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“Overpriced and overrated”
Review of Suncoast Towers

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Suncoast Towers
Ranked #7 of 43 Hotels in Durban
Certificate of Excellence
Reviewed March 31, 2013

I have never seen a hotel that has deliberately screwed up the interiors to spoil, what I consider as a spectacular vista. The rooms are very small and the shower stall abuts the wall that has a small window overlooking the beach. If only the window was large enough and gave access to a balcony, every flaw in the hotel could have been excused. The breakfast is good and the staff are exteremely kind and helpful. But I didnot get value for the money that I paid for three nights. There are several excellent hotels in Durban and this is one place I wouldnt want to come back.

  • Stayed: March 2013, traveled on business
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Thank Goldrusher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded April 12, 2013

Dear Guest

Thank you so much for taking the time to post a review and for commenting on the staff being kind and helpful.
I would like to inform you that we have more spacious rooms available in the Towers section of the hotel - please visit our website and have a look at the options available to you. I would also like to invite you to the property and allow me to show you our different room types that we have available for future references.

Warm Regards,

Kaliq Essop

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Reviews (463)
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392 - 398 of 463 reviews

Reviewed March 22, 2013

Very nicely located hotel with awesome ocean view ,light soothing sea breeze coming to your room if you open the window slit.Rooms are very very small and the wash basin is part of your bedroom ,you wake up and just 2 feet away is your mirrors n wash basin.Rather even the toilet and the shower are part of the same room just that they have put a glass chambers to it . Breakfast is nice and i even got some Indian food at the breakfast buffet . Pool side is amazing .

Room Tip: if you are someone than your partner ,dont share the room they are very tiny.of course sea facing ro...
  • Stayed: March 2013, traveled on business
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Thank Pakul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Guest

Thank you so much for taking the time to post a review. I am sorry your stay was less than perfect and that you found our Sunsquare rooms too small. May I ask you to please have a look at our Suncoast Towers rooms which is more spacious and keep it in mind for your next visit!
We are looking forward welcoming you back and I would be delighted to personally assist with the perfect room , so that your experience is fantastic.

Warm Regards,

Kaliq Essop
General Manager

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Reviewed March 20, 2013

Staying at Suncoast is always a memorable experience. Many an important personal occassion has been celebrated at this very conveniently located hotel. It caters for all our needs from the time we enter the foyer to our departure time.Highly recommended!

  • Stayed: March 2013
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1  Thank Vanip7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Valued Guest

Thank you for taking the time to write a review and to provide us with great feedback. We are delighted that you had such a good stay with us. We take pride in offering the very best service and I am delighted you found the staff and service good from the moment of arrival until departure.

I do hope that it will not be too long before we will have the pleasure to welcome you back for another memorable visit and to celebrate another occasion.

Warm Regards,

Kaliq Essop
General Manager

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Reviewed March 3, 2013

Top notch place. Service, food, vey thing was wonderful. I really liked the beach. Breakfast was awesome as well. Only real issue I had was the taxi service they called for us. The service was never certified. Otherwise I will definitely come back.

  • Stayed: February 2013, traveled on business
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Thank Daren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Guest

Thank you for taking the time to write a review.
I am delighted you enjoyed our facilities, food and good service offered by our team members.
Your issue regarding the taxi services has been discussed and rest assured that the problem has been rectified.
Thank you again, we look forward to welcoming you back in the near future.

Warm Regards,

Kaliq Essop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

Stayed for business for a couple days and overall all very good, with comfortable clean & modern rooms, good service and location. Possibly slightly over-priced, and the breakfast grill service could be better & quicker, but otherwise all very good and acceptable. We also held a function in their suite, and the overall servcie was very good, and all staff were helpful. The only real gripe is the rigmorale involved in obtaining free wi-fi access, as they want to charge R 90 for 2 hours - what is it with these hotls wnating to charge for a sevrice which should be free & essential?!!

Room Tip: Sign up to the guest program to get at least 2 hrs free per day re wi-fi access!
  • Stayed: February 2013, traveled on business
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Thank Ibbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded April 12, 2013

Dear Guest

Thank you for taking the time to post a review.

Your comments on the breakfast grill servicve and wi-fi access have been noted and we are working on improving the mentioned matters.

We take great pride in offering the very best possible service, I am delighted you found the staff and service good.

We look forward to welcoming you back in the near future.

Kind Regards,

Kaliq Essop

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Reviewed January 24, 2013

Spent 5 nights here. Yes the room was a little small but I was on my own on business , the bed was certainly large enough. The sea view was great and the room was properly seviced each day. One thing that the room did have was a small fridge which came in very handy.
Due to early starts , I had breakfast delivered to my room at 5.30 am each morning , the food may have not been piping hot but it was of good quality and they were always on time.Staff were cheerful and overall services good. I look forward to staying here again sometime..

Room Tip: Ask for a sea facing room , its just great looking out on to the sunrise each morning.
  • Stayed: December 2012, traveled on business
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1  Thank RENSHAWWELSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Guest

Thank you for taking the time to write a review.
We are most delighted that you found the staff friendly and helpful and the service good. We are also delighted to know that you enjoyed the quality of the food and I would like to assure you that we have taken corrective measures to ensure that the food Is served at a better temperature.
Thank you again, we look forward welcoming you back in the near future.

Warm Regards,

Kaliq Essop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

Suncoast Hotel and Towers is an excellent facility whether travelling on business or pleasure.
The staff are always welcoming and incredibly friendly and nothing is too much trouble. For business travellers it is ideal with ample opportunity for work and relaxation.
It is ideally located, it has a great outdoor area, is close to the beach and 20 minutes from the airport.
I have never had a bad experience and highly recommend the hotel.

  • Stayed: January 2013, traveled on business
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Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Valued Guest

Thank you for taking the time to write a review. We are delighted that you always enjoy your stay with us and agree with you - our team members (staff) are very special!
Staff are the biggest asset and we value your comments about them being welcoming, friendly and helpful.
We are looking forward welcoming you back to your home away from home.

Warm Regards,

Kaliq Essop
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suncoast Towers

Address: 20 Battery Beach Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Durban
#3 On the Beach Hotel in Durban
#4 Business Hotel in Durban
#5 Luxury Hotel in Durban
Price Range: $131 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Suncoast Towers 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located at the pulse of Durban’s Golden Mile, the SunCoast Hotel and Towers offers everything a discerning traveller could need: beach views, a casino, excellent service and every modern convenience possible. Unwind on the private pool deck, get a facial at the spa or enjoy a private meal overlooking in the ocean in a luxurious room. This contemporary hotel is Durban’ s ideal getaway spot for all types of travellers. ... more   less 
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Also Known As:
Suncoast Hotel Durban

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