The location of this establishment makes it an ideal place to have a coffee or a meal... the service is shocking, the waiters and waitresses are poorly trained, they have no idea of acceptable standards, they obviously don't have sections, they are sometimes absent for 15 minutes... perhaps the waiters are doing room service and attending tables on the pavement simultaneously? When an order is taken, the table should be set but this happens after the food is served, condiments and butter always arrive last and toothpicks are never offered.
The waiters do not write things down and without fail the order will have some mistakes. On almost every occasion I am waiting longer than usual for something that was clearly ordered and I also see how other customers are ignored and neglected. The kitchen can take 15 - 20 minutes to make eggs, bacon and toast, coffee can also take 10 minutes.
The staff are friendly and they are apologetic, the food is good when it finally arrives, the prices are reasonable but the terrible service just ruins the visit.
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