I travelled for work, and spent 1 night at this hotel. It was clean, and comfortable, but lacking any kind of WOW effect.
From walking into the hotel till getting to the room, the experiences are very varied. The reception area is well lit, and the check in was seamless. The lift, made the most disturbing noises on the way up, infact I was scared we were going to get stuck in it.
The Aircon in the room was not sufficient to combat the heat and humidity that Durban is known for, We ended up sleeping with the window's wide open, which of course let all the noise in from the very busy road below. The view from the room was spectacular.
The staff however are amazing ! As we arrived very late, they managed to help us with all of our requests, and printed out important documents that I needed for the next day.
We ordered room service, and the food was of a very good quality and inexpensive. The cost of the cooldrinks however is exhorbitant.
We were informed that Breakfast would be served from 7am the next morning, by 07:15 we were still not able to go into the dining room, as the staff were still setting up. This resulted in a very rushed breakfast on our part, as we needed to get to our meeting. The tea that I ordered was cold, and I had to ask 3 times for milk.
There was a lovely variety of food available, and all of a good quality. I did have to ask for a bread knife repeatedly to cut the bread...eventually giving up, simply because I was under time pressure.
I think that this hotel, has wonderful potential. The location and the views are amazing, however there is definately a strong need for a refurb.
- Official Description (provided by the hotel):
- Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more less
- Reservation Options:
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- Also Known As:
- Southern Sun Elangeni Durban
- Elangeni Hotel Durban