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“Wedding Venue” 5 of 5 bubbles
Review of Rain Farm Game and Lodge

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Rain Farm Game and Lodge
Ranked #2 of 82 Specialty Lodging in Durban
Certificate of Excellence
Durban, South Africa
Level Contributor
5 reviews
5 hotel reviews
“Wedding Venue”
5 of 5 bubbles Reviewed May 4, 2014

We were at Rain Farm for the wedding of a relative and stayed overnight in one of the safari type tents which was well appointed clean and comfortable. The reception staff were efficient and friendly as were the staff at both the wedding reception and at breakfast the following morning. The catering and venue was excellent as is the location of Rain Farm itself. Whilst we did not go on a game drive we were pleasantly rewarded by seeing a variety of game close to road between the reception area and our tent.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RainFarmGameLodge, Guest Relations Manager at Rain Farm Game and Lodge, responded to this review, May 14, 2014
HI Terry, thank you so much for the review. I am so pleased that like so many others, you enjoyed your experience at Rain Farm Game & Lodge. We hope to see you back soon for a Game drive so you can experience a real touch of Africa!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
    91
    47
    18
    3
    2
See reviews for
66
62
2
3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed February 28, 2014

What was meant to be a memorable, relaxing getaway for Melanie on her birthday - was not relaxing and certainly became meorable for all the wrong reasons

While the staff that received us, took us on guided game drive and oversaw the preparation and presentation of our veg meals were friendly and professional there was limits to what they could do to help with the quality of accommodation

We raced to the room after paying and checking in and had to rush back in minutes to be on time for game drive. We complained of smell and were advised by 2 staff that its possibly "jeyes fluid" used to disinfect the cabin and ward off insects

When we returned to room late after supper - the smell was overpowering

We had to keep all windows closed to keep insects out (there were no mosquito nets) and with no air conditioning the humidity and chemical smell was unbearable

With our 18month old son and 10year old daughter having a restless night we were anything but relaxed

My wife was too ill with a chest infection the next morning (her birthday) to even go for the spa treatments we had gifted her

We checked out early and returned home

The smell was so intense that our night cloths still wreaked of the odour when we unpacked back home.

I brought all this to the attention of the manager, via email and was advised that this was first time they received such a complaint and she would investigate. She reverted advising that no such smell could be detected when the cabin was inspected. I received an apology for the inconvenience and given a R100 voucher to spend when next visiting.

Not only was this not commensurate with the extreme discomfort we experienced this was a blatant lie because if you read other reviews you will see there is another citing of the chemical smells experienced (see "Yarisha O's comment)

My wifes chest infection, cancellation of booked spa treatments and early departure was not treated with any concern. And after spending several thousands for one nights accommodation with only the game drive (a few hundred rands and veg supper and breakfast) I can confidently say that this price is overinflated and misleading (I used the price as indicative of quality - other accommodation establishments in this price range offer far greater luxury. At the very least "Air conditioning"

I am insulted by the response and did not dignify the offer of a R100 voucher with a response

  • Stayed February 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Rayven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara N, Owner at Rain Farm Game and Lodge, responded to this review, March 5, 2014
Good day Rayven,

Thank you for your valued feedback.

As mentioned in my response to you, we do not use jays fluid as part of our cleaning detergents.

We did thoroughly investigate your concerns and found no apparent odour.

This being said we looked into other aspects of your feedback that we could work on and have continued to look into the possibility of mosquito nets in that room in the event of any chemical odour.

Unfortunately being on a farm we are faced with many limitations, one of which is the electricity supply to our property therefor at this stage it is a physical impossibility that all our units can be equipped with air conditioning however we are currently working on this.

As I mentioned we are just as concerned and baffled by your feedback as we have never received such a complaint.

It is no blatant lie that I say this, and may I add that this is an extremely harsh statement to make, taking into consideration that the previous comment was made on the 26th February 2014 and I had responded via email to you on the 03 February 2014.

This previous comment was with regards to an early check in which was not initially requested and upon this guests arrival we did our best to allow access to the unit before our standard check in time - cleaning products were obviously still needed for this service.

Rain Farm Game and Lodge is a three star graded establishment as well as an AA superior graded establishment and our rates are in line with three star grading criteria.

We continually strive to please and better our establishment and we are delighted to inform you of our exciting news, that we are in the process of having a third additional power supply and this will allow for air conditioning in all our units. Mosquito nets are also currently being made up for all accommodation for our guests comfort.

