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“Outstanding”
Review of Suncoast Towers

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Suncoast Towers
Ranked #7 of 43 Hotels in Durban
Certificate of Excellence
Reviewed March 3, 2013

Top notch place. Service, food, vey thing was wonderful. I really liked the beach. Breakfast was awesome as well. Only real issue I had was the taxi service they called for us. The service was never certified. Otherwise I will definitely come back.

  • Stayed: February 2013, traveled on business
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Thank Daren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Guest

Thank you for taking the time to write a review.
I am delighted you enjoyed our facilities, food and good service offered by our team members.
Your issue regarding the taxi services has been discussed and rest assured that the problem has been rectified.
Thank you again, we look forward to welcoming you back in the near future.

Warm Regards,

Kaliq Essop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 - 409 of 471 reviews

Reviewed February 16, 2013

Stayed for business for a couple days and overall all very good, with comfortable clean & modern rooms, good service and location. Possibly slightly over-priced, and the breakfast grill service could be better & quicker, but otherwise all very good and acceptable. We also held a function in their suite, and the overall servcie was very good, and all staff were helpful. The only real gripe is the rigmorale involved in obtaining free wi-fi access, as they want to charge R 90 for 2 hours - what is it with these hotls wnating to charge for a sevrice which should be free & essential?!!

Room Tip: Sign up to the guest program to get at least 2 hrs free per day re wi-fi access!
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  • Stayed: February 2013, traveled on business
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Thank Ibbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded April 12, 2013

Dear Guest

Thank you for taking the time to post a review.

Your comments on the breakfast grill servicve and wi-fi access have been noted and we are working on improving the mentioned matters.

We take great pride in offering the very best possible service, I am delighted you found the staff and service good.

We look forward to welcoming you back in the near future.

Kind Regards,

Kaliq Essop

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

Spent 5 nights here. Yes the room was a little small but I was on my own on business , the bed was certainly large enough. The sea view was great and the room was properly seviced each day. One thing that the room did have was a small fridge which came in very handy.
Due to early starts , I had breakfast delivered to my room at 5.30 am each morning , the food may have not been piping hot but it was of good quality and they were always on time.Staff were cheerful and overall services good. I look forward to staying here again sometime..

Room Tip: Ask for a sea facing room , its just great looking out on to the sunrise each morning.
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  • Stayed: December 2012, traveled on business
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1  Thank RENSHAWWELSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Guest

Thank you for taking the time to write a review.
We are most delighted that you found the staff friendly and helpful and the service good. We are also delighted to know that you enjoyed the quality of the food and I would like to assure you that we have taken corrective measures to ensure that the food Is served at a better temperature.
Thank you again, we look forward welcoming you back in the near future.

Warm Regards,

Kaliq Essop
General Manager

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Reviewed January 20, 2013

Suncoast Hotel and Towers is an excellent facility whether travelling on business or pleasure.
The staff are always welcoming and incredibly friendly and nothing is too much trouble. For business travellers it is ideal with ample opportunity for work and relaxation.
It is ideally located, it has a great outdoor area, is close to the beach and 20 minutes from the airport.
I have never had a bad experience and highly recommend the hotel.

  • Stayed: January 2013, traveled on business
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Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Valued Guest

Thank you for taking the time to write a review. We are delighted that you always enjoy your stay with us and agree with you - our team members (staff) are very special!
Staff are the biggest asset and we value your comments about them being welcoming, friendly and helpful.
We are looking forward welcoming you back to your home away from home.

Warm Regards,

Kaliq Essop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2013

Having stayed at the suites in the towers on a previous occasion, I was extremely let down by the quality of the rooms in the hotel section. Apparently, the room size is a mere 18sqm which even by South African 3 star standards is small. The layout is just messy and highly impractical as it conforms to an open plan design with absolutely no separation between bedroom and bathroom. While I am aware that such a style has become a new trend around the world, the rooms at the Suncoast Hotel are just an example of this gone wrong - and don't get me wrong, I am not a conservative to object to any such trend. It literally feels as if you are sleeping in the bathroom. It is such a pity though that the rooms are such a turn off because the rest of the hotel is just impeccable. The lobby, pool area, spa as well as the hotels location and proximity to one of the best beaches in Durban are all winning points.

