I booked through an online agency and got a great deal on a deluxe room. On the plus side, the accommodation was attractive and spacious with a large balcony and stunning panoramic views of Durban. I thought the food was good and service in the restaurant and terrace bar area was fine.
The location was good for me being close to family I was visiting, but is not necessarily the perfect location for holidaying out of towners.
On the down side, although the room was well appointed some details need work - cigarette burns on the night table, no main switch so you have to search the room before bed to find all light switches and a scarred bath with no overhead shower attachment so you can't use the shower hose in the bath for a shower.
When I arrived no porter was in evidence and my driver had to lug my cases unassisted. Reception was quiet yet I was ignored by the receptionist and had to push to be served. Throughout my stay service was unreliable and many staff members appeared ignorant of common politeness. Occasional friendly service only highlighted this issue.
Hotel grounds are small and the pool area needs attention - it appears to belong to an adjoining house and feels peculiar, with no privacy at all from the main carpark and entrance.
Overall the hotel has the potential to be good but feels under managed and under maintained - a disappointing stay.
- Official Description (provided by the hotel):
- Located on Crest of Ridge road with spectacular views over Durban, Coastlands Musgrave Hotel offers 101 modern and comfortable bedrooms. It boasts 58 Standard Rooms, 41 Deluxe Rooms and 2 Suites. This hotel is ideal for the discerning corporate, leisure and international traveler and is situated minutes away from Durban's iconic Moses Mabhida stadium, Greyville Racecourse, Suncoast Casino, uShaka Marine World, Durban Beaches on the Golden Mile and is a mere 35 minutes drive from King Shaka International Airport. Durban University of Technology is 2.5 km from the hotel.Our 6th floor conference and events centre is the ideal venue for your next conference, function or special occasion and we are able to tailor-make a package that suit your needs. We work with suppliers of the highest standard and we are able to assist in any decor or technical requirements.Sip on a cocktail or your favorite drink on our terrace or next to the pool, and enjoy a scrumptious A-la-Carte dinner in our 315 Restaurant. Our Friday evening Spice and Saturday night Seafood Buffet is legendary and offers live entertainment. Room service is available 24 hours a day and our coffee shop serves delectable cakes and desserts.All our bedrooms are equipped with individually controlled air-conditioning, flat-screen televisions with DSTV and tea & coffee making facilities, laundry service and turndown service.Our friendly and professional staff at the Concierge desk is able to assist you in transport arrangements, luggage storage and guests are welcome to make use of our business centre which offers internet, printing and fax facilities. Free wi-fi is available throughout the hotel.Coastlands Musgrave Hotel welcomes you to Durban, and invites you to explore and experience our beautiful province. ... more less
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- Also Known As:
- Coastlands On The Ridge Hotel Durban