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“"Hilton - 5 star ??"”
Review of Hilton Durban

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Hilton Durban
Ranked #3 of 43 Hotels in Durban
Certificate of Excellence
Reviewed September 25, 2013

I have travelled quite a bit and have stayed in 5 star hotels before which I found to be very different to Hilton Durban. No free Wi-Fi available and as a hotel guest you have to pay for parking which I found a bit of a rip off. I had to remind staff to make up a bed for my daughter from around 6 pm and finally got them to do it at 9:30 pm. There was a function on across the road which sounded like a concert and went on until midnight so the location is not great if that is the norm.

Room Tip: Confirm what beds are required and make sure there are no functions on across the road.
  • Stayed: September 2013, traveled with family
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1  Thank Bandit314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this reviewResponded September 29, 2013

Bandit 314, thank you for your constructive feedback. I am sorry to hear that we did not meet your expectation on this occasion. Please note your comments have been passed onto our Operations Manager, IT Manager and Security Manager.

Thank you once again for your comments and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,081 - 1,087 of 1,461 reviews

Reviewed September 24, 2013

The Hilton Durban is not a particularly good example of a Hilton property. What I found particularly annoying is that this hotel continues to charge for Internet when many other hotels are already offering complimentary Internet / WiFi access. The Internet / WiFi service provider used by Hilton Durban is also unhelpful as it disconnects if you dont use it continuously or you go from one floor to another and it doesnt work at all on the terrace outside the main restaurant. House keeping needed to be reminded at lunchtime to clean my room. Friendly staff but not a shining example of what one would normally expect from a Hilton property.

  • Stayed: September 2013, traveled on business
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1  Thank roryjdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this reviewResponded September 25, 2013

Roryjdoyle, Thank you for your constructive feedback.

Please be advised that I have informed our Operations Manager , IT Manager and Executive Housekeeper of your comments with regards to the internet and cleaning of your room.

Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

The hotel is beautiful and the location is perfect. I always enjoy this hotel whenever i visited Durban and it was my first time being introduced to this programme . I am from KZN in Pietermaritzburg. By looking at the hotel from outside, its structure and designs you just love it.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Simobonga M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this reviewResponded September 25, 2013

SB Mngoma, thank you for taking your time to post a review on Trip advisor.

We are glad to hear that you have joined the Hilton Honors program and have become part of the Hilton family. Thank you once again for your great comments and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

Hotel Xpress discount should be followed. actually Im not sure of the "review" you are talking about. therefore, for the purpose of completion and submission of this document, Im writing this. Im very sorry about this, next time please explain to me the Review you talking about. Remember, english is my 3rd language. Thank you so much

  • Stayed: September 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Thulani N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this reviewResponded September 25, 2013

Thulani N, thank you for your constructive feedback. Please be advised that Reinard Korf, our Front Office and Reservations Manager will be in contact with you. Thank you once again.

Kind regards

Roshini Naidoo
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

I spent a night on business at Hilton Hotel. Very friendly staff, good facilities and great food. Good proximity to the CBD and not far away from the beach and north coast. Would happily go back there next time.

Stayed: September 2013, traveled on business
Thank Ishen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this reviewResponded September 25, 2013

Ishen P, thank you for your excellent review. Looking forwarding to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

The hotel staff was very welcoming, cared to find out about my day and then they offered me a complimentary coffee as a cherry on top. The whole establishment is very clean and has a soothing ambience to it. I know some Spas that do not have this level of quietness and serene environment.

  • Stayed: September 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Siyabonga N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this reviewResponded September 19, 2013

Siyabonga N, its always great to receive comments that we were able to meet and exceed your expectations.

You comments will definately be shared with the team. Thank you once again.

Kind regards

Roshini Naidoo
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

This hotel was wonderful value for money for a UK traveller. Very comfortable even in our 'least expensive' room. The reception staff were extremely attentive in both booking taxis and in checking that they were on their way.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this reviewResponded September 19, 2013

Angela M, thank you for your 5 star rating.

We are delighted to hear that you had a wonderful stay.

Thank you so much and looking forward to welcoming you back to Hilton Durban soon.

Warm Regards

Roshini Naidoo
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range: $104 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Official Description (provided by the hotel):
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. ... more   less 
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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