Service was sort of hit and miss. Some of the front desk staff seriously do not know the first thing about politeness or customer service. The housekeeping staff took forever to service the room. Had turn down once and never again. In room dining on the other had was flawless. Quick and efficient with lovely offerings.

I will return but only for a stay in a suite at the Towers. That's also price dependent because it can be very costly at times.

Room Tip: Choose a suite. They are spacious and beautiful
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  • Stayed: January 2013, traveled with family
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1  Thank thehotelhopper1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Guest

Thank you so much for taking the time to post a review and for providing me with some feedback following your stay at Suncoast Sunsquare. We are very sorry that you find the Sunsquare rooms too small. It is a big adjustment once you have stayed in our spacious Towers rooms.
Please give us a call when you visit he hotel again and we will try our best to assist you with the best available rate for a Towers room / suite.
We have noted your comments on the service issues and the attitude of the Front Desk staff and corrective measures in the form of training and coaching have been taken. I trust that you will experience the difference on your return to the property.
Once again thank your for your feedback and we are looking forward welcoming you back.

Warm Regards,

Kaliq Essop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2013

This was our second holiday at Suncoast, and we enjoyed it even more than the first. The welcome we received was warm, kind and friendly and the staff even remembered us from our last trip!!! Staff from reception, cleaning, porters, waiters and even managerial were very friendy and always ready to lend a helping hand as my husband is blind. We enjoyed the privacy and relaxing in the garden. Activity i.e. Casino and restaurants are just a few steps away. Food no problem, location excellent and security staff seen all around, so long walks on the beachfront is very safe. Overall - real value for money, especially if you are Senior Citizens.

Room Tip: Remember to request seaview room
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  • Stayed: December 2012, traveled as a couple
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Thank FatimaVariava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Guest

Thank you for taking the time to post a review!

We are taking great pride in offering the best possible service and accommodating guests with special needs and requirements.
I am delighted that you found the staff to be helpfull and assisting and that you feel you have received real value for your money.

We are looking forward welcoming you back in the near future.

Warm Regards,

Kaliq Essop
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2012

Suncoast casino hotel is an excellent place to spend the weekend while visiting durban. The main word is location. Therenis a very entertaining beach bar with lounge chairs and cabanas. There are many restaurants and cafes. Sitiing pool side and having lunch and drinks is also a great way to spend the day. They offer excellent service an cater to your needs. An excellent breakfast is also included.

Room Tip: Upgrade to a suite with balcony for enjoyable stay
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  • Stayed: December 2012, traveled with family
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1  Thank arnold s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaliq E, General Manager at Suncoast Towers, responded to this reviewResponded March 24, 2013

Dear Guest

Thank you so much for taking the time to post a review.

I must agree with you when saying that the location of the hotel and the sumptuous buffet breakfast is two of the highlights if the property!

We hope to see you back at Suncoast Hotels in the near future.

Warm Regards,

Kaliq Essop
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suncoast Towers

Address: 20 Battery Beach Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Durban
#3 On the Beach Hotel in Durban
#4 Business Hotel in Durban
#4 Luxury Hotel in Durban
Price Range: $126 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Suncoast Towers 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located at the pulse of Durban’s Golden Mile, the SunCoast Hotel and Towers offers everything a discerning traveller could need: beach views, a casino, excellent service and every modern convenience possible. Unwind on the private pool deck, get a facial at the spa or enjoy a private meal overlooking in the ocean in a luxurious room. This contemporary hotel is Durban’ s ideal getaway spot for all types of travellers. ... more   less 
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Also Known As:
Suncoast Hotel Durban

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