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“private”
Review of Hilton Durban

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Hilton Durban
Ranked #3 of 43 Hotels in Durban
Certificate of Excellence
Centurion, South Africa
1 review
“private”
Reviewed July 18, 2013

very expensive for what you get and the food is not that great compared to much lower rated hotels. If were not for pre-made arrangements I would rather have booked in closer to the sea with a better view as the view was depressing and for the amount of money spent they could at least have left the fridge available. The water adjustment was difficult as the taps did not work that well.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mpho Hendry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 23, 2013
Mpho Hendry T, thank you for your constructive feedback.

I am sorry to hear that we did not meet your expectations. Please note your comments have been passed onto our Operations Manager and Maintenance Manager.

Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Warm regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,395 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
johannesburg, South Africa
1 review
Reviewed July 15, 2013

a very conveniently located hotel with excellen facilities. staff friendly, efficient and helpful at all times. staff remember you from previous stays which always gives a homely and welcoming sense .

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mondli Ralph Os... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 19, 2013
Mondi Ralph Os… M, It is always great to receive such a beautiful review and I thank you for taking the time to post this review. I will certainly share the review with our team members.

Looking forward to welcoming you back home.

Warm Regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Cape, South Africa
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 14, 2013

THe building is beautiful. The staff was incredibly friendly. However there were a few problems:
-the location is great if you want to go to the ICC but it is far from the beach
-the water in the shower changed temperature from hot to cold to hot to cold
- the light above the shower flickered
- the shower floor was incredibly slick

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flight380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 15, 2013
Flight 380, thank you for posting a review on our Trip advisor website.

It’s always great to hear that you found the staff incredibly friendly, and I will definitely pass on your comments to the team members.

You concerns with regards to the lights and shower have been passed onto out Maintenance and Operations Manager.

Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 10, 2013

you are a joke. the rooms smelled like some brothel in Sao Palo. you charge like you are a seven star hotel while your rooms were one star. There are limits to what you can charge parking should be included with room.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Tshepo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 15, 2013
Tshepo, thank you for your constructive feedback.

I am sorry to hear that we did not meet your expectations during your recent stay at the hotel.

The next time you visit the hotel, please do let me know so I can ensure all your requirements are met. Thank you once again.

Kind Regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahe Island, Seychelles
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 10, 2013

I stayed at the Hilton Durban to attend a conference in the area. I stayed at a double room and it was large, clean and comfortable. Service was good - the staff were friendly and accommodating. I used room service and the food was delivered in relatively good time and was of good quality.

There is wifi access but it's not free. You have to purchase vouchers at the lobby and it doesn't come cheap. That said, the wifi speeds are fast.

Location-wise, there doesn't seem to be much happening around the hotel, this is in stark contrast to the hotels that are located close to the bay area, where it seems to be a very happening place. There are usually many cabs waiting at the reception so it's fairly easy to catch a cab to get around.

Cost-wise, I thought that compared to top brand hotels in other countries, the rates seemed pretty low. And for a grand accommodation, I would say that I rate this place very highly when it comes to value for money.

The hotel also seems more serious about security compared to others. There are at least a couple to a handful to security guards at the reception at any one time.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Divino S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 15, 2013
Divino S, it is always good receiving feedback about the hotel as well as the friendliness of the staff, and your comments will definitely be passed onto the team members.

It’s great to hear that whilst you were conferencing in the area you were able to experience our room service.

Hopefully next time you visit you get to experience our Rainbow Terrace Buffet.

Looking forwarding to welcoming you back to Hilton Durban in the near future.

Kind Regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 9, 2013

The Hilton Durban is a fantastic place to stay for your visit. The property is located next to the Durban international conference center which is frequently used for conferences and meetings. The Hilton offers outstanding service in every way, nice facilities, and great location with a short walk to the beautiful beaches.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Emanuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 15, 2013
Emanuel C, thank you for your great review on Trip advisor.

We are glad to hear that you enjoyed your stay at our hotel, and you found the hotel to be in a great location close to the ICC and the beaches.

Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind Regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 6, 2013 via mobile

We stayed for the Durban July, what blew me away is the super fast service, nothing we asked for or needed ever took more than 4minutes. Well done! The breakfast spread was delicious and the team is on the ball. Everyone at reception was so welcoming and happy. The cushions and the bed are the best, snug, cosy and crisp sheets.

  • Stayed July 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsAbt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JulieNolan13, Guest Relations Manager at Hilton Durban, responded to this review, July 8, 2013
Dear Mrs Abt
Thank you so much for sending in your review to our TripAdvisor page and thank you for your great comments regarding our team members, service and the comfort of our beds and really hope that we can welcome you again to the Hilton Durban soon.

Kind Regards
Roshini Naidoo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Durban

Property: Hilton Durban
Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Official Description (provided by the hotel):
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Travelocity, Expedia, Booking.com, Priceline, Hotels.com, Hotwire, TripOnline SA, HotelQuickly, Cancelon, getaroom.com and Hotel.de so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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