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“Quick visit to Durban” 3 of 5 bubbles
Review of Hilton Durban

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Hilton Durban
Ranked #3 of 41 Hotels in Durban
Cape Town Central, South Africa
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Quick visit to Durban”
3 of 5 bubbles Reviewed October 5, 2012

Arrived at 10.30 at night for a "late book in". Met by efficient smiling staff. No non smoking room available, so given an upgrade. Nice room. Looks a bit "tired" by today's standards. VERY adequate and comfortable.
AGAIN, no free WiFi. When are the SA hotels going to learn?? The business traveler today expects fast, free WiFi.
Did not get a chance to sample the breakfast, as I left before 6 a.m. when the breakfast room opens.
Nice hotel. Expected more.
Beautifully situated for the Durban Conference centre.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alpfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, October 8, 2012
Alpham, thank you for your comments. I am happy to hear that you were met by a friendly receptionist on your arrival that upgraded you to a non smoking room, as we did not have any non smoking room s available in the catergory that you booked.

I hope the next time you visit the hotel that you do get a chance to experience the other facilities at our hotel like our Rainbow Terrace Restaurant, Rivets Bar and the Spa.

Please ask for me when you next visit the hotel, so I can ensure all your expectations are met.

Thank you once again for your comments and looking forward to welcoming to Hilton Durban in the near future.

Warm Rgards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,320 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (208)
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English first
Johannesburg, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 24, 2012 via mobile

I recently stayed at the Hilton whilst on conference at the ICC. The hotel is a convenient two minute walk to the convention centre. The staff were extremely helpful, very friendly and courteous. The room was large and comfortable. The bed was fabulous with beautiful crisp linen. The cupboard space was small with only hanging space available. The mini bar was empty and the hotel does not even offer a complimentary bottle of water in the room which I thought was rather mean for a five star establishment. The lifts are very slow so be prepared to wait. Overall my stay was pleasant and the service outstanding.

Stayed September 2012, traveled on business
Helpful?
Thank Nicole786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 25, 2012
Nicole, thank you for taking the time to post a review on Trip Advisor.

Yes, the hotel is in a great location, in close walking distance to the ICC, the beaches and city centre. It’s always great to hear that our staff, were able to provide you with extremely helpful, friendly and courteous service.

Due to a lot of requests by our guest to have the contents from the minibar removed, we have emptied the minibar, and have it filled on request.

Next time you over at the hotel, do ask for me at check in, so I can ensure that all your requests are met.

Thank you once again for your comments and looking forward to welcoming you back to Hilton Durban soon.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
71 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed September 16, 2012

Stayed for several nights when passing through Durban for business. Private check in was well done and provided a relaxing atmosphere. Rooms were very spacious, showers awesome, and room service top notch. Breakfast buffet had sooooo many choices.

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 17, 2012
Kevin P, its always great receiving lovely comments and on behalf of the team, I thank you.

It is good to know that you enjoyed the private check in, the spacious rooms and you enjoyed room service and the breakfast buffet. I will definately pass on your lovely comments to the staff.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 bubbles Reviewed September 14, 2012

Just checking out of here today and would HIGHLY recommend this hotel to anyone staying in Durban! especially if you are a Hhonors member. I am diamond and they really went all out to appreciate my status. upgraded to a executive suite and the rooms are HUGE! you should upgrade to an exec room, and check out the lounge terrace with great views of Durban. The hotel isn't right on the beach, but a less than 10 min walk. and there is a great lobby bar / club downstairs. a great night and no cab fare!!! Great work! definitely will return with more business.

Room Tip: try an executive room
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ritchie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 17, 2012
808surf,thank you so much for posting such a great comment on Tripadvisor from our most valued Diamond Member.

We recognize and value all our Hilton Honor members and ensure we deliver on all of the Hilton Honors benefits and can’t wait to see the same response on our Guest Questionaire.

Thank you once again, and please do ask for me at check in on your return, so I can ensure that your requests during your stay is fully met.

Warm Regards

Roshini Naidoo
JourneyAmbassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
144 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed September 13, 2012

Primary reason of staying there was the Andre Rieu Concert... Gorgeous hotel right next to the ICC. Beautiful hotel, Rooms and restaurants. Staff very helpful and courteous. The Executive lounge on the 13th floor is excellent for a quiet drink and snack. We were fortunate as the orchestra and 'the man himself' were staying there as well. This all made our stay in the Hilton Durban all the more memorable.

We will return!!

Room Tip: If you can afford it - upgrade to an executive room. It's well worth the extra..
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VascoScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 17, 2012
Vasco Scotland, Thank you for your lovely comments that you have posted about our hotel.

It’s great to hear that you were able to experience the restaurant and also the executive lounge for a quiet drink and snack.

Looking forward to welcoming you to Hilton Durban soon.

Warm Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 13, 2012

My brother and sister in law came over from Scotland and took me from Port Elizabeth for a 2 night stay at the Hilton and to see Andre Rieu at the ICC.
The hotel we beautiful, staff very friendly and helpful and the buffet breakfasts were, out of this world.
Although not in the best part of Durban it was an absolute pleasure to stay there, and, of course, be in safe walking distance to the ICC.
Of course the highlight was Andre and his Johann Strauss Orchestra!!!

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank elaine1PortElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 17, 2012
Elaine1, thank you for taking the time to post a response on Tripadvisor.

It’s lovely to hear that whilst you were at the hotel to enjoy the Andrea Rieu concert, you have a lovely stay. Thank you once again.

Kind Regards

Roshini Naidoo
Journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Xiamen, China
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed September 6, 2012

The only positive feature of this hotel is the location if you are attending an exhibition at ICC.
Hotel is getting old, rooms are well equipped but are not at same standard as other Hilton hotels I visited internationally.
Try to avoid taking a lift during rush morning hours, lifts are slow and I had to wait ten minutes to get to lobby.
Outdoor swimming pool is small and no attendant around, same for the gym which is well equipped but no oneto attend in case of need.
Wifi is not free and expensive!

  • Stayed September 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cosmopolitan67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 10, 2012
Xiamen, Thank you for your comments.

I am sorry that we were unable to meet all your expectations. It’s unfortunate that you missed the instructor at our gym, as the gym is 24 hours and there is an instructor at the gym during peak hours.

Next time you visit at our hotel, please do ask for me at check in so I can ensure that all your requirements are met . Thank you once again for your comments.

Warm Regards

Roshini Naidoo
journey Ambassador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Durban

Property: Hilton Durban
Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Agoda and Hotels.com so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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