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Reviewed March 7, 2016

The hotel was lovely and we really enjoyed our stay there. I'd heard so much about the restaurant "WODKA" that services the hotel and that was the main reason I'd booked our stay at this hotel. The decor in the restaurant is suitably industrial to reflect the area and where the buildings in that area of Duban have come from - beauriful. No complaints there. The food was delicious. The part that was disappointing was that there were two televisions on in the restaurant. One was showing a local soapy and the staff were more interested in the goings on of that show than worrying about their guests at the tables. The other TV was showing a movie. I don't think TV's in restaurants should be on unless they are showing a live sports match which guests have actually come to watch. We asked the manager to please turn down the sound of the soapy and turn up the music to give the restaurant some ambiance, which he did.

Room tip: 4004 had a beautiful view and it had a balcony as well
Date of stay: March 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Shelley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this reviewResponded April 4, 2016

Dear Shelley G,
Thank you so much for taking the time to give your valued and detailed feedback about our hotel and your experience. We value all guest feedback whether good or not so good.
Firstly, we are delighted that you enjoyed our food and your stay at our hotel.

Regarding the TVs in the restaurant, we have taken notice of your comments and have followed it up with the relevant departments involved in order to remedy the matter and improve our guests’ experience.

We thank you for assisting us in improving our service and product in future.

Regards
JacoSV

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2016

The service was excellent from the time we arrived to the time we left. the room was clean and neat and enjoyed having a balcony. Enjoyed the view of the harbour and the lighting at night. it would have been nice to have watched the cricket match on the sports channel instead of SABC 3.

Date of stay: February 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank kaminin2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this reviewResponded April 4, 2016

Dear kaminin2016,

Thank you so much for taking the time to give your feedback about our hotel and your experience. We are delighted that you enjoyed your stay with us and the wonderful views over the harbour.
We have taken notice of your comment about the extra sport channel and have remedied the matter by activating this channel.

Regards
JacoSV

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Reviewed January 31, 2016

We had an unforgettable wedding - Durban style at the Waterfront Hotel and Spa. We took a rickshaw form Durban beachfront and arrived at the hotel reception to greet our 200 guests, who had been delighting in craft beer, champaign and canapes in the courtyard. Our favourite dishes were prepared perfectly - it was difficult not to serve a second helping. We danced all night and spilled out onto the road, to dance under the stars! Thank you to everyone who was involved

Date of stay: January 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank AbigailK25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this reviewResponded April 4, 2016

Dear Abigail K,

It was an absolute pleasure hosting your wedding with us!

We are delighted that you enjoyed the event and the food at our lovely hotel and would love to welcome you back in the future.

Kindest regards
JacoSV

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2016

I would like to report that this beautiful hotel is the best place to stay. It is luxurious, has a nice restaurant that serves lovely cuisine. Staff is very friendly. it is also not to far from Shaka Marine World, which is not only a world class aquarium but also a water theme park. I truly would like to urge anyone when in Durban, to stay at this hotel.

Date of stay: December 2015
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank waldosteyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this reviewResponded April 4, 2016

Dear waldosteyn

Thank you so much for taking the time to give your feedback about our hotel and your experience. We are delighted that you enjoyed your stay with us and also enjoyed our food and beautiful location.

Your kind comments will be shared with all staff involved.
We look forward to welcoming you back to our hotel in the not too distant future.

Regards
JacoSV

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Reviewed January 13, 2016

The hotel was well placed within walking distance to the Ushaka marine world.
it was a safe walk, the streets were well lit and there was security at the boom gates outside the hotel.
The room was clean and spacious.
The breakfast was well organised and had a good spread.
The staff were friendly and helpful.

We wanted some ice as it was warm and we wanted some for our water.
The bar tender filled up an ice bucket and just handed it to us.
The next evening another lady who was also at the bar did the same.

We enjoyed our stay.
Well priced considering the time of year.
We would go here again.

Room tip: We booked late, the week before so got a room with views of other buildings. Need to book early to get views of the beach or the harbour:)
Date of stay: December 2015
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank waterbaby23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this reviewResponded April 4, 2016

Dear

Thank you so much for taking the time to give your feedback about our hotel and your experience. Thank you for your valued feedback.

Also, your comments on the bar service have been noted and taken up with the relevant parties involved in order to remedy the situation and improve our guests' experiences in future.

We look forward to welcoming you back to our hotel in the not too distant future.
Regards
JacoSV

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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