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“A good spot” 4 of 5 bubbles
Review of Southern Sun Elangeni & Maharani

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Southern Sun Elangeni & Maharani
Ranked #2 of 41 Hotels in Durban
Certificate of Excellence
Johannesburg, Gauteng, South Africa
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A good spot”
4 of 5 bubbles Reviewed January 2, 2014

If you want to experience The Durban Beachfront this is definitely the place to stay. Spectacukar beach views and prime location make this a jewel.
Check in was a bit of a nightmare as there is limited parking in front of the hotel with overflow a block away on an old sports field. The rooms are neat and clean and the breakfast is excellent. There is also a host of good restaurants on the premises.

Room Tip: Definitely choose a sea facing room
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dirk V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 4, 2014
Thank you for takign the timeto post your review.

I am delighted that you had a memorable stay, despite the difficulties experienced upon arrival due to limited parking in the porte cochere.

We look forward to welcoming you back soon.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,677 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (297)
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English first
Malden, Massachusetts
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 31, 2013

Good value hotel in Durban. Rooms are decent sized and clean with views of the ocean. Breakfast was great when you considered its mass prepared, obviously not as good if it was cooked to order, but its a buffet so obviously you lose a little bit with that style. Great beach right across the street and the hotel is walking distance to the Suncoast casino or the Ushaka aquarium during the day (wouldn't walk it alone at night). Multiple restaurants on site if you don't want to leave the premises. Overall we liked the hotel and didn't really see any significant better options on the beach.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 1, 2014
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay, enjoying the newly renovated hotel and new facilities - as well as the local attractions.

We look forward to welcoming you back on your next trip to Durban.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
5 of 5 bubbles Reviewed December 30, 2013

Excellent
I'm completely satisfied with elangeni maharani. I was really worth my money. I had four rooms booked under my name.we used to get towels for the beach at the reception and I think that's a wow service

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Ld N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 1, 2014
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay at the Southern Sun Elangeni & Maharani and look forward to welcoming you back soon.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed December 30, 2013 via mobile

I always stay at this hotel when I'm in Durban. This time my experience was a little different.

I booked my stay in September for December. I battled for days to get reservation staff to respond to my emails. It was only after I had emailed the general manager to complain did I get a response.

Then checking in was a little unpleasant. Check in time is 2 pm, I arrived at the hotel at 12pm. I had booked 2 rooms. Frikkie at check in was extremely slow - looked like his batteries were flat. By 12.35pm he gave me 1 room which I was extremely grateful for.

The 2nd room was only given to me after 3pm after I raised my voice a little and demanded to speak to the manager and voila a room was available. Like magic.

The breakfast was great. Good variety of food and efficient staff at the egg station even when they were busy at peak times. We'll done!!

All staff at breakfast were friendly and helpful except for Zama who had a terrible attitude.

The rooms were cleaned daily to our satisfaction. Bathrooms were recently renovated.

Hotel location is the best in Durban in my opinion.



Stayed December 2013
Helpful?
Thank imraan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 1, 2014
Thank you for taking the time to post your review and for your feedback, which we received from your survey.

Please accept my sincere apologies for the frustration caused during the reservations process and upon arrival. Your feedback has been passed onto the respective management in order for them to take the necessary corrective action.

We look forward to welcoming you back in 2014.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
4 reviews
5 of 5 bubbles Reviewed December 30, 2013

Nothing bad to say about this newly revamped hotel. Breakfast manager knew my name and room number, waitresses knew what I liked to eat! Truly personal. The breakfast was divine too! Great location, fantastically revamped, comfortable, fast lifts, friendly and helpful service. .

  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Aharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 1, 2014
Thank you for taking the time to post your review and for your positive comments regarding the breakfast team. The recognition that they give their Guests first thing in the morning really does make all the difference.

I am delighted that you enjoyed the newly revamped facilities and look forward to welcoming you back soon.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

The service across both locations was excellent at all times and it didnt matter where or what you needed, the service was excellent and it was genuinely done 'from the heart'. Staff were easy going, always professional, and ALWAYS on point with whatever the guest needed. The hotel was busy at full occupancy but they managed to treat every guest as though you were the only one ! Smiles from all staff were in abundance and their 'extra-mile highway' was definitely crowded in these hotels. Some people that went beyond 'the call of duty' were : Girshin, Ndumiso, Nako, Clerise, Q, Eric, Karla, Shaylin, Eugene, & Judith. Busy hotel with activities for kids, great location across from the main swimming beaches. The heated pool at the Panorama bar was great and towels were always available and freshly laundered. Breakfast at all venues we tried had great variety and suited all palates with unique offerings for young and old alike. The Vigour & Verve restaurant, newly opened at Maharani was amazing and they did the hotels service ethic proud, as well as the great prices and amazing food. Some names to mention at V&V was Nomfundo and Jackson for their amazing service and genuine desire to provide an excellent dining experience.

All in all the week we spent was awesome !

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Yavi_Madurai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 1, 2014
Thank you for taking the time to post your review.

I am delighted that you had a great stay and enjoyed the new facilities on offer at the complex. The team are really proud of their new product and we look forward to welcoming you back in 2014.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gauteng
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed December 30, 2013

Stayed 7 nights, excellent sea views and centrally located. Easy access to Gateway Mall etc. Room I stayed in was clean and comfortable. Parking can be an issue during peak season. Will definitely stay at this hotel again.

  • Stayed December 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Shammz236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 1, 2014
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and look forward to welcoming you back soon.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Elangeni & Maharani

Property: Southern Sun Elangeni & Maharani
Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Durban
#1 On the Beach Hotel in Durban
#2 Business Hotel in Durban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
Reservation Options:
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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