Again I am terribly sorry that you had an uncomfortable nights rest and I can assure you that we are doing everything possible to continue to upgrade our units to our guests satisfaction. Thank you Rayven, for your time taken to share your feedback and wish you, Melanie and the kids all of the best

Kind regards,

Cara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed February 26, 2014

I went to Rain Farm for a family wedding in December. The setting is magical and ideal for a romantic event like this. Unfortunately we didn't get too much time to explore the rolling green hills but had a good stay regardless. The service was very friendly - the only thing that let us down was that when we arrived our rooms were still being cleaned and it was awkward trying to get ready for a wedding with the cleaners in the room. The detergents being used were very strong and definitely not eco-friendly which made it tricky with a baby in the room. The breakfast the next day was a good spread but did not really cater much for a strict vegetarian/vegan. Besides for this, we had a very comfortable stay and would say the view here is one of the best I have seen.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Yarisha O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

A visit to the Rain Farm Game and Lodge is a must. We have stayed there twice and both times were just awesome. If you have a group then the Giraffe lodge is the way to go, 10 people were more than comfortable, with a huge entertainment and braai area. The food from their restaurant is quite good and having a spa onsite is a huge plus. Reasonable wildlife activity, good birding and really nice to just walk along the farm and trails. Can't wait to go back.

Room Tip: Try the Giraffe unit for big groups
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Kavan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 25, 2014

We came up for a wedding and only stayed one night but thoroughly enjoyed every moment. We arrived early on the Saturday morning as part of the bridal party and had an amazing breakfast, served by really lovely staff. We had an amazing time.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Noelene R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australind, Australia
1 review
5 of 5 bubbles Reviewed February 25, 2014

Rain Farm Game and Lodge is absolutley beautiful. The stunning chapel, it’s like something out of a movie and the view from the front is breathtaking...when you leave the chapel and the bells ring you really could be a princess in her own castle. The grand entrance on noble (he’s the horse) and the carriage is very special and elegant. I think because it’s a smaller game farm you almost have a better chance of seeing game and having them in your photos than at the larger farms, we have some stunning shots with the family of giraffe. I also think the main house (Giraffe) is an incredible place for the bride and her bridesmaids to stay and get ready in. We used it for the weekend and it was like being in my own home, the main bedroom is also the most incredible place to get ready with all that space and beautiful lighting.
Apart from a stunning wedding location it is also a beautiful game farm with the most luxurious accomodation and exquisite food. The staff are incredibly helpful and seem to go above and beyond to please. A wonderful, magical place.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Suzanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 25, 2014

We stayed in one of the luxury tents which was totally private with a gorgeous view of the river with giraffe, wilderbeast and ostrich wandering over the rolling grasslands. And with waterbuck in very close proximity, it was wonderful to see these beautiful animals up close.
We were there for a wedding and the service received was of the highest standard, with a beautiful reception meal in the boma which has a real "African" feel.
The next morning, to be wakened by the sound of egyptian geese on the river, and then to go up to the main building for a scrumptious breakfast, was a great way to start the day and conclude our wonderful stay at Rain Farm.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Snorkelingbuddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rain Farm Game and Lodge

Property: Rain Farm Game and Lodge
Address: Esenembe Road | Farm 9, Durban 4390, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 82 Specialty Lodging in Durban
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rain Farm Game and Lodge 3*
Number of rooms: 25
Official Description (provided by the hotel):
Rain Farm Game & Lodge has a stunning restaurant which offers breath taking views of the farm. Rain Farm Game & Lodge offers luxury accommodation in the tranquil wildlife surrounds. - Luxury Tree Top Tents (Dinner bed & breakfast only) - Luxury Dam Facing Units (Self-catering or dinner bed & breakfast) - Farm House River facing Units (Self-catering or dinner bed & breakfast) Rain Farm Game & Lodge offers the following activities - Game Drives - Horse Trails - Archery - Pellet Gun Shooting - Childrens Playground - Day Spa - Miniature Golf Rain Farm is the closest Game reserve to Durban, a mere 30 minute drive from King Shaka International Airport. Game you can see at our farm includes: Dassies Porcupine Mongoose Giraffe Wildebeest Zebra Impala Nyala Waterbuck Blesbok Springbok Eland Red Hartebeest Ostrich Emu Warthog Caracal Serval Bush Buck Mountain Reedbuck Common Reedbuck Steenbok Blue/Red/Grey Duiker Wide variety of Snakes, most spotted is the endangered African Rock Python A massively wide variety of bird life including: King Fisher, Hornbill, Fish Eagle, Bee Eater, Secretary Bird, Nightjar, Egyptian Geese ... more   less 
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