We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Royal Hotel
Nearby Hotels
$159
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$84
Protea Hotels
View Deal
  • Free Wifi
  • Pool
$139
$127
Booking.com
View Deal
  • Free Wifi
  • Pool
$98
Hilton
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
$170
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
The Benjamin(Durban)
$115
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$81
$61
Expedia.com
View Deal
  • Free Wifi
  • Breakfast included
$94
Orbitz.com
View Deal
  • Free Wifi
  • Free Parking
Hotels.com
View Deal
  • Free Wifi
  • Pool
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (219)
Filter reviews
219 results
Traveler rating
30
70
56
27
36
Traveler type
Time of year
LanguageAll languages
More languages
30
70
56
27
36
Show reviews that mention
All reviewscity halllounge areaenjoyed my staydouble bedreception staffushaka marine world
Filter
Updating list...
188 - 193 of 219 reviews
Reviewed October 2, 2011

I had read the reviews and wasn't sure what to expect but this hotel isn't doing itself any favours.
The staff are keen to help/please but without training and guidance it is difficult. The dining room is lovely but I am not a fan of dinner buffets.
After staying there we found out that the management company that owns it has sold the top half of the hotel, so no chance of ever going to the roof top bar/restaurant. If they invested more in training they could achieve so much more.
Going down fast.

  • Stayed: September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank AJMglobaltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

This was a surprise family trip in August and we are still talking about The Royal Hotel. Coming from the industry I must say I always look at the finer detail. The Royal came out on top. The rooms were spotless, the staff very friendly and the service from morning breakfast to late night "night caps" in the bar were excellent. Well done to ALL your staff and thank you for a wonderfull stay. Hope to see you again soon. The Jacobsz and McPhail party.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank ORTambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2011

Over the past three decades I have seen this graceful "dame" being butchered to a pathetic entity not capable of looking after herself, LET ALONE GUESTS PAYING THREE TIMES the rate they pay at similar hotels etc. and still get value for money.
ROOMS: Clean, but room service check lists are non-existance as old safes, new TVs & Fridges are never 100% functioning.
RESTAURANTS: "Opened" and "closed" with no prior warning, so NO choices, but the Coffee Shop with its filthy pieces of garbage called a MENU - service non-existant, and no CLUE what a TRADITIONAL BOBOTI id all about, with GRILL ROOM Buffet closed for PRIVATE FUNCTIONS with no option but to go out for a meal in the most dangerous part of a once elegant city, but now an open invitation to mugged and raped!!!

Room Tip: 14th to 17th Floors
  • Stayed: August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Kosie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2011

This used to be a Durban landmark with amazing views, a great curry restaurant and a reputation for quality and style. No more. Its now a tired, outdated and run-down hotel managed begrudgingly by a demotivated group of people. Whereas one can understand that investing the capital needed to refurbish the place may be a bridge too far, just some basic cleaning and service focus would be great. Most definately not a 4 or 5 star experience (as the price indicates) closer to a 2 or (if i'm being generous) 3 star experience.

  • Stayed: August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jimboza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2011

I stayed at the Royal Hotel as an guest of the Durban Film Mart. Also coinciding with the mart was the Durban International Film Festival. The hotel is located well in Durban and the rooms are nice n spacious. The free wifi internet was terrible so if you're staying, make sure you make other arrangements. All in all, its a good business hotel.

  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank chait123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews