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“Welcomed on our return”

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Garden Court South Beach
Ranked #4 of 43 Hotels in Durban
Certificate of Excellence
Letchworth, United Kingdom
Level 6 Contributor
364 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Welcomed on our return”
Reviewed March 30, 2012

Having stayed at this hotel twice before on short trips to Durban, we decided that it would be good for an eight day stay. I am happy to report that this was the case. As always the staff were friendly and helpful. We were allocated a room opposite the lifts which we know from experience can be noisy, both from waiting guests and the lifts themselves constantly 'pinging' on arrival at each floor. We immediatly requested a change which we were given without hassle. There were one or two issues with the room (flat batteries in the safe, draw front coming off and aircon that would not turn off) but these were promptly resolved and left us to enjoy our stay. As always breakfast were good and the staff are lovely as I have said before.

Room Tip: Rooms away from the lifts are preferable for a quiet stay
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andrewlgc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne S, General Manager at Garden Court South Beach, responded to this review, November 21, 2015
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1,130 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
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Johannesburg
Level 4 Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 8, 2012

The Garden Court, Southern Sun, South Beach Hotel is probably at the wrong end of the Esplanade and is not the sort of place that one would want to wander around after dark. The hotel is situated opposite the Tropicana, which has a reputation of its own, and looks as if it has seen better days. Rooms, for a short stay, are adequate and the shower was good. Parking comes at a cost (R55.00 per day) and, at nearly R1,000.00/night, this is a service that should be provided at no charge. Breakfast is varied and very good.

  • Stayed March 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank willierJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, March 13, 2012
Dear willierJohannesburg

Thank you very much for taking the time to give us your feedback. We wish to assure you that the hotel senior management do constantly meet with Key Role Players in the Community, to address matters relating to guest comfort in Durban.

We really appreciate your support, and trust that you will choose Garden Court South Beach when you are next in town. The team look forward to welcoming you back.

Kind regards
Amar
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Cape Town Central, South Africa
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 18, 2012

My family and I stayed at this hotel in August 2011, my only negative input regarding this hotel is that the noise levels in the early hours of the morning where room doors and closet doors are slammed shut is a bit of a let down as you are awoken from your holiday rest. It was also extremely noisy in the passages. The positive side, is that I felt generally safe, breakfast I considered to be extremely good, view from hotel "perfect". I have booked this hotel again and will be returning in April 2012 this time with 2 additional guests. I just hope the above negative will be sorted.

Room Tip: Considering my wife, 9 year old son. 3 year old daughter and myself stayed and shared a room, I woul...
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  • Stayed August 2011, traveled with family
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
14 Thank MarcoDavids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne S, General Manager at Garden Court South Beach, responded to this review, November 21, 2015
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Amsterdam, The Netherlands
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 27, 2011

Durban... I expected a lot from Durban, but when we got there we were warned so many time about our safety that it did leave a negative feeling about it. I don't know if the warnings were in place or if our tour guide was just over protective, but because of this I didn't enjoy Durban as I thought I would.

The hotel was nice though, situated on the boulevard with views on the ocean. This is all great. We were on the 22nd floor, which was really nice. The rooms were also spacious and clean, but our room was close to the elevator which wasn't very nice. So make sure to ask for a room further down the hall, because the elevator makes a lot of noise as do the people who come out of it ;-)

When we we're planning to have dinner the manager gave us some attitude when we wanted to put some table next together as we were dining with a large group. In the end we all had to sit separate, which was very weird. The food was good a bit expensive for the food you were getting. Our waiter was very friendly and happy, so that made up for a lot.

The boulevard in front of the hotel was very lively and busy until late. As we were warned not to go out and if we did we had to wear neutral clothes, wear no jewellery, no money and no camera's, we weren't really eager to go out. Which was unfortunate, because we would love to see and enjoy some of the street life there. We should have gone anyway.

The hotel was very busy and at breakfast it was very crowed. So the hotel left us with mixed feelings. Like I said the views were great as were the rooms, but everything around it was so so.

