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“Well positioned hotel with good offerings”

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Southern Sun Elangeni & Maharani
Ranked #2 of 44 Hotels in Durban
Certificate of Excellence
Reviewed May 4, 2014

The hotel is very well positioned and good value for money. Central to all beachfront amenities. It would appear that all the rooms are sea facing.
The only problem we encountered was parking onsite which need careful monitoring so that those who have booked parking, should have a bay available. House keeping also did not replenish shower gels, coffees etc. Management must ensure this is done.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Logan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded May 7, 2014

Thank you for taking the time to post your review.

I am delighted that you had a pleasnat stay, despite the frustration caused by the limited on-site parking available. We are currently reviewing our parking process in order to streamline the offering.

We look forward to welcomingyou back to Southern Sun Elangeni & Maharani in the near future.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,665 - 1,671 of 2,178 reviews

Reviewed May 4, 2014

Location of the hotel is great. However during this visit the breakfast service was poor and the room quality was average. Elangeni next door seems a better option. Standards need to improve going fwd

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Poovanasen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded May 7, 2014

Thank you for taking the time to post your review.

Please accept my sincere apologies for the lapse in service standards experienced from the housekeeping and food & beverage teams during your stay. I would like to assure you that your feedback has been passed onto the respective managers in order that they take the necessary corrective action, to ensure that these are not repeated in the future.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

Need to improve on the check in process and the check out process which an average about an hour each. The parking should be attended to it is not fair that I reserve a hotel parking and I get an overflow parking. The employees are not receptive so some customer care training has to be done.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Pumla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded May 7, 2014

Thank you for taking the time to post your review.

Please accept my sincere apologies for the lapse in service standards experienced from the front desk. Your feedback has been passed onto the front desk manager, in order that she take the necessary corrective action.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

My stay this time was one of the best in southern sun. if i have to come on a business, i would still choose this hotel (Elangeni). In December i did not want come back for a holiday, due to bad experience i had in the previous year. the staff was not considerate in addressing our needs and requests, something i still feel my holiday was not value for money

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank Tumelo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded May 3, 2014

Thank you for taking the time to post your review.

Whilst the title of your review states that you had a great stay and that you would come back, you rated us 1 out of 5 in all the areas. I assume that this rating relates to your previous stay and look forward to welcoming you back soon.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014

the staff are friendly. value for money. everything was in order. effiicient and effective. the location and distance to other entertainment is great. the scenery from my room was great...overlook the sea.


  • Stayed: April 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Tsogo Sun Hotels
2  Thank Rungiah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded May 3, 2014

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and look forward to welcoming you back soon.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

The Elangeni side is where we stayed for three nights the Hotel was clean and the typical Southern Sun rooms were serviced to a high standard. Well done housekeeping. The Food and Beverage service was terrible on the second floor, with no management presence. The dinner on the ground floor they tried to patch up for the errors of earlier by offering us complimetary wine, but still the service was not four star. A shame as the last time I stayed there 20 years ago it was outstanding.

Room Tip: Higher floors for street noise and sea view.
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  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Derek B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded April 30, 2014

Thank you for taking the time to post your review and for your valued feedback.

Please accept my sincere apologies for the lapse in service standards experienced from our food & beverage team. Your feedback has been passed onto them in order for them to take the necessary corrective action in order to improve on this.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

This is our third holiday in this hotel The best in Durban !!!!, the breakfast is great and the staff is friendly, the room was clean and the location is the best in Durban all the windows have seaview


  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Pierre K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded April 30, 2014

Dear Mr & Mrs Kruger

Thank you for taking the time to post your review - I am delighted to note that we are your preferred choice when in Durban and look forward to welcoming you back in the not too distant future.

Regards

Samantha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Durban
#1 Luxury Hotel in Durban
#2 Business Hotel in Durban
Price Range: $143 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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