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“Acceptable business hotel.”

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The Riverside Hotel
Ranked #11 of 43 Hotels in Durban
Reviewed August 1, 2011

This hotel is nothing special but is reasonable as a business hotel with some nice spa facilities.
The food is plentiful and reasonable quality.
Overall nothing special but I will use again.

  • Stayed: July 2011, traveled on business
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Thank Celticjo58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this reviewResponded April 16, 2015

Dear Celticjo58

Thank you for the review, we apologise for the belated response, we had a few technical challenges, we are currently refurbishing the hotel to give it that something special, trust you will visit us again soon

Regards

Jerod
GM

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213 - 219 of 235 reviews

Reviewed June 13, 2011

The sirvece was good, The room were excelent quiet & private. Abselute excelent bafet breakfast & a nice resturant, bar on the same property. The Spa was mindblowign. This Hotel is close to the new Madiba Stadiam Aand City Center. Easy accesse from N2 Highway and about 15min drive from the Airport. Very close to Casino.Close to all Durban Beaches and markets. MINDBLOWING RESTURANT IS OSEAN BASKET ON MUSGRAVE AVE, THAT IS A MUST WHENEVER IN DURBAN.

Room Tip: Top Floor River & Sea view.
See more room tips
  • Stayed: November 2010, traveled as a couple
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1  Thank Sinbad013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this reviewResponded April 16, 2015

Dear Sinbad 013

Thank you for the stunning review, we apologise for the belated response, due to technical reasons we were responding privately and not on the open platform,

Thank you once again

Regards

Jerod
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2010

This is a good property, far from the centre of Durban, modern and essentially fit for purpose if you are attending a conference or similar event in it. Be aware that

a) during the winter months there is no heating - the rooms are cold (fortunately there are extra blankets)
b) during my stay only one elevator worked and took forever
c) internet access is charged at unreasonable prices (8 dollars for 30 minutes)
d) breakfast is OK, lunch lacks inspiration (same food every day)

  • Stayed: August 2010, traveled on business
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Thank Ann_Onimme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this reviewResponded April 16, 2015

Dear Anne_Onnime

We apologise for the delayed response, your concerns are noted and being addressed,

Due to us answering privately this response was never captured on open forum

Kind Regards

Jerod
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2010

My husband surpirsed me with a voucher for a spar treatment at the Riverside spa, which is part of the hotel. The facilities are wonderful and the service is warm and friendly.

  • Stayed: May 2010, traveled solo
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Thank 1travelor101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this reviewResponded April 16, 2015

Dear 1travelor101,

Thank you for the kind feedback, we understand this response is extremely late in being attended to, however, we appreciate your kind words,

Thank you

Jerod
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2010

Stayed at the hotel for a conference recently. The hotel was decent. Coveniently located and well furnished. Most cab drivers knew the location and it seems a popular hotel with travellers. The restaurant is nice. Especially the breakfast. Service is attentive yet very casual. The staff are generally very friendly and affable. They have a nice bar next to the pool. Has got a good feel to it and was packed on one of the evenings. Overall it was a good place. Its apparently managed by a large South African chain. We did stay during a busy period in Durban and thus ended up paying a slightley higer rate. However I feel it would be good value for money otherwise. Largely the place was good. It just felt dull at times. Another irritating thing was the fact that there was no bottled water in the room. the minibar was empty and there were no small eats! Strange. There was a small plastic bottle in the minibar but it did not have a label with any indication on regarding potability. Lack of any things to munch in the room was baffling. It could have been on charge. Some of the wiring and plug points were tatty and one needs to struggle a bit to get them to work. All in all a good hotel. Durban as a city is nice. Its got some friendly people and some decent places to eat. One must visit the Gateway mall, eat at the Ushaka marine boat restaurant or visit the lighthouse bar at the Oyster Box hotel...Cheers!

