We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Poor accommodation for a first time stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Riverside Hotel
Ranked #18 of 42 Hotels in Durban
durban
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor accommodation for a first time stay”
2 of 5 bubbles Reviewed October 2, 2012

I stayed at the hotel over this weekend with my mum and 2 sisters. We got there early in the evening on the Friday and when we did , they gave us our key with no one to assist us with our luggage. Excited about staying at Riverside and going for our Spa treatments, we got to our room only to find that for 4 adults , we had twin beds. We went back to reception to get another room. After fumbling for about half an hour, we were told there were no rooms available and that we would get a room the next day at 11am and that they would put extra beds. The beds arrived over an hour later and in such terrible condition, we were then told there were no extra pillows. The next morning I called reception to enquire about our room only to find that the phone did not work. I went downstairs and was told that they had no idea when the room would be ready because , well there was a power failure and no one even advised guests of anything while we were left in the dark. Eventually when the room was ready, it was about 12.30 and we were off to the spa. The new room was much better than the old room and Alex was incredibly nice about it, helped us with our luggage and gave us an option of two rooms. We went down to the pool and asked for some pool towels but were told there were none and yet we were the only ones at the pool so no idea who used them. The first room, the water stood as the drain was blocked for some reason. Not all staff are helpful - some had a real attitude and the fact that we booked with three cities and had to sleep in a room that was too cramped, not cool. Even though they knew there were 4 people, we did not get extra cups or coffee/tea.The Spa on the other hand was 5 star, we adored it and kept saying we want to go back there. I will recommend everyone to visit the spa. The hotel ? Not so much.

Room Tip: The rooms with the sea view are beautiful
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nazneen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this review, April 17, 2015
Dear Nazneen S

We humbly apologise for the delayed response which was not sent due to some technical issues we experienced

Your feedback is valuable and concerning and has been addressed with the team at the Hotel,

we have embarked on a 3 year refurb plan for all rooms, should you return you will experience a notable improvement in aesthetics and attitude.

Kind Regards

Jerod
GM.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

191 reviews from our community

Traveler rating
    38
    64
    50
    27
    12
See reviews for
35
35
8
90
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Durban, South Africa
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed September 27, 2012

You can see this was once a good hotel but there is now little attention to detail. The cleaning of rooms seems very superficial. Had a broken shower head and a bathtub with dust and someone's hair in it. Complained in the first day and was told maintenance would fix. Came back late in the evening to find the shower had nit been fixed and while everything else had been cleaned the bathtub remained the same - so the complaint was not really sent to anyone. I complained on the second day about the same thing and asked for a different room if they cannot clean the room or fix the bathtub by the end of day. I arrived back late in the evening and found the situation still the same. Staff is friendly but there is an issue with the hotel. This lack of attention to detail is also visible with uncollected plates with half eaten room service food in the corridors. Generally lies there for hours.
Would not recommend the hotel for the prices they charge. Would suggest they pay attention to things the customer expects if they are spending time away from their usual home comfort.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fidel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this review, April 17, 2015
Dear Fidel M

Regretfully a belated apology on behalf of the property, quite serious concerns that I know have been addressed, I assure you these reviews are taken very seriously and are corrected,

Please visit our property soon to see the changes and experience our true hospitality,

Kind Regards

Jerod
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Durban hotels

Johannesburg, South Africa
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed May 13, 2012

conference facility was not set up properley on arrival, small rooms, low ceilings, bad ventilation. projectors were outdated. no sound linked to projector. . hotel staff never checked up on us to refresh waters or take away cups etc.

I do not recomend this place for a conference.

becuase I did not stay there I cannot comment on the hotel part

  • Stayed May 2012, traveled on business
    • Value
    • Service
Helpful?
Thank larryKrug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this review, April 17, 2015
Dear Larry Krug,

Thank you for the review, although this transpired three years ago, we apologise profusely for the shortfall in service delivery, we have had some technical set backs and unfortunately did not respond at the time in open forum.

We confirm that our service levels and equipment have been improved,

Kind Regards

Jerod
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed March 5, 2012

This was once a nice hotel but now the place is dated and the facilities patchy. Staff are friendly and enthusiastic. Service is good enough but several things put me off; when I checked in there were two filthy bed bases abandoned in the corridor, quite disgustingly soiled and torn, which created a bad impression. They were there all afternoon and when I mentioned them to the receptionist she grimaced and reached for the phone but they were still there the next morning, along with an abandoned room service trolley with dirty dishes, smelly cold curry and empty bottles, which also stayed until the morning. The restaurant is dull and dated, the tables have sticky vinyl covers, the seats are sweaty vinyl and the menus printed on some kind of plastic, which indicated to me that the menu never changes. The evening meal was a small portion of warmed-up chicken curry served in a shallow dish with a couple of lumps of rice. The beer was tepid. The large ceiling lights in the restaurant were full of dead insects indicating lack of maintenance.

The room was just about adequate, a smell of drains in the bathroom, no shaver socket meaning I had to sit on the bed to shave, shower and basin that took ages to produce warm water, no tissues, broken door latch. The towels were clean but old and worn out. The split air conditioner was ineffective and bizarrely the outside unit was housed inside the wall with a vent giving to the inside of the room, which radiated the same heat that the AC was struggling to remove. I was glad my stay coincided with cooler weather. The bed was clean and comfortable despite the worn out lumpy foam pillows and I slept well. Just about the only good point was the good reading lights each side of the bed with little LED spots supplementing the standard wall lights.

