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“great service but buiding has seen better days”

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Southern Sun Elangeni & Maharani
Ranked #3 of 43 Hotels in Durban
Certificate of Excellence
Reviewed April 9, 2013

The Staff at the hotel were great and the check in process was simple and quick. Elangeni is a lovely hotel but the building is getting a bit old and the rooms although very tastefully furnished are looking a bit aged. But please don't get me wrong, it is comfortable and clean and the pillows and beds are to die for. Breakfast was another grand experience, they cater for halaal diets and simply put breakfast was my favourite time of the day. The one thing which I can say didn't sit too well with me is that you have to pay extra for parking your car in their basement garage overnight. Also there is no elevator from the parking garage into the hotel so it's easier to offload luggage at the street level entrance of the hotel before parking your car. During our say, there were some renovations going on so the pool and gym area were off limits. The facilities were however available at their sister hotel, the Maharani two doors away. Although the renovations were supposed to be happening during office hours, they started at 8am on the Sunday morning we were checking out. We were up early but I did wonder if the other guests were frustrated with the noise.
But the best part of this hotel is the simply stunning view of the Indian Ocean especially on the higher floors.The beach is literally across the road - that is as close as it gets!

Room Tip: Choose a high floor and ask for an ocean view room. We were told that the corner room we had was a l...
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  • Stayed: March 2013, traveled as a couple
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Thank nazneenaboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded April 13, 2013

Thank you for taking the time to post your review.

I am delighted that you had a memorable stay, despite the construction taking place. The first phase of this programme incorporates a new restaurant on the ground floor as well as a revitalised pool deck - I just know that you will enjoy the new look. The bedroom refurbishemnt forms part of phase 3 of this programme.

We look forward to welcoming you back i nthe near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,771 - 1,777 of 2,071 reviews

Reviewed April 9, 2013

What an excellent family hotel! Checking-in over the Easter weekend was a total disaster, but the staff on duty tried their best to appease guests waiting in long queues. Having two small children, it was not easy waiting for check-in. When we finally received our room key, some 2 hours after, we were welcomed to a clean and comfortable family room.

The view from the 19th floor was amazing. I believe that the hotel has been recently renovated - it shows in its fresh look.

Buffet breakfast can certainly be upgraded. Being vegetarians, our choice of hot meals were limited. However staff were friendly and accomodating - by offering my 1 year old a high chair and pleasantly cleaning up after she had spilt her cereal on the floor.

Gym facilities are average.

On the whole - an excellent family stay. We will certainly return.

  • Stayed: March 2013, traveled with family
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Thank Prabashnee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded April 13, 2013

Thank you for taking the time to post your review.

Please accept my sincere apologies for the delay experienced upon arrival over the Easter weekend - I am delighted that despite this, you had a great stay.

We look forward to welcoming you back in the near future.

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Reviewed April 8, 2013

We arrived at the hotel in the evening of the 29th MArch 2013 and the checking in was a nightmare as the lady at front desk was unwelcoming and had some issues with my wife as she did not explain things in full, particularly parking. As a frequent guest member, it was my first time that i had been so miserable with parking and i promised myself that should i go back to Elangeni, parking would be the first thing i enquire about. (normally is on first time basis) The view we had was excellent and would not trade it for anything, however, the bathroom, particularly the shower, was a nightmare as there was flooding all the time. i suggest that instead of using baths, built in showers are great and the mess will be controlled.

Room Tip: Visit when there are no renovations
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  • Stayed: March 2013, traveled with family
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Thank 412AndrewS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded April 13, 2013

Thank you for taking the time to post your review.

Please accept my sicnere apologies for the lapse in service expereinced from the receptionist upon arrival - this is most defintiely not the standard that we strive to achieve.

We are investigating ways of dealing with the on-site parking most efficiently in future.

We look forward to welcoming you back in the near future.

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Reviewed April 8, 2013

We spent our wedding night here. Was magical. We had a suite high up and the panoramic view were stunning. Hotel and amenities were great. We did however find the the restaurant food and service was not up to standard and the food seemed to take forever. Otherwise the hotel side of thinks was great.