  • Stayed: May 2010, traveled on business
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Thank Siddharth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this reviewResponded April 16, 2015

Dear Siddarth C,

Apologies for the belated response, due to us sending private responses it may seem this was never read or responded too, we appreciate the feedback, and are pleased to advise you the hotel is going through a full refurbishment at present, the small things that were of concern are being rectified, thank you for the review,

Regards

Jerod
GM

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Reviewed May 8, 2010

We were there as part of a Saga tour. Prior to arriving at the hotel we visited the Botanical Gardens in Durban and can say I was very impressed by the range of colourful plants on display as well as the native birds to be seen.
The room was beautiful with lots of space and even a microwave. There was a double bed. One criticism was that the toilet was at an angle between the bath and the sink and there was a danger of hitting you head sitting down or getting up.
For dinner we had Pastrami and Salad to start and for main course there was Hake and vegetables, Chicken Curry and Mince. We had Chocolate Cake with Fresh Fruit. There was quite a choice and all of it looked good.
Breakfast was the best selection yet. I had cornflakes, first cereal in Africa, followed by Bacon, Scrambled Eggs and Lamb Sausage, which was delicious. The coffee was awful, which was a surprise for a hotel of this standing.
At breakfast one of the restaurant staff went round the dining room giving the weather forecast as well as stocks and shares and exchange rates, apparently off the top of his head. He was funny.
South Africa seems to be famous for being a meat eating nation and that is certainly reflected in the amount of meat you are given at each meal. The same can be said of fish.

  • Stayed: January 2010, traveled as a couple
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Thank wolfhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this reviewResponded April 16, 2015

Dear Wolfhill,

I know this is rather belated, but thank you for the wonderful review, our continued effort in service excellence is paramount to our success, we will continue in this manner. We believe we may have responded privately and not in open forum so apologies for this delay

Kind Regards

Jerod
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2010

The Riverside Hotel met the basic needs I had of a hotel for 2 days business in Durban. The rooms are of sufficient size and the bed was comfortable and clean. The views from my room out one side to the Indian Ocean and from the other back to the city and the new stadium were great. The bathroom was modest but served its purpose although a face clothe would have been good. The small kitchenette was handy but it would have been nice if there were some drinks in the fridge so I didn’t have to remember to get some on my way into the hotel. When I arrived in my room the front cover of the air conditioner was leaning against the wall. I discovered the next day that there was water leaking from the unit down the wall and on to the carpet. Although I mentioned this to staff on at least 2 occasions this was never attended to and the same towel I put down on first discovering the leak was still there a couple of days later when I checked out.
The food in the restaurant was good simple fare. There were plenty of choices at breakfast time. The bar on the next floor down and accessed from the side of the building was OK. It was a regular bar that appeared to be the haunt of local university students.
All up this hotel was a comfortable place to stay. I'll be sure to stay again.

  • Stayed: March 2010, traveled on business
    • Value
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Thank China_Frequently
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerodDurban, General Manager at The Riverside Hotel, responded to this reviewResponded April 16, 2015

Dear China_Frequently,

We apologise for the belated response, we appreciate your feedback and will ensure your concerns are noted and improvement made.

The original response was sent privately and not in open forum, once again thank you

Regards

Jerod
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Riverside Hotel

Address: 10 Kenneth Kaunda Road, Durban 4065, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Durban
#8 Luxury Hotel in Durban
Price Range: $75 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Riverside Hotel 4*
Number of rooms: 169
Official Description (provided by the hotel):
Five minutes from the city centre of Durban, with wonderful views across a magnificent green belt stretching from the Umgeni River to the Indian Ocean. The Riverside Hotel reflect resort life in, the city. One hundred and sixty – nine superbly appointed bed rooms, two Restaurants and a conference facilities have been designed to offer our guests a luxurious and relaxed environment. The Aha Riverside Hotel is a full service hotel. Facilities available include, but are not limited to, 24 hour reception, currency exchange, Conference facility, room service, laundry gym, baby-sitting facilities, restaurant, shuttle quest , tour’s ,Spa , Hop’s pub and grill and much, much more. Discover it for yourself today and drive on down to the Aha Riverside Hotel ... more   less 
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Also Known As:
Riverside Hotel Durban

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