Stayed at the hotel over a long weekend. We arrived 2 hours before the check-in time. The reception lady we were directed to was on the phone for about 15-20mins while we waited there (totally unacceptable - it almost felt like being at a very inefficient government dept.). Other guests who had arrived after us were checked in while we waited. We eventually were helped by another lady. (This was probably the worst check in experience I've had in all my travels)
The superior room (on the 12th floor) was fairly standard and was quite comfortable. We had a great beachfront view as the hotel has a good location on the promenade.
Breakfast was the highlight of the stay - the food selection was great and service levels were generally good, despite the volumes the staff had to deal with. Word of advice, if you are staying at the hotel over a busy period be sure to get to breakfast early (i.e. by 8:30-9:00am) as the queues get exceptionally long as you wait for a table. If this is not an option rather opt for the in-room breakfast option available at the hotel.
The additional parking charge was a bit out of taste, but given that finding parking in Durban is a bit of a problem the ZAR50 per day ( less than US$5) charge is not too bad.
Overall stay was good. I would stay at the hotel again.
The management and staff need to do more work in terms of creating a more welcoming feel at the hotel.
- Official Description (provided by the hotel):
- Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more less
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- Also Known As:
- Southern Sun Elangeni Durban
- Elangeni Hotel Durban