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“Good Hotel, amazing view” 4 of 5 bubbles
Review of Blue Waters Hotel

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Blue Waters Hotel
Ranked #13 of 41 Hotels in Durban
mombasa
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good Hotel, amazing view”
4 of 5 bubbles Reviewed July 6, 2014

Recently stayed here during a trade fair in town. Big rooms, good shower , great location . Morning jog on the golden mile is really a great way to start the day. Amazing view if you get a room facing the ocean. Very good breakfast and very friendly staff. One minus, no gym and please Wifi is no longer a charge item. It is a free service included in the room package. I have no idea why most South Africa hotels insist to charge for Wifi. Will I return, yes I will .

Room Tip: Insist on a higher floor room facing the beautiful Indian Ocean
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  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mombasahotelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueW, Guest Relations Manager at Blue Waters Hotel, responded to this review, August 4, 2014
Dear Valued Guest,

Thank you for taking the time to reflect on your stay with us. I am delighted that you enjoyed your time with us.

Our rooms are newly renovated and very spacious, most of our rooms also offer great sea views and balconies to soak up the morning sun. Our Full English Breakfast Buffet is superb, offering a wide variety of hot and cold dishes to choose from. I am pleased to inform you that we are in the process of upgrading our WiFi facilities, I am sure that on your next stay with us you will note improvement in this area.

Looking forward to welcoming you back to the Blue Waters Hotel in the near future.

Yours in Hospitality,
Jeandre J v Vuuren
Guest Services Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
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English first
Pretoria, South Africa
Level Contributor
220 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed July 1, 2014

The hotel is located on the beachfront, walking distance from the casino and near the Moses Mabila Stadium. Awesome views from most rooms. Family rooms with two bedrooms - really nice. The breakfast is the best. You can eat breakfast even if you are not staying in the hotel at R99 per person - and this is really worth it. I cannot rate the hotel excellent because two things. First and most important; the room was only cleaned after 2 pm each day. Secondly, the hotel is a bit old and rundown, especially on the outside, and in need of a face lift.

Room Tip: Family rooms are big and have a partial ocean view.
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  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank erna o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueW, Guest Relations Manager at Blue Waters Hotel, responded to this review, August 4, 2014
Dear Erna,

Thank you for taking the time to review your stay with us.

I am delighted that your time with us was memorable, we most definitely have prime location on Durban's Golden Mile. Our Food & Beverage team will be so pleased with the great comments with regards to our Breakfast Buffet. I would like to apologise for the temporary lapse in service experienced with regards to the Housekeeping Service, I can assure you that this is most definitely not the norm and I will address this with the Executive Housekeeper. I am pleased to inform you that we are currently renovating the exterior of the hotel, I am sure that by your next stay with us you will note a remarkable improvement in all areas.

Looking forward to welcoming you back to the Blue Waters Hotel in the near future.

Yours in Hospitality,
Jeandre J v Vuuren
Guest Services Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BLOEMFONTEIN, SOUTH AFRICA
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 29, 2014

Stayed for three nights in June for a conference. Spacious room with a stunning view of the sea. Within walking distance from the beach and shopping centre. Breakfast is divine with a great variety. Staff were very friendly and helpful. Highly recommended.

Room Tip: Higher floors have an even more beautiful view.
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  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marietjie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueW, General Manager at Blue Waters Hotel, responded to this review, August 4, 2014
Dear Marietjie,

Thank you for taking the time to review your stay with us.

I am so glad that you enjoyed our spacious rooms with panoramic sea views and great balconies.
We are centrally located to all tourist attractions and activities, as well as just across the road from Durban's Golden Mile. Our Full English Breakfast Buffet is superb, offering a great variety of hot and cold dishes to choose from.

Looking forward to welcoming you back to the Blue Waters Hotel in the near future.

Yours in Hospitality,
Jeandre J v Vuuren
Guest Services Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 29, 2014

Stayed here in June for a conference. Durban is dangerous, and you can't walk around at nightfall, this can be an issue for dinner arrangements. Room was excellent, and serviced daily. Staff were fantastic, and generally pretty helpful.

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marzy369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueW, Guest Relations Manager at Blue Waters Hotel, responded to this review, August 4, 2014
Dear Marzy,

Thank you for taking the time to review your stay with us. I am delighted that you enjoyed your rooms and the friendly staff during your recent stay with us. We have numerous Food & Beverage outlets within the hotel which offer a great variety for dinner, on your next stay with us be sure to try one of our outlets, you will not be disappointed.


Looking forward to welcoming you back to the Blue Waters Hotel in the near future.

Yours in Hospitality,
Jeandre J v Vuuren
Guest Services Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
3 reviews
4 of 5 bubbles Reviewed June 26, 2014

I spent 2 nights at the hotel on business and was very impressed. Location is excellent, staff very friendly, room appeared to be recently revamped and very comfortable and the breakfast was very good too which was included in the room rate. Highly recommended.

Room Tip: Must have the sea view rooms preferably on the top floors
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  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shazzie6811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueW, Guest Relations Manager at Blue Waters Hotel, responded to this review, June 27, 2014
Dear Shazzie,

Thank you for taking the time to review your recent stay with us.

We certainly have prime location on Durban's Golden Mile, our rooms have all been recently renovated offering a fresh new look to all our guests. Our full English breakfast buffet offers a great variety with a view to match.

Thank you for your great comments I will be sure to pass this on to all relevant Departments.

Looking forward to welcoming you back to the Blue Waters Hotel in the near future.

Yours in Hospitality,
Jeandre J v Vuuren
Guest Services Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed June 17, 2014

The location is great: on the waterfront within walking distance to the beach, close to Golden Mile and casino. Rooms are spacious and modern with great views especially from the higher floors. The breakfast is very good with lots of variety. The rest of the hotel is very "old looking" and rather drab. The reception staff need training on good customer service as they were very unfriendly.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Chalan Africa T... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueW, Guest Relations Manager at Blue Waters Hotel, responded to this review, June 27, 2014
Dear Chalan,

Thank you for taking the time to review your stay with us.

Our views are indeed spectacular offering a panoramic overview of Durban's Golden Mile and the landmark Moses Mabhida Stadium to the North. Our full English breakfast buffet is a firm favourite among all our guests offering a great selection of hot and cold dishes. We are currently in the planning stages for the revamp of Public Areas and Lobby. I am pleased to inform you that our reception staff have all completed Customer Service Training, I am sure that you will note a remarkable difference on your next stay with us.

Looking forward to welcoming you back to the Blue Waters Hotel in the near future.

Yours in Hospitality,
Jeandre J v Vuuren
Guest Services Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gauteng
1 review
3 of 5 bubbles Reviewed June 16, 2014

The hotel is in a perfect location with beautiful views and good access to the Durban waterfront. The room was clean and fairly nice but the hotel needs to be upgraded. The wi fi reception was terrible. I would not recommend this hotel to anyone who is looking for a quiet place to stay ! There was loud music that carried on until the early hours of the morning all of the nights that we were there. The porters were very friendly and helpful ! Unfortunately due to the noise we will not be back !

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brigped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueW, Guest Relations Manager at Blue Waters Hotel, responded to this review, June 27, 2014
Dear Brigped,

Thank you for taking the time to review your stay with us, we value your feedback and use it as a tool to constantly improve our service and facilities.

I am pleased to inform you that we are currently in the process of upgrading our Wi-Fi facilities, we have also set the closing time for all entertainment in our Blue Dolphin Bar for 22:00.

I will be sure to pass your great comments on to our Porters, who will be delighted with the positive feedback.

Looking forward to welcoming you back to the Blue Waters Hotel in the near future.

Yours in Hospitality,
Jeandre J v Vuuren
Guest Services Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Waters Hotel

Property: Blue Waters Hotel
Address: 175 Snell Parade | North Beach, Durban 4001, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Blue Waters Hotel 3*
Number of rooms: 262
Official Description (provided by the hotel):
The Blue Waters Hotel is a three star beach front hotel located on Durban's famous Golden Mile in KwaZulu-Natal, South Africa. The Blue Waters Hotel specializes in offering the best accommodation at affordable rates to corporate business, honeymooners, sports teams, groups and holiday makers alike. We also specialize in hosting unforgettable wedding receptions. We have a number of wedding venues to choose from depending on the size of the function required. The hotel offers business conference and function facilities for small to large events. ... more   less 
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Also Known As:
Blue Waters Hotel Durban
Blue Waters Durban

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