  • Stayed: October 2012
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Thank jillianhans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded April 13, 2013

Thank you for taking the time to post your reviews.

Congratulations on your recent marriage - I am delighted that you had a memorable stay.

Please accept my sincere apologies for the lapse in standards experienced from our restaurant - we will most certainly focus on this area.

We look forward to welcoming you back soon.

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Reviewed April 8, 2013

We stayed there from 29/03/2013 to 01/03/2013.... The revamp is actually very nicely done. Very fresh and modern.
Check in was a complete nightmare... Its all well and good to be efficient during a quiet period however service must be majorly jacked up during the rush. At 2:30 I went to get my room key and they said it was not available. I went up myself and indeed it was ready... I went back down and got the room key.. to my suprise the key did not want to open the door so I got the cleaners to open for us we I was not in the mood to go back down.
Breakfast was average, the "chefs" who make the omlettes should be more excited to do thier jobs as it shows in thier underdone eggs! people should constantly be checking and replacing finished plates, cups etc. Every morning I went to breakfast, I had to ask for something to be replaced.
The COMPLETE NIGHTMARE WAS THE FESTIVAL OF CHARIOTS!!!!! the noise spoilt my whole holiday!!!! Please if something can be done about the location in the coming years - please do something as it is the most frustrating thing trying to get rest and all you hear is bass for the early to late parts of the night!

  • Stayed: April 2013, traveled as a couple
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Thank ChristineReddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded April 13, 2013

Thank you for taking the time to post your review.

The Chariots Festival is usually held at the open ground next to George Campbell High School, unfortunately, due to the BRICS Summit in Durban, which ended just before the Easter weekend, this venue was not available this year - which is why it was moved to the beachfront. We have been in communication with the city regarding locating festivities on the beachfront during peak seasons, to ensure that this is not repeated next year.

Please accept my sincere apologies for the delay expereinced during check-in, the hotel was fully booked the night before with the Chinese Delegation - who did not depart at 11h00 as requested.

I do hope that these incidents did not mar your overall impression of the hotel and look forward to welcoming you back in the near future.

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Reviewed April 6, 2013

Not sure about the standard in Durban because this was my first visit however I don'r really agree with all the high rating values. The position is excellent and the views on the oceans are amazing however rooms and toilette are small. The general feeling is that the whole structure needs some serious renewal.
There are 2 restaurant inside the hotel. The food at buffet if quite good for dinner but is always packed of people and overcrowded. The breakfast is fine but a bit on the lower end in terms of items quality. The hotel would be generally fine but is not matching the high expectations coming from this high rating.
When I was there the hotel was under heavy maintenance works for very noisy until 8 pm! Hopefully with these works it will get better in the next future.

Room Tip: Ocean view is definetely nice but make sure works have been completed.
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  • Stayed: March 2013, traveled solo
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Thank Dadde74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded April 13, 2013

Thank you for taking the time to post your review.

Please accept my sincere apologies for the disruption caused due to the construction.

We are committed to constantly evaluating our offerings to ensure that they remain relevant. The first phase of the programme is due to be completed in May, which incorporates a new restaurant concept on the ground floor, as well as a revitalised pool deck, with a bar - offering spectacular views of the Indian ocean.

We look forward to welcoming you back to Durban in the near future.

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Reviewed April 1, 2013

Staff and food were good but room was very ordinary. At R1800 a night they should provide somewhere to put your luggage instead of throwing the cases on the floor. We were disappointed in what was once a five star hotel. The Indian Restaurant was closed down although it still shows in the website and hotel info.

  • Stayed: March 2013, traveled as a couple
    • Value
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Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this reviewResponded April 13, 2013

Thank you for taking the time to post your review.

Please accept my sincere apologies for the facilities not being updated on the website.

We will soon be launching the new complex, which includes a new restaurant concept in the Indian restaurant space as well as a revitalised pool deck area. The refurbishment of the bedrooms forms part of phase 3 of the programme.

We look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Durban
#2 Luxury Hotel in Durban
#2 Business Hotel in Durban
Price Range: $91 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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