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“okay stay, not spectacular”
Review of Hilton Durban

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Hilton Durban
Ranked #2 of 43 Hotels in Durban
Certificate of Excellence
Reviewed May 14, 2014

I booked for one night at this hotel. I was under the impression that it is a 5 star property, however I was rather disappointed. Prices were five star though.
Check in was great, although I was an early arrival, they had a room ready for me at 1pm. The room had 2 single beds, but the beds were nice and large for a single bed. The separate shower is great.
No free mineral water was provided, no afternoon turn down service and no free wifi in the bedroom. The minibar was locked with a plastic cable tie. Not what you would expect in this kind of establishment.
Breakfast service was good, buffet had nice variety.
Great location, close to the ICC. But definitely not a 5 star.

  • Stayed: May 2014, traveled on business
    • Value
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Thank ladyhcpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded May 15, 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We will take your comments under consideration as we continually work to improve our guest experience.

We hope you will consider staying with us in the future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,029 - 1,035 of 1,514 reviews

Reviewed May 13, 2014

Stayed at the Hilton Durban for the past 5 days. Great location next to the International Convention center and friendly staff ready to assist, but lacks a lot of amenities and services that other 4* hotels in the same area offer. No free bottled water in your room daily, no free wi-fi available in your room (only public areas downstairs), basic coffee and tea offering in your room. For the business travelers out there, i would suggest staying in many of the top quality 4* hotels on the beachfront rather.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank Martin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded May 14, 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive constructive feedback and I thank you, on behalf of my Team. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

We place great value on your custom, and your continued relationship with Hilton and I look forward to welcoming you once more to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014 via mobile

Masquerading as a 5 star, but delivering lack of attention for the clients experience all round. Nice refurbished ment in the lobby but now must flow. Not recommended for any traveller. Great staff member at reception. Bongi¿¿?

Stayed: May 2014, traveled on business
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded May 14, 2014

Dear Valued Guest

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.

We hope you will consider staying with us in the future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

We got a good deal through an internet webpage. Great value for money. The staff was ABSOLUTELY FANTASTIC. I was very impressed on how attentative, polite and over the top all the staff was. Food is good and well prices. Location is great for attending the ICC.

Stayed: May 2014, traveled on business
Thank Bridget T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded May 14, 2014

Dear Valued Guest

Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services, staff, food and location to your liking.

We look forward to welcoming you back to our hotel in the not too distant future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

I've stayed at this Hotel many times over the past 10 years. I've stayed on both business and pleasure trips, and have never been disappointed with either service or ammenities. great home away from home.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded May 14, 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive great feedback and I thank you, on behalf of my Team

We place great value on your custom, and your continued relationship with Hilton and I look forward to welcoming you once more to Hilton Durban in the near future.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2014

Good hotel for business in Durban or Conferences. If you are in Durban and don't need the beach or city highlights this is a great place to stay. parking is free but Internet in the rooms is crazy expensive - use the free service in the lobby or the business centre

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Leonard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded May 14, 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your TripAdvisor review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.

We place great value on your custom, and your continued relationship with Hilton and I look forward to welcoming you once more to Hilton Durban in the near future.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

We recently stayed for 4 nights in this hotel with my family. Although the rooms were spacious and clean and the breakfast was delicious the service was way below standard for a Hilton hotel. It took forever for them to open the minibar (where a bottle of Evian water had a price tag of 65 Rands- careful when getting something out of the minibar)- actually they did not come the first night we called them, only the second one. Same story when asking for towels. We got back to the hotel after spending a say at the beach and looking forward to a nice shower to remove the sand and salt and we ended up having to wait for more than 90 minutes to get our towels! There is also no free internet in the room you can only get a code than you can use in the public areas of the hotel.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded May 12, 2014

Dear Valued Guest

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the overall service received. We will take your comments under consideration as we continually work to improve our guest experience and I have also addressed the Executive Housekeeper regarding the turn around time as this is certainly not the norm and sincerely apologise for the inconvenience this caused.

We hope you will consider staying with us in the future.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range: $95 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Official Description (provided by the hotel):
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. Our stylish, comfortable and convenient 327 rooms provide a place to unwind or catch up on work. Spacious Suites feature a separate living room and upgraded amenities. Upgrade to an Executive room for free breakfast and refreshments throughout the day in the exclusive Business Lounge. Book a room or suite on the Hilton website for our best rates. Enjoy a different culinary experience at every meal when you stay at Hilton Durban. Savor a hearty breakfast at the new Vasco's Restaurant and innovative dishes from the chef's table at Big Easy Winebar & Grill Durban by Ernie Els. Relax with a coffee and light meal at the Coral Lounge. Daily 24-hour room service is available. ... more   less 
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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