The place has the feel of a formerly good hotel built in the seventies, which is being starved of funds by the owners and is consequently in dire need of modernisation and attention to detail To be avoided unless you really have no other choice. Even the dingy Protea up at Unhlanga Rocks would be better than this.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UkGlobalrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this review, April 17, 2015
Dear UKGlobalrider,

Thank you for the feedback, although belated due to some technical challenges we have experienced we are pleased to advise you the hotel has begun a 3 year refurb plan, and most of the issues you elude to are being addressed, we trust you will return at some point to show off our new and improved Riverside Hotel,

Kind Regards

Jerod
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed February 18, 2012

This is the 4th time I have stayed at this hotel and still havent encounted any problems. Booked the pickup from the airport which was only 300 rand (£25) for @ 30KM not bad...Friendly check in, nice big clean room with 42inch LCD TV, close to city centre, 2km from Moses Mabhida stadium ( well worth a tour)@ 15 KM from Umhlanga Rocks, good sports bar on side of hotel, I didnt eat breakfast whilst there for 4 nights..

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lee23250Durham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this review, April 17, 2015
Dear Lee (Durham)

Thank you for this feedback we appreciate your patronage, and although the response is belated are pleased that we were able to afford your our true hospitality,

Kind Regards

Jerod
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed January 4, 2012

I am never suggesting this place to anyone - the service was horrendous and the cleaner was rude to us. We were still using the dirty towels so we couldn't swop them with the clean ones and she refused to give them to us. She clicked her tongue at my friend and walked away screaming her name back at us when we asked for it and management was not even interested when we called to complain, in fact the manager was defending her behaviour, It took like 30 minutes for our drinks to come and another 40 minutes for our bill to come. the general staff were unpleasant and didnt even hold the lift when I asked. The breakfast was disgusting and by the time we stood in the queue for our eggs, it was cold, what's the point! the waitors were not even helpful, only when we shouted, then we got their attention. i called hotel room service and it took so long, the man tells me "we busy here, haven't got waitors, WHAT U WANT"!! is that any way to speak?? also, I did inform the manager that i will posting this review and she didn't seem too phased about it and didn't even apologise so dont bother complaining. The shower is in the bathtub and the shower head doesn't turn so it wets your hair no matter which way you face. This hotel is nowhere near 4 star!!

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BhavsN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this review, April 17, 2015
Dear BhavsN

Simply devastating to hear, and all I can do, although belated, is apologise profusely, as this is definitely not the hotel I am familiar with,

Your concerns and unhappiness are shared with the team and even though this is a complaint which is three years old, it is worth unpacking and resolving,

I assure you that this or any similar occurrence will not transpire

Once again thank you for the review,

Kind Regards

Jerod
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
144 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed December 21, 2011

The room is a fair size with kitchen area. My bath was stained with green mould.... Sleep quality was OK.
Breakfast was fair, but the crockery and cutlery was dirty. Staff were friendly. Location was good. Plenty of carparking.
The restaurant just next to the hotel was fun and good value.
The hotel is not bad value for money.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this review, April 17, 2015
Dear Stephen C

Thank you for the feedback, your concerns are noted and have been addressed, we apologise for the belated response, we have had some technical challenges which are now behind us,

The rooms are being refurbished as we speak and I am sure you will see a noticeable difference on your next visit,

Kind Regards

Jerod
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Durban hotels
3.2 mi away
Hilton Durban
Hilton Durban
#3 of 42 in Durban
4.0 of 5 bubbles 1,345 reviews
2.7 mi away
Southern Sun Elangeni & Maharani
2.3 mi away
Blue Waters Hotel
Blue Waters Hotel
#13 of 42 in Durban
3.5 of 5 bubbles 573 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
Protea Hotel by Marriott Durban Edward
3.2 mi away
Coastlands Musgrave Hotel
2.4 mi away
Belaire Suites
Belaire Suites
#8 of 42 in Durban
3.5 of 5 bubbles 416 reviews
Show Prices
Show Prices
Show Prices

Been to The Riverside Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Riverside Hotel

Property: The Riverside Hotel
Address: 10 Kenneth Kaunda Road, Durban 4065, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Durban
#12 Luxury Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Riverside Hotel 4*
Number of rooms: 169
Official Description (provided by the hotel):
The Three Cities Riverside Hotel and Spa offers 169 deluxe and standard bedrooms and suites with views of the uMngeni River, the Indian Ocean and the Durban North suburb. The bedrooms and suites are unique in terms of not only having all the regular comforts associated with a four-star hotel, but are also equipped with a kitchenette, complete with a microwave, a mini-bar fridge, cutlery and crockery. All room facilities include en suite bathrooms, air conditioning, telephones, colour televisions, analogue modem points, and power points for cell phones and laptops. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Orbitz, Expedia, Booking.com, Agoda, Travelocity, Priceline, TripOnline SA and HotelQuickly so you can book your The Riverside Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riverside Hotel Durban

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing