I stayed at the hotel over this weekend with my mum and 2 sisters. We got there early in the evening on the Friday and when we did , they gave us our key with no one to assist us with our luggage. Excited about staying at Riverside and going for our Spa treatments, we got to our room only to find that for 4 adults , we had twin beds. We went back to reception to get another room. After fumbling for about half an hour, we were told there were no rooms available and that we would get a room the next day at 11am and that they would put extra beds. The beds arrived over an hour later and in such terrible condition, we were then told there were no extra pillows. The next morning I called reception to enquire about our room only to find that the phone did not work. I went downstairs and was told that they had no idea when the room would be ready because , well there was a power failure and no one even advised guests of anything while we were left in the dark. Eventually when the room was ready, it was about 12.30 and we were off to the spa. The new room was much better than the old room and Alex was incredibly nice about it, helped us with our luggage and gave us an option of two rooms. We went down to the pool and asked for some pool towels but were told there were none and yet we were the only ones at the pool so no idea who used them. The first room, the water stood as the drain was blocked for some reason. Not all staff are helpful - some had a real attitude and the fact that we booked with three cities and had to sleep in a room that was too cramped, not cool. Even though they knew there were 4 people, we did not get extra cups or coffee/tea.The Spa on the other hand was 5 star, we adored it and kept saying we want to go back there. I will recommend everyone to visit the spa. The hotel ? Not so much.
- Official Description (provided by the hotel):
- The Three Cities Riverside Hotel and Spa offers 169 deluxe and standard bedrooms and suites with views of the uMngeni River, the Indian Ocean and the Durban North suburb. The bedrooms and suites are unique in terms of not only having all the regular comforts associated with a four-star hotel, but are also equipped with a kitchenette, complete with a microwave, a mini-bar fridge, cutlery and crockery. All room facilities include en suite bathrooms, air conditioning, telephones, colour televisions, analogue modem points, and power points for cell phones and laptops. ... more less
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- Also Known As:
- Riverside Hotel Durban