The "book in" time for this hotel is 14h00. We arrived having booked 5 rooms - none of which were ready. By 16h38 we all had our rooms. I found this to be totally unacceptable. The first room allocated to me absolutely reeked of cigarette smoke. When I reported this to reception, I was told that there was a non-smoking sign on each floor, but some rooms were somiking rooms, this particular one was not!!. When I looked for the sign, it was not immediately visible as it was not in the normal red colour, but grey the same as the room numbers. I was then allocated another room for which I had to again wait. Not professional is what I felt.
- Official Description (provided by the hotel):
- Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more less
- Reservation Options:
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- Also Known As:
- Southern Sun Elangeni Durban
- Elangeni Hotel Durban