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“Excellent service, great setting”

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Southern Sun Elangeni & Maharani
Ranked #2 of 43 Hotels in Durban
Certificate of Excellence
Greater Johannesburg, South Africa
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent service, great setting”
Reviewed December 8, 2013

We travelled there and stayed one night before moving up to the North coast. Was surprised at the excellent and classy finishes post the refurbishment after having stayed there a few years back. Rooms are spacious and bathrooms clean.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Adil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, December 10, 2013
Thank you for taking the time to post your review.

I am delighted that you enjoyed the newly refurbished facilities and look forward to welcoming you back in the near future.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,778 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (309)
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Pretoria
Level Contributor
96 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed December 7, 2013

Relatively big hotel, part of a chain, on the Durbs beach. Great location, easy to get to and fro. Lots of places to go in the neighbourhood.

Service at reception very friendly and efficient all in all. Some problems with their billing system (proof of payment we had sent a week before was lost, credit card deposit was "forgotten" when ordering room service), but the staff themselves were very helpful and qualified.

Rooms no surprise, well-kept and spacious enough when you're on business. Was there for a rather big conference, well organised, everything very professional. Food decent, good breakfast buffet. Very nice tables outside. Bar well-stocked, friendly staff.

All in all a clear recommendation as a conference venue and for business.

Room Tip: Hotel consists of two parts. Older part on the lower floors, newer part from higher up (don't re...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Akka J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, December 10, 2013
Thank you for taking the time to post your review.

Please accept my sincere apologies for the inconvenience caused with the billing system prior to your arrival. I am delighted that this did not mar your overall impression of the hotel and that you still had a memorable conference.

We look forward to welcoming you back in the near future.

Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 3, 2013

The eating area on the second floor is very limiting although it has very beautiful views however it causes one to que and await your turn to have breakfast, which makes one late for meetings and other engagements.


  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Leon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, December 15, 2013
Thank you for taking the time to post your review.

Please accept my sincere apologies for the queues at breakfast time. As the Southern Sun Elangeni & Maharani are one complex, we will always have a minimum of two operational breakfast venues. During busy periods an additional two venues will be opened, in order to minimise the conjestion. Guests are welcome to dine at the venue of their choice, between the two towers.

We look ofrward to welcoming you back in 2014.

Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
2 reviews
Reviewed December 2, 2013

The atmosphere is wellcoming and of high class. Staff are freindly and helpfull.
This is a master piece in excellence in every way one can imagine. The food is good and the service is perfect. happy me

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Dinash P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, December 15, 2013
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and look forward to welcoming you back in 2014.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria
1 review
Reviewed December 1, 2013

I have realised that most of the rooms at Tsogo Sun hotels are not cleaned under the bed. if something fall under that bed and you try to retrieve it it comes out with a bunch of dust. Please ensure that cleaning is thorough as it affect other people health wise.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Bafedile R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, December 15, 2013
Thank you for taking the time to post your review.

Please accept my sincere apologies for the lapse in standards experienced from our housekeeping team - your comments have been passed onto our Executive Housekeeper, who will take the necessary corrective action to ensure that this does not happen in the future.

We look forward to welcoming you back in 2014.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 1, 2013 via mobile

Maharani. It was my birthday. After checking in my husband and I went for a walk. When we got back to our room there was wine, chocs and nuts and delicious mousse cake. It was really thoughtful for the staff to have arranged that. Room was comfy and clean. Friendly staff.
The only problems were that the room service doesnt answer the phone and the breakfast was very disappointing. I book at elangeni but was persuaded to stay at the maharani. The guy that booked us in guaranteed us that the breakfast has changed since last year but it didnt. Some indians dont eat beef or pork and there wasnt much to choose from. We ate at elangeni. Breakfast is much better there. But overall I had a pleasant stay.

Stayed November 2013, traveled as a couple
Helpful?
Thank shiro1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, December 9, 2013
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and that the team was able to surprise you for your special occasion. Please accept my sincere apologies for the disappointing breakfast delivery at the Maharani - fortunately, by combining the two towers, we are now able to offer a variety of restaurants, which enables us to offer our guests a choice of dining options.

We look forward to welcoming you back in the near future.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 1, 2013 via mobile

Stayed here after a couple of years the new renovations are great, hotel looks more lively. Bathrooms are upgraded good to have showers. And rooms are airy and comfortable. good views from the rooms. Hotel is an excellent choice if you want yo be on the beach front also great views from the rooms. Would definitely stay here again

Stayed November 2013, traveled with friends
Helpful?
Thank Ebi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, December 9, 2013
Thank you for taking the time to post your review.

I am delighted that you enjoyed your stay and the newly refurbished hotel.

We look forward to welcoming you back in the near future.

Regards

Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Elangeni & Maharani

Property: Southern Sun Elangeni & Maharani
Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Durban
#1 On the Beach Hotel in Durban
#2 Business Hotel in Durban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
Reservation Options:
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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