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“Needs a bit of work” 3 of 5 bubbles
Review of Southern Sun Elangeni & Maharani

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Southern Sun Elangeni & Maharani
Ranked #2 of 41 Hotels in Durban
Certificate of Excellence
Pietermaritzburg, South Africa
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Needs a bit of work”
3 of 5 bubbles Reviewed January 21, 2013

My husband and I stayed at the hotel over 3 nights, as we were attending a family wedding. The check in was quick, the staff were pleasant. The rooms were clean and spacious.
There is a tub in the bathroom with a shower nozzle overhead, which is not particulary my favourite. They need to consider changing the curtain to the doors or maybe redoing the bathroom.
There were no lifts from the basement parking, which we needed to pay for at R50.00 per day, and one has to climb at least 2 1/2 flights of stairs. This was not an easy task, especially being dressed in a sari.
On our last night, there was a couple next door who were fighting and the language that was used was absolutely shocking. We informed front desk and a call was made to the couple. The next morning, they had started their fighting again. That was a real draw back as we did not have a good sleep.
The breakfast buffet was really good, there was a wide range and it catered for veg and non veg guests.

Room Tip: Any room above the 8th floor to have exceptional sea views.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Thrusha V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,679 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (297)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 21, 2013

When we arrived at the hotel we got welcomed by a glass of champagne and some chocolates, best birthday ever from a hotel.Staff was friendly and the rooms really big and spacious.We stayed on the 23rd floor with amazing views.The pool on the last floor is just amazing.

Room Tip: Top floors with views!!!
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  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anonomous03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 28, 2013
Thank you for taking the time to post your review.

I am delighted that the team created a memorable birthday for you - we look forward to you celebrating many more with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
4 of 5 bubbles Reviewed January 18, 2013

the hotel swimming pool is a very good attraction.. it is at the level of the sea... the view is amazing.. the hotel is at the most prime location and very central to ushaka marine and the stadium. really crowded in summer. the suite is really well made and spacious.

Room Tip: choose to top most floor.. 21st is the highest facing the sea.... cannot get any perfect...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ateendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 19, 2013
Thank you for taking the time to post your review.

I am delighted that you enjoyed your stay - we are currently upgrading the pooldeck, which I am sure will enhance your experience on your next visit.

We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 15, 2013

i spend on average of 25 night a year at southern sun elangeni , being a frequent guest on director status and allways staying in a executive suite , my last trip was the worst ever (28-12-12 till 06-01-13) got the worst service ever from moosa at the front desk rude isnt the word ! room wasnt clean properly , no towels replaced no toilet roll replaced carpets not vacuumed . the general overall condition is totally declining. for the rate they charging of over R2000.00 for a night its definetly not worth it.

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ismail555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 19, 2013
Thank you for taking the time to post your review.

Please accept my sincere apologies for the lapse i nstandards expereinced during your stay - you comments are viewed in a serious light and have been addressed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jozi
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed January 14, 2013

We enjoyed our stay at the Southern Sun North Beach, The Tsogo Sun Experience comes alive at the North Beach, From check in, to your room cleanliness and ambiance, Dinner experience, Breakfast, room service etc, not to mention the majestic view of the Indian ocean.

As a frequent guest member you feel the value of your money every step.

Viva North Beach!!!!!!!!!!!!!

Thabiso Taaka

Room Tip: Higher Room, Better view !!
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thabiso t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 28, 2013
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and look forward to welcoming you back to your "home" in Durban.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Horsham, England, United Kingdom
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed January 10, 2013

Stayed here for 3 weeks in Nov 2012. Staff were and friendly, room was very good and the food excellent. Just across the road from the beach as well and close to the Casino.


Word of caution though - be careful walas king along the beachfront as you may be targeted by thieves

Thoroughly recommended

Room Tip: ask for one away from the lifts as these can be a bit noisy
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  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 19, 2013
Thank you for taking the time to post your review.

I am delighted that you had a memorable stay and look forward to welocming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed January 10, 2013

I travelled for work, and spent 1 night at this hotel. It was clean, and comfortable, but lacking any kind of WOW effect.

From walking into the hotel till getting to the room, the experiences are very varied. The reception area is well lit, and the check in was seamless. The lift, made the most disturbing noises on the way up, infact I was scared we were going to get stuck in it.

The Aircon in the room was not sufficient to combat the heat and humidity that Durban is known for, We ended up sleeping with the window's wide open, which of course let all the noise in from the very busy road below. The view from the room was spectacular.

The staff however are amazing ! As we arrived very late, they managed to help us with all of our requests, and printed out important documents that I needed for the next day.

We ordered room service, and the food was of a very good quality and inexpensive. The cost of the cooldrinks however is exhorbitant.

We were informed that Breakfast would be served from 7am the next morning, by 07:15 we were still not able to go into the dining room, as the staff were still setting up. This resulted in a very rushed breakfast on our part, as we needed to get to our meeting. The tea that I ordered was cold, and I had to ask 3 times for milk.
There was a lovely variety of food available, and all of a good quality. I did have to ask for a bread knife repeatedly to cut the bread...eventually giving up, simply because I was under time pressure.

I think that this hotel, has wonderful potential. The location and the views are amazing, however there is definately a strong need for a refurb.

  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Antje M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha_Croft, General Manager at Southern Sun Elangeni & Maharani, responded to this review, January 19, 2013
Thank you for taking the time to post your review.

Please accept my sincere apologies for the lapse in service standards you expereinced during your stay.

A refurbishment to our public areas will commence this year, which will enhance our product offering. We are currently planning a refurbishment to the bedrooms.

We look forward to welcoming you back to Southern Sun Elangeni soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Southern Sun Elangeni & Maharani

Property: Southern Sun Elangeni & Maharani
Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Durban
#1 Luxury Hotel in Durban
#2 Business Hotel in Durban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Official Description (provided by the hotel):
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban

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