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“Unfortunatley I'm Back and Nothings Changed”

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Garden Court Marine Parade
Ranked #1 of 43 Hotels in Durban
Certificate of Excellence
Gauteng
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Unfortunatley I'm Back and Nothings Changed”
Reviewed November 12, 2013

The front desk were not helpful when we checked in and requested to verify if our materials for training had arrived. They said we had to wait until the banqueting person arrived the next morning. They were not willing to even check if it arrived.
The rooms continue to feel dirty and have that musty smell. The bathroom still has mold along the shower and my room curtains are grimy. I am really not impressed and will not stay here again.
The Garden Courts are known for their service and comfort, this is far from it, and I am unfortunately stuck at this dump for the rest of the week. This hotel makes travelling and being away from home for working challenging and tiring.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E_traveller28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre G, Manager at Garden Court Marine Parade, responded to this review, November 24, 2013
Dear E_traveller28,
Thank you for your feedback received. You will be pleased to learn that a full refurbishment has been approved for this hotel and will comence mid 2014.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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913 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Durban, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 4, 2013

I had made a booking at the Garden Court Marine Parade, and only later saw some negative reviews. I must admit, I was seriously considering changing my booking to another hotel.
I am very happy, that I did not, as my husband, myself and 2 kids had such a lovely experience at the Garden Court, that I had to give this feedback. From the friendliness of the staff at check in and the little extra's received while we stayed....everything was perfect. The room and the bathroom facilities were spotless, the bedding and towels where absolutely clean, and breakfast was such a treat. I regularly stay at other hotels for business, and feel that the Garden Court is on par with other hotels int he same price bracket. Thanks Garden Court.

  • Stayed November 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank MichelleP838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre G, Manager at Garden Court Marine Parade, responded to this review, November 24, 2013
Dear MichelleP838,
Thank you for your positive feedback as Tripadvisor only reflects the views and opinions of a select few who use this medium and is not the general consensus received from all our other guests. Marine Parade is an Economy Brand Hotel that offers great value to its travellers from large bedrooms, clean facilities and a wholesome buffet breakfast that should satisfy any persons needs.
We do have some very exiting news that a full refurbishment has been approved for Marine Parade and will commence mid 2014. This will give Marine Parade a boost where it is most needed.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
2 reviews
Reviewed October 21, 2013

there is a constant stench in and around the hotel. the room had en full alcohol bottle in a packet and an opened can of coke and used items lying around upon check in, which was speedily removed. the tea/coffee station was empty. the carpet was filthy and had a stench. the mattress had blood stains on it. loinen looked soiled and used.totally disgusted at cleanliness and hygiene at what was among my first choice of hotels to stay in. service at breakfast rude and not becoming of hotel staff to be rude and to ignore your guests. if there is halaal arrangements made for patrons this should be clearly marked since staff are not willing to be of assistance. if breakfast is self service than it should be explained to guests in an appropriate manner and not like it is the guests fault to request anything - in that case staff should not be loitering around and having there own meetings in the breakfast room in view of guests (if they are around they should be willing to help).would most definitely not be staying there again nor recommending it to any one. would like a response to this as it is definitely a matter of bad and unsatisfactory service for which i had to pay and also had to find alternate accommodation for the rest of my stay in Durban. urgently await your speedy response. thanking you.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohamed Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre G, Manager at Garden Court Marine Parade, responded to this review, October 24, 2013
Good afternoon M.Z Desai,

We are in receipt of both your email to Anastasia Govender the Online Survey and now Tripadvisor. Thank you for bringing the below to our attention as we take such feedback seriously. This is most certainly not the service standards we are accustomed to provide to any of our guests. We are however glad that our Executive Housekeeper was able to assist and resolve the room standard issues that you communicated to her. Unfortunately the matter of the blood on the bed, stained linen and empty tea station was not brought to her attention at the time when you reported the empty can of coke in your room as I am certain she would have offered you another room.
With regards to the Food & Beverage Team, again we are not proud of the service you received and this will be taken up with the restaurant management. Unfortunately we are not a certified halaal venue but do apply the practice of food separation. During high volume periods, over Easter and Christmas we open a second venue. This venue is a pork free venue for any guests who do not eat pork products.

Again, we must sincerely apologise for any short comings and this feedback will assist us to improve on service delivery and standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2013

It was my first stay at the Marine Parade Garden Court recently, and did not expect to be disappointed with the service as i was used to staying at the South Beach Garden Court. Don't get me wrong. There is nothing wrong with the accommodation at all. My disappointment relates to my transferes to and from the Hotel. I was booked into the Hotel for a 3-day conference by my employer and was expecting to be collected at the airport. My booking included transfers to and from the Hotel. I was very dissappointed when after landing, their was no shuttle service waiting for me. Luckily a colleague of mine who was booked at the Elangeni and was on the same flight, decided to wait until my transport to the hotel was sorted out. Eventually she offered to drop me at the Marine Parade when it was clear that my shuttle was a no show. Needless to say I was not very impressed and to top it all, my room key did not work when I went up to my room. The Porter went to get another key which also could not open the door. Then I was told that they would have to get maintenance. At this time i am already sitting on the floor waiting to get into my room. I eventually phoned down to reception to ask them to put me in a diffrent room and the person answering the phone was kind of short when she replied..." it is already being arranged". The hotel should in future ensure that everyting is in working order before checking in the visitors. Do not leave your visitors waiting at the airport and make sure your rooms are regularly maintained to ensure that everything is in working order.

  • Stayed October 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Fairuz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lusaka
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 11, 2013

I arrived on the first week of October 2013 and lodged for 6 nights, my office had made all the booking. I was told that i could not check in the hotel as the credit card number was taken but that no payment had been made. This is a clarification they did not explicitly explain upon making bookings on the website. I was stuck at the reception for close to 3 hours after making frantic calls to the home office and having to leave a personal deposit of $300, even when my office assured them they were immediately making payments. As the office could not make a direct transfer on Sunday, my boss decided to use her personal credit card for payments which they declined, they only accept payments on a credit card if it is a Company Card. I got into my room after 21hrs. The rooms are not as glamorous you see on the website, but are fairly decent and need maintenance. All of the Indian staff were warm except for one and surprisingly the African staff were all very cold (excluding the bar man Xlolani) upon assuming that i was a local and then learning from my response in English that i was an African foreigner. The view from the room was amazing, the breakfast was very good and included a good variety. The location of the Hotel is very close to the beach, play park, and 3 kilometers walk from Sun Coast a mall which hosts numerous restaurants and a cinema mall. My belongings were safe the duration of my stay. There is no Spa or Gym. They have a small upstairs pool on the 30th floor. Based on the welcome and treatment alone i would not return to this Hotel.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toko23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre G, Manager at Garden Court Marine Parade, responded to this review, October 12, 2013
Good Day Toko23,
Thank you for advising us of your recent stay at Garden Court Marine Parade. It is never our intention to frustrate or disappoint any of our guests, especially on arrival at the hotel when you have taken all necessary steps to book your accommodation. We will most certainly investigate the booking site to ensure this is user friendly.
With regards to staff not being warm and welcoming - this is by no means the standard and we will address this with all departments as this is simply unacceptable.
Thank you also for the positive feedback on the location of the hotel as this is one of the great features of this hotel.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 7, 2013

My partner and i checked in early on the 1st od October and we were well received by front office staff especially Jill and Devon who made sure that everything was fine. The room was very clean the ocean view is excellent. we stays for two days we will come back to this hotel and recommend to friends. breakfast was enjoyable as well as service. guys keep it up.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zola m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre G, Manager at Garden Court Marine Parade, responded to this review, October 12, 2013
Good Day Zola M,

Thank you for taking the time to share your recent experience at Garden Court Marine Parade on Tripadvisor. We are so pleased that you had an enjoyable time with us. Jill & Devan will be so happy to know that they personally contributed to your great stay.
Once again we thank you for this positive feedback.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 6, 2013

It is in an excelente location in Durban's Waterfront, really close to the main attractions in the city. There is free wi-fi although limited per some 300MBs a day. Sometimes it appears that more staff would be necessary as lines are formed in the recption. However some members of the staff would not make any effort to smile, they Always were helpful. At one occasion the printer at the hotel would not work properly and a staff member promptly offered to print what I needed using his own printer at the office. Rooms are spacious and offer great views to the beach. The only thing I did not liked was the carpet covered floor. I would stay there again when visiting Durban in a next time.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VCSilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre G, Manager at Garden Court Marine Parade, responded to this review, October 12, 2013
Good Day VCSilva,
Your recent response on Tripadvisor is mostly appreciated and we thank you for the good feedback and also the valid recommendations.
Marine Parade is perfectly situated, especially if you want to be close to all the Beach Front's main attractions.
Again we thank you for taking the time to tell us about your recent stay and we look forward to welcome you back in the very near future.
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Garden Court Marine Parade

Property: Garden Court Marine Parade
Address: 167 OR Tambo Parade, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Durban
#5 Business Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court Marine Parade 3*
Number of rooms: 351
Official Description (provided by the hotel):
This Garden Court hotel is situated on Durban’s world-famous Golden Mile. Offering sun-drenched beaches, guests are offered comfort, hospitality and that little something extra. This hotel is at the centre of Durban’s beachfront and offers attention to detail without compromising on the good value that characterises the Garden Court brand. It is the perfect alternative for visitors to this fun seaside city. ... more   less 
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Also Known As:
Garden Court Marine Parade Hotel Durban

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