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“Never again!”

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Protea Hotel by Marriott Durban Edward
Ranked #14 of 44 Hotels in Durban
Reviewed December 30, 2011

We stayed at the Edward for one night as a stop over for our 10 days cruise from Durban harbour. The room was clean and comfortable but the service was shocking...we had to ask three times for coffee at breakfast just to be ignored and then told they are busy! The location of the hotel is very noisy to a point where it is almost impossible to sleep at night with the noise from outside. We were called back after breakfast to "pay our outstanding account". To our surprise our room fee of R1783 did not even include breakfast!!! Shocking for what it is...rather book at the Elangeni Hotel just down the road with wonderful restaurants.

  • Stayed: December 2011, traveled with family
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1  Thank Bernadine71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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321 - 327 of 386 reviews

Reviewed November 22, 2011

We stayed for 3 nights and thoroughly enjoyed it. The hotel is right on the sea front but not at all noisy. We dined in for 1 night and the meal was excellent and the price very reasonable. The car parking cost 60 rand a night-more than worth it for an underground car park. All the staff could not have been more helpful and there is a very nice gift shop too. The sea conditions were well monitored and the safe area to go in the water clearly marked. Hazard was big waves-not sharks !! I would happily stay at this hotel again.

Room Tip: We had a room on the side of the hotel but could lean out and photograph the sea.
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  • Stayed: October 2011, traveled with family
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1  Thank charlieapso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2011

I stayed there for 2 days last month, it is terrible, service, room, location....Everything is bad...Water in tap was very dirty, wifi was not working, food in restaurant was also very bad...Don't go there

  • Stayed: October 2011, traveled solo
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3  Thank prakashjaju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2011

My husband and I spent 4 days in Durban in Oct last year and stayed at the Protea Edward. The room was ok, so was the hotel and its location, but the housekeeping staff were rude and inefficient. One morning, we left for breakfast and upon our return, we were hoping to catch some more sleep. Our room door was wide open and the bed has been stripped. We assumed the beds would be made and that the cleaning lady was around. We waited 1 hour in the room, feeling irritated, coz we wanted to sleep. Finally, I decided to go and look for her. She was busy with another room!!!! I asked if she could finish up with our room first coz we wanted to sleep, but she just ignored me!!!!!!!..... We waited another 30 min, she came over and wasted time folding and unfolding the sheets. we had no clue what she was up to and if she was doing it purposely..... After 25 min, she left our room again!!!!!...and this time, we were angry.......and just left the room to go for a walk......Pathetic housekeeping!

  • Stayed: October 2010, traveled as a couple
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2  Thank Nutella_226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2010

Hotel is located opposite the beach in the centre of durban. It has an old traditional feel and friendly staff. The rooms are spacious (try to get a sea view) and more than adequate. There is a restaurant / bar area on the ground floor and breakfast is taken here in the morning, in the evening there is often a buffet arrangement for dinner.

Stayed: June 2010, traveled on business
Thank PQrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2010

This hotel was fine. It must have been "the place to go" years back. The dining room and smoking room/bar are beautiful. Very elegant looking. The rooms are nice, fine. We only stayed over night en route to the Drakensburg Mountains. Unfortunately the Golden Mile is not really that safe anymore to go walking around after dark so we didn't venture out at all. Beautiful views of the ocean though. Staff was friendly enough but not extremely helpful.

  • Stayed: June 2010, traveled as a couple
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Thank buddy032606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2010

My wife and I came to Durban to run the Comrades 2010, and needed a place which would organise the trip to the start and give us a place close to the finish to relax and recover. We thus chose the Edward in Durban (where I had stayed once for the same purpose in 2003).

When we called, we were promised that the trip to the start would be no problem - actually this was one of the very special services the Edward would provide.

Unfortunately, this turned out to be only partially true: we had to contact the manager after asking several times and not getting a reply to get confirmation of the transport... and then they mixed up the wake-upcall and woke us up 1 hour too early thus stealing valuable sleep before a 89km race...

Also, this was in line with the general service: unfriendly reactions, wrong calls for a taxi we requested, charges on the bill we did not have (quickly corrected after complaining, we have to say), no 24hr room service... and all that for >200 Euro a room.
Add to that that Durban center is no longer a place to go to (rather get out to Durban North!) and that the whole place does need renovations ...

We can only sum it up: Avoid at all cost!

  • Stayed: May 2010, traveled as a couple
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1  Thank Lubka-Stephan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel by Marriott Durban Edward

Address: 149 O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 44 Hotels in Durban
Price Range: $105 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Durban Edward 4*
Number of rooms: 131
Official Description (provided by the hotel):
The Protea Hotel by Marriott Durban Edward harks back to a time of Victorian elegance. This world-famous hotel in Durban, South Africa has played host to princes and presidents, field marshals, millionaires and movie stars since 1911. Whether you are travelling for business or leisure purposes, the Protea Hotel by Marriott Durban Edward is ideally situated on the Golden Mile. Take off your shoes and feel the soft, beach sand between your toes. Make sure you have your swimsuit because a dive in the warm waters of the Indian Ocean is hard to resist. Cool off whilst you walk along the promenade, which allows you to walk from uShaka Marine world to Suncoast Casino. For those travelling on business we are situated 5 minutes away from Durban CBD and the ICC (International Convention Centre). We are within easy access to all major highways and King Shaka Airport is a mere 35 minutes away so getting to all those meetings is not a hassle. Return to our graceful and stylish rooms, which are all equipped with LCD TV's, en-suite bathrooms, executive work desks, wireless internet access and over half of the rooms have remarkable sea views. The Protea Hotel by Marriott Durban Edward with its personalised friendly service and extremely comfortable rooms offers a luxurious holiday experience or a professional business trip. ... more   less 
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