Arrived at about 11 am for check-in. Reception very unfriendly , no courtesy at all I had to tell them I want to check-in. Took them about 10 minutes to tell me they have a room but cant give it to me as check in is only after 2pm and I would have to pay an extra $50 to check in early.The hotel is rated as a 4 star but they only have one old elevator which can carry about 3 people at a time and feels like its getting stuck all the time.I had a superior sea facing corner room which was large.The room is old and outdated with old technology such as the tv. Instead of a double bed they put two single beds together.The floor creeks when you walk on it.The bathroom is very tiny and so is the bathtub.The wash basin is old and dirty, tap loose like its falling apart and the water in the shower is luke warm as well as the bathtub is stained.The carpets on the floor are old and look like they haven't been cleaned in ages.The view from the window of the ocean is good though the window is very small.Breakfast is sub-standard again unhelpful staff and I don think they know how to make eggs properly.Hotel parking is uncovered ,congested and very limited to about 10 odd cars and the charge is $6 per day.Overall the location is not bad but its a horrible hotel like a 2 star hotel with 5 star prices with no facilities.There are much better hotels in Durban with better prices.
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- Also Known As:
- Balmoral Hotel Durban