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“An old favourite”

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The Royal Hotel Coffee Shoppe
Ranked #12 of 12 Coffee & Tea in Durban
Restaurant details
Durban
Level Contributor
15 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“An old favourite”
Reviewed January 5, 2012

Will go back as regularly as being in the destination permits.

Helpful?
Thank DurbanHusband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Visitor rating
    2
    12
    6
    7
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Durban
Level Contributor
14 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Shockingly disappointing experience - let down by poor service.”
Reviewed January 2, 2012

The Royal Coffee Shoppe has been around for years and I've visited it often, always after a trip to the theatre next door. I've been a little disappointed at the service (lack of) the past few visits but my most recent experience "takes the cake".

It was a family outing with friends, so 7 of us in total, and all we wanted were some drinks. Our experience comprised:
- not being able to order everything we wanted because they were "out of stock". Of several items.
- having to make a change to the order on delivery as another "out of stock" situation had subsequently occured.
- having an incorrect item delivered with the order and having to send it back and then wait an inordinately long time for it to be served up (after EVERYONE had already finished)
- having the order served up in 2 halves, with the second half of the table receiving theirs long after the 1st half had already finished.
Whilst waiting for half the order we brought this to the manager's attention. He was busy at the till (no customers, just himself) and promised to take care of it. We could see him from the table and HE DID NOTHING.

I'll not return to this restaurant again. Not until something significant changes.

  • Visited December 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank DurbanDweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban
Level Contributor
19 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Ok”
Reviewed January 1, 2012

Good coffee and cake, but service varies as it is a training hotel.

Helpful?
Thank sats13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban
Level Contributor
24 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Jaded and tired”
Reviewed December 29, 2011

Been there too long, old and tired with shockingly bad levels of service.

Helpful?
1 Thank bendheim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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