A family of 4 - we ordered 3 burgers and 1 salmon fishcakes and salad (new item on menu and promoted as such!). The restaurant was full, so we did not complain about the 40 minute wait for our food to arrive! The burgers were eventually served, but no fish cakes! Our waiter seemed to have disappeared too, so we went to find a manager or supervising person. The fish cakes arrived after the rest of the table had finished eating their burgers......BUT the fish cakes were still frozen. We once again alerted the management of this problem and waited for another 10 minutes while the problem was sorted out. The next plate of fish cakes arrived - gloriously golden brown but wet, mushy and inedible on the inside! Management just shrugged, waiter apologised, we paid for the burgers and left with one family member very hungry and disgruntled as now we had a plane to catch!
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