Only reason for completing this is to warn would- be guest. One of those hotel, on paper it looks great, but it terrible. Checking in was OK. We were placed into a room or lets say closet. When I complained to reception and showed correspondence between myself and our booking agent and his central reservations, we were moved to the correct room. We had late dinner/ lunch at the in-house restaurant. The food was great and it was value for money. Only the irritating thing was the would- be barman/ waiter, was changing the music every so often to his taste. Even greater disappointment and disaster when they had moved our luggage to our new room. The room overlooked some scrap yard. The AC was making a noise, that would drive any person insane when trying to sleep at night. Off I went to reception again, only to be told that maintenance has left and there is nothing that could be done until the morning, and no rooms were available. How stupid and ridiculous. We decided to leave, told them to keep the money and left to book into the Hilton in Durban. Could not settle my bill of the restaurant as the system was off-line. Now I was no longer prepared to wait or listen incompetent mismanaged hotel excuses anymore. Please convert the"hotel" back to a warehouse or something not a hotel. Carpets were stained along the corridors. Light were not working everywhere. Tiles were broken inside the lift-car, and wall were scratched and pealing paint. Things that I notice when moving around in hotels.
- Official Description (provided by the hotel):
- The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more less
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