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“Felt like staying in a boarding house(hostel)”

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Africa Regent Guest House
Ranked #38 of 262 Durban B&B and Inns
Reviewed January 18, 2011

Myself & my partner stayed at the Guest house in the penthouse suite..the room was beautiful and so was the rest of the property. Yes indeed 4 star, but in service and customer relations ZERO star!
We both in our early 20's and was treated like children,Dave barely spoke to us and when i asked to use the phone to call the phone directory(which is free from a landline) he asked if i had a cell phone!! We went out and bought our own alcohol as the small,and silent bar wasn't fully stocked..upon returning to the house with a bag of ice(no fridges in PENTHOUSE SUITE)Daves wife moaned about it dripping on the floor through the house, instead of offering us a ice bucket..
I to work in accommodation and even though we don't have 5 star accommodation people always comeback and most talked about is the atmosphere and FRIENDLY HELPFUL staff.
African Regent Guest house has none of that.Zero atmosphere,the house is so quiet you can here a pin drop,the bar area is "dead", no music & tvs always off.. we always had to swim with the CREEPY CRAWLER", As the pool always had things floating around in it. As for the food..we were never asked how we'd like our eggs and bacon done..they assumed dry,overcooked and half burnt as this is how we always got it.The fact that they don't offer any other meals to buy is a big minus, as even though its near the shops to drive not so to walk.
We asked about a club...Dave couldn't really give us much info, he and his wife mumbled something about a list with clubs...instead of giving us the list so we'd have things to do...as we both not from Durban and don't know the area...we had to call our own cabs,the housekeepers had no personality...the list goes on...
African Regent is definitely a place i'll recommend to my GRANMA...

  • Stayed: January 2011, traveled as a couple
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3  Thank Masroefa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MORREY, Owner at Africa Regent Guest House, responded to this reviewResponded January 19, 2011

We are not surprised to receive this review. We always interact with our guests to ensure their stay with us is enjoyable, however on very rare occasions we find this extremely difficult to do.

To respond to your comments, we allowed you free use of the house phone to call a national number despite you having your own mobile phones. The housekeepers always try to maintain the rooms as they are found despite sometimes facing challenging situations. We stock a general range of drinks in the bar but cannot cater for all particular brands that a guest may require. The games room which you used and TV/ music system in the bar are for your use and only need to be turned on if wished to use them. We did not think it unreasonable to request you not to drip you ice through the guest house to your room and gave you a bag to cