This hotel, once a luxury landmark in Durban, has been on the decline for the last 20 years. it has failed to keep pace with new developments and is now a rather out-dated very inner-city hotel which offers reasonably comfortable rooms but needs much better management in order to pull itself out from its distinctly second-rate feel. It's location is fine for business in downtown Durban but with many corporates ditching the rather seedy city centre for the newer (and lovely) Gateway area to the North, this leaves the hotel in a forlorn position. There is nothing inviting about walking outside this hotel at night. It's lobby feels as though its back in 1971 and its front-desk staff seem inexperienced and rather unwilling to go that extra mile...just to smile. My non-smoking room reeked of stale smoke and the toilet was broken forcing me to leave. The advertised free internet simply was a disaster and the lovely old-world restaurant needed much better food to ever draw me back. The buffet breakfast did not offer any breakfast rolls - rather strange! I certainly would not stay here voluntarily but, perhaps with good management it can still find a market - but it needs so much work.
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- Also Known As:
- Royal Hotel Durban