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Southern Sun Elangeni & Maharani
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Reviews (2,276)
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All reviewsocean breezetsogo sunpool deckindian oceangolden mileroom servicedurban beachfrontsea facingexcellent servicefamily roomrooms are spaciousenjoyed my staypleasant stayvigourvervedarumasamantha
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1,835 - 1,840 of 2,276 reviews
Reviewed January 7, 2014 via mobile

The Elangeni is always a lovely beachfront hotel in Durban but more attention must be paid to the details in order to retain returning guests.

Let's start with the good stuff: the newly renovated pool area around the Panorama bar was very good fun for the kids. The pizza served there is also amongst the best in Durban. The room was also comfortable for two adults and two kids.

On the negatives: there is no family area in the Elangeni for one to enjoy with your kids, if not at the pool. The room were also serviced later than we expected (but this was over New Year) and the adjacent parking where we parked throughout our stay was not paved and did not create a great first impression. Dragging luggage cases through the stony car park was not fun.

Happy to forgive these issues if the service levels were excellent but they can best be described as average. Thus my rating will be "average".



Stayed: January 2014
Thank KemmyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded January 13, 2014

Thank you for taking the time to post your review.

Please accept my sincere apologies for the "average" level of service experienced during your stay.

Parking remains a challenge as we have limited on-site parking available. We have just enhanced the parking process, which will allow our Guests to pre-booking parking when making their reservations. Whilst this does not minimise the number of vehicles that would make use of the off-site parking, our Guests are informed up-front as to where their parking is allocated.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

I have stayed over at the Elangeni before many times, and have always been impressed with the facility and service. I am sorry to day that this is not the case anymore. The reception staff are not well trained in client interaction and satisfaction and I was left unimpressed by the poor interaction and feedback. The rooms are decent, but the bathrooms now resemble a road lodge. The finishes are poor, the layout cramped and the facilities average. Overall, an extremely disappointing stay and one which has forced me to strike this off my list for Durban. the combination of the Maharani and Elangeni has not lived up to me expectations.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank SATraveller031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded January 14, 2014

Thank you for taking the time to post your review.

Please accept my sincere apologies for the lapse in service standards received from our front desk team. Your comments have been passed onto the front desk manager, in order for her to take the necessary corrective action.

As part of the refurbishment programme, the refurbishment of the bedrooms at the Elangeni tower is due to commence during 2014.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

One would expect good services and a clean room. We are aware of the busy season unfortunately the industry should cater for this. Our room was and executive room which had linen that were torn daily made up. The room was not clean due to the cleaner being sick. House keeping daily removed one belonging from been put into room from water to sugar. the toilets were stinky even after the housekeeper "cleaned" up -Not to mention we all have been bitten by fleas and they have also travelled with our belongings back to Gauteng. Also our whiskey glass has been "stolen" or broken" we were not notified we had to now be concerned whether our belongings were safe or not. The hotel managers were not available to . Absolutley worse experience ever with Tsogo sun.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Tsogo Sun Hotels
1  Thank Shahabana Yasmi... O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded January 14, 2014

Thank you for taking the time to post your review and for your feedback regarding the service received - which we also received via the Guest Satisfaction survey.

Please accept my sincere apologies for the lapse in service standards received from our houskeeeping team - your feedback has been passed onto our Executive Houskeeper in order for her to take the necessary corrective action. An audit has been conducted on your room, which showed no signs of flea or bug activity.

We do have a team of Duty Managers, who are available 24 hours per day as well as a designated senior manager who is available from 06h00 - 21h00 daily.

Regards

Samantha

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Reviewed January 5, 2014

An excellent holiday at the Southern Sun Maharini in December with my family. A hotel that goes out of its way to ensure that our stay was comfortable. Thanks you to the management and staff for the great service

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Rehaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded January 9, 2014

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and look forward to welcoming you back soon.

Regards

Samantha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

The serving of fresh supper was excitting especially for making your dish and so fresh. The turn around time of responding to room service took too long specifically when requesting to re-set our safe.





  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Job J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded January 9, 2014

Thank you for taking the time to post your review.

Please accept my sincere apologies for the inconvenience caused by the safe being locked and the poor response time.

I am pleased that this did not mar your overall impression of the hotel and that you had a great dining experience.

We look forward to welcoming you back in the near future.

Regards

Samantha

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