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“Nice Hotel”
Review of Hilton Durban

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Hilton Durban
Ranked #2 of 43 Hotels in Durban
Certificate of Excellence
Reviewed February 10, 2014

Friendly staff and extermelly helpful. We had an early start and they organised a breakfast pack for us with no problems.The hotel was very clean & in a decent location. The outdoor pool was good and the whole experience good. It's about 4 blocks back from the beach and in a pretty quiet location. Would return.

  • Stayed: February 2014, traveled with friends
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Thank Bryce Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded February 10, 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and sending in your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,073 - 1,079 of 1,514 reviews

Reviewed February 9, 2014

I experienced extremely friendly service. Food wasnt great but the staff were friendly and helpful.....they are busy renovating so the lobby is abit confusing. Parking bays are good. The rooms were cleaned early!

  • Stayed: February 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Sadhna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded February 10, 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to complete your review.

Firstly I would like to sincerely apologise that the quality of food did not meet your expectations and have passed this onto our Executive Chef and also will share your great comments with the entire team regarding the helpfulness and friendliness of our staff.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

Suprise visit to my room it was due to the knowlwdge that the room was not vacant. Either way have some sort of illuminating light to indicate that the room is vacant or always knocking at the door to check whether is someone occupying the room. Facilities of the hotel need to be clearly defined on arrival. Events in Durban during the stay will assist in knowing what is happening around.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Verocia Tebogo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded February 7, 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback. I have addressed this with our Executive Housekeeper and our Front Office Manager and would like to thank you again for bringing this to my attention.

I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

stayed in may Hilton hotels.hilton Durban is fair .the rooms seem to need a refurbishment.breakfast was good all else was goos the rooms jus don't live up to Hilton expectations.better hotels on the beachfront to stay at .

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Muhamed P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded February 6, 2014

Dear Valued Guest,

Thank you so much for taking the time to complete your TripAdvisor review. I do sincerely apologise that your stay did not exceed your expectations however would like to take this opportunity to inform you that we have begun our long awaited refurbishment starting with Phase 1 of our hotel entrance and lobby and phase 2 our rooms which I am very excited to see.

I look forward to welcoming you back to the Hilton Durban soon.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

I stayed in room 1222, last night.

The website clearly states a major lobby refurb is under way, and I have no issue with this, as prices seem to have come down, a little.

My room was v poor. The air con, barely worked, and the shower had no cold water, so, it was scalding hot, making use impossible.

Check-out, no one asked how was my stay .. so at the end I told them .. no one said sorry, they just mumbed they would tell house keeping.

I wont be staying here again.

Room Tip: Sea view, or view of crkt stadium best.
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  • Stayed: January 2014, traveled solo
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Thank MICHAEL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded February 2, 2014

Dear Valued Guest

Thank you very much for taking the time to complete your review. I greatly appreciate any comments made by you as it is always good to receive constructive feedback as we constantly strive to achieve the highest quality of service.

Firstly I would like to sincerely apologise that your recent stay with us did not meet your expectations. I have noted your comments and have addressed this with the Executive Housekeeper, Chief Engineer and the Front Office Manager. Thank you for bringing this to my attention – it is greatly appreciated.

Yours sincerely
Markus

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Reviewed January 29, 2014

Spent ten days here all the staff are very attentive had no issues at all and the Exec loung was a joy to use with great staff. Nothing was to much trouble and the location is ideal as the beach is a short walk away and the local bus service ( the bus stop is located next door at the ICC)h is cheap and regular and has no security issues.

Room Tip: High floor with even numbers for best views of sea.
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  • Stayed: January 2014, traveled as a couple
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Thank Henryno9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded February 2, 2014

Dear Valued Guest

Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. I greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality service.

It is always good to receive constructive customer feedback and I thank you for that.

I place great value on your continued relationship with Hilton and I look forward to welcoming you back to Hilton Durban in the near future.

Yours sincerely
Markus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

I had a great experience and enjoyed myself i was with my friend and we had a great time front office welcomed me well on my check in and house keeping kept my room smelling and looking good thanks to the food and beverage team i had a lovely breakfast and in room dining experience of a life time will surely invite my friends and family to stay at hilton durban

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Nomagugu Cynthi... G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkusMFritz, General Manager at Hilton Durban, responded to this reviewResponded February 2, 2014

Dear Valued Guest

Thank you for that amazing review. We are happy to hear that we were able to create a home away from home experience for you.

Looking forward to welcoming you back to the Hilton Durban soon.

Yours sincerely
Markus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range: $95 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Official Description (provided by the hotel):
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. Our stylish, comfortable and convenient 327 rooms provide a place to unwind or catch up on work. Spacious Suites feature a separate living room and upgraded amenities. Upgrade to an Executive room for free breakfast and refreshments throughout the day in the exclusive Business Lounge. Book a room or suite on the Hilton website for our best rates. Enjoy a different culinary experience at every meal when you stay at Hilton Durban. Savor a hearty breakfast at the new Vasco's Restaurant and innovative dishes from the chef's table at Big Easy Winebar & Grill Durban by Ernie Els. Relax with a coffee and light meal at the Coral Lounge. Daily 24-hour room service is available. ... more   less 
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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