,

Kaliq Essop
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Durban, South Africa
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 16, 2013

We have just enjoyed a memorable Holiday at this Hotel.We stayed for 3 nights,and the very outset from Reception and Staff .we were treated as Special Guests.
Reception Area is not large but the treatment from Registration and giving the Keys were extremly
Proffesional.We had a Standard Sea Facing Room allocated to us,which we found to be adequate.Bedding was good and the Pillow range caters for all taste.The usual amenities for the Bathroom were there.WARNING:this is for sensitive people .The shower area is not Sand Blasted,unllike the Toilet.This creates a problem where we have children or Adults that have certain modesty levels.I trust the Management will look into this.
Food is expensive in the Hotel,but the Casino which adjoins the Hotel has a very good Food Court.Also some of Durbans finest Eating spots are not more then Ten minutes away.
This Hotel is directly opposite the Beach ,where we can SWIM(Take that CAPE TOWN.)Also there is walkway/running/cycling paved area that stretches for the entire Beach Front..
Now a person or families can have a enjoyable stay in Durban .where good value can bee found. .
I

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank r1r2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this review, January 13, 2014
Dear Guest

Thank you for posting your wonderfull review following your recent stay with us at Suncoast Hotels. I am delighted to hear that you were completely blown away by the exeptional hospitality shown by all the staff.

Please note that your comments regarding the shower door has been noted and action taken.

We look forward to welcoming you back in the near future.

Kind Regards,

General Manager
Kaliq Essop
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloemfontein, South Africa
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 30, 2013

Next to Sun Coast Casino, loads of restaurants, the soccer stadium and right on the promenade.
Great service, luxurious rooms, comfy bed in which you can dissappear in.
The restaurant is overprised in terms of drinks, but the food is divine.

Room Tip: If staying in one of the cheaper rooms facing West (away from beach), try to be higher up as to avoi...
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this review, January 8, 2014
Dear Guest

Thank you for posting your wonderful review following your stay at Suncoast Hotel.

I am delighted that you found everything to your liking.

I look forward welcoming you back soon.

Kind Regards,


Kaliq Essop
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
1 review
Reviewed October 30, 2013

Spending our honeymon on Durban's Golden mile, Suncoast Hotel was amazing. Great ocean view; clean & well-kept rooms; awesome breakfast buffet (loved every bit of it :)) Overall service was admirable: very professional - all staff always willing to lend a helping hand, ensuring service with a smile. An important gesture as this provides guests with a sense of comfort - making one feel @ home; hence recommendation to others is made easy.

Special thanks & appreciation to Rashmin (Suncoast Hotel's maintenance manager) and Khalik Essop (GM) for your warm welcome; pleasant and helpful nature; you made our stay very comfortable; so worthwhile.
Also had a treat in the form of a Phytomer Radiance facial by Diane @ the Suncoast Spa..Thank you Diane! was very soothing & relaxing.....ladies, I strongly recommend :)

Khalik Essop & team, you are doing a great job!! "keep doing what you do"

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this review, January 7, 2014
Dear Guest

Thank you for taking the time to post a review following your stay at Suncoast Hotel to celebrate the occasion of your honeymoon.

Our staff are our greatest asset and we pride ourselves in delivering professional and friendly service.

My wish is that you will return to Suncoast Hotel to celebrate other special moments.

Warm Regards,

Kaliq Essop
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
johannesburg
Level 6 Contributor
113 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed October 28, 2013

I have stayed at the Suncoast in the past but each time for just one night and the experience was good. This time we stayed for three nights and we didn't enjoy the stay as much. We ate at the restaurant and had curry mutton twice - first time was five-star second dinner not so good as there were different chefs. We ended up eating at Havana Grill which was a better experience. The breakfasts were, however, very good.

The standard rooms have narrow little box windows so the view is not great. The deluxe rooms on the end have the great views but you pay a lot more for them. If we stay at the Maharani we get standard rooms with wonderful panoramic views from spacious rooms and consistantly good food at the Piatta restaurant. In future our Durban trips will be at the Maharani.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KrugerToKalahari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this review, January 7, 2014
Dear Guest

Thank you for taking the time to post a review and to provide me with feedback on your stay with us.

I am so sorry that your stay was less than perfect. I am delighted that your first stay with us was amazing as you are aware of the standard we try and achieve consistently.

Your comments will be shared with the team.

Warm Regards,

Kaliq Essop
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 6 Contributor
197 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed October 18, 2013

I can see this hotel being good for a holiday because it is located on the beach and the services are great. However, I was attending a conference and I stayed here because it was one of the conference-recommended hotels.

Pros:
Location is great. Situated close to the beach with a direct access.
Breakfast is scrumptious.
Pool area is clean and well-kept.

Cons:
Internet is horrible. There is a bandwidth limit per day and you can only get limited number of devices on a connection and you have to pay for extra devices. It feels like I am back in 1990 when internet was limited.
The internet situation may not bother some people, but it is extremely frustrating when you are on a business visit and cannot even check email without having to come downstairs to get a signal.
The bathroom set up is weird. It is a glass bathroom, so you have to be comfortable with your partner/ spouse if you are sharing the room. As much as I love my spouse, I think shower time is personal and not left to be open-viewing.

Overall, I feel this hotel works well if you are on holiday, but it is not a good choice for business visits.

Room Tip: Odd number rooms face the ocean.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank The_Nomadic_Doctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this review, January 7, 2014
Dear Guest

Thank you for posting a review following your recent stay with us.
We have addressed your concerns regarding the internet service and the bathroom setup and know your constructive criticism enables us to grow and provide consistent good service.

Warm Regards,

Kaliq Essop
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
247 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed October 4, 2013

This hotel and casino is located just a few meters from the beach, on Durban's famous Golden Mile. I had a large and very comfortable room with a fantastic view. The breakfast was plentiful, and it could be enjoyed outside, next to the pool. Free wifi internet on top of this, made me a very satisfied hotel guest.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PHR67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this review, October 10, 2013
Dear Guest

Thank you for taking the time to post a review.

We are delighted that you enjoyed your stay, the facilities and the good service.

We are looking forward welcoming you back.

Warm Regards,

Kaliq Essop
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suncoast Towers

Property: Suncoast Towers
Address: 20 Battery Beach Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Durban
#3 On the Beach Hotel in Durban
#4 Luxury Hotel in Durban
#4 Business Hotel in Durban
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Suncoast Towers 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located at the pulse of Durban’s Golden Mile, the SunCoast Hotel and Towers offers everything a discerning traveller could need: beach views, a casino, excellent service and every modern convenience possible. Unwind on the private pool deck, get a facial at the spa or enjoy a private meal overlooking in the ocean in a luxurious room. This contemporary hotel is Durban’ s ideal getaway spot for all types of travellers. ... more   less 
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Also Known As:
Suncoast Hotel Durban

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