Hope this review helped you in your choice ;-)

  • Stayed October 2011, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank RowenaH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne S, General Manager at Garden Court South Beach, responded to this review, November 21, 2015
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Berlin
Level 5 Contributor
80 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 18, 2011

The Garden Court South Beach provides good value in a neighbourhood with quite mixed character. The staff is excellent and very service minded. The breakfast very rich and varied, albeit in a breakfast room that can be a bit noisy.
Don't expect luxury - this is a 3-star hotel, nothing more. No glamour. But a good three star hotel with spacious rooms and a wonderful view to the sea. You can go swimming directly from the hotel, just crossing the street.
Unfortunately, the neighbourhood is considered a bit risky at night, so you be careful at night.

So if you are into a place with spacious, clean rooms with a view, the Garden Court South Beach may be the right choice.

Room Tip: Go for the upper levels.
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldtravelBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne S, General Manager at Garden Court South Beach, responded to this review, November 21, 2015
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cornwall
Level 5 Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed November 19, 2011

Stayed here for one night on business and would go along with most of the earlier comments.
The porter who helped me to my room was a bit effusive, lovely bloke though.The room, at the front of the hotel was a bit tired and the carpet looked like it could do with a good steam clean rather than a vacuum but no dirt as far as I could tell and the bathroom was clean.
The views of the harbour entrance are very good from the higher rooms, if you're a ship spotter you're going to enjoy this.
The bed and pillows were clean and comfy. I slept very well, however I had neglected to draw the curtains the previous evening and it gets light quite early at this time of year.
Still it was nice to sip a cup of the Rooibos (have I spelt that correctly?) tea supplied in the room whilst I watched Durban beachfront come to life below me.
WiFi is available but you have to pay for it, no unsecure wireless networks in the area, unfortunately.
Plenty of channels on the telly though
I had lunch at the hotel and it was fine, dinner at a place just down the road, mutton curry and Castle Lager while you watch the world go by and the ocean as a backdrop.
A pretty good evening...
It is a rough looking neighbourhood, as some have mentioned, but I have to say I didn't feel threatened as I wandered about. This might have been the Castle or the fact I kept to the main beachfront road when it got dark. The beach area is swamped with security and coppers during the day and there seemed to be several around at night as well.
The hotel staff were uniformly pleasant and friendly, breakfast was a bit of a queue but the room itself is big enough to take everyone, once you've got in, and the selection was good.
And everyone smiles...

  • Stayed November 2011, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank marki50uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, November 23, 2011
Dear marki50uk

Thank you for having chosen to stay at Garden Court South Beach, and more especially, for giving us feedback on your recent stay. We have escalated your feedback for investigation and urgent corrective action. We really appreciate your support and look forward to welcoming you back to our hotel in the near future.

Kind regards
Amar
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Bushbuckridge, South Africa
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2011

It was a lovely 4 days but staff can improve on their customer service especially the duty manager that we meet on check in.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wahle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmarHurjan, General Manager at Garden Court South Beach, responded to this review, November 23, 2011
Dear wahle

Thank you for having chosen to stay at Garden Court South Beach, and more especially, for giving us feedback on your recent stay with us. It is only through your individual feedback that we are able to improve on our service delivery to you, our valued guest, and to this end, we regret you not having received the kind of service you deserve and sincerely apologise for any inconvenience caused. Rest assured that this matter is being investigated and where necessary, corrective action will be taken. We look forward to welcoming you back to our hotel in the near future.

Kind regards
Amar
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Additional Information about Garden Court South Beach

Property: Garden Court South Beach
Address: 73 OR Tambo Parade, Durban 4056, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Durban
#2 On the Beach Hotel in Durban
#3 Best Value Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court South Beach 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated amidst the hustle and bustle of Durban, this affordable family-friendly hotel offers stunning panoramic views of the historic Durban Harbour and the Indian Ocean. A stone’s throw from the modern aquarium and oceanarium, uShaka Marine World, this hotel also allows for easy access to the SunCoast Casino and Entertainment complex, miles of golden beaches and the culturally rich Durban CBD. This Garden Court Hotel is the ideal destination for business and leisure travellers. ... more   less 
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Also Known As:
Garden Court - South Beach Hotel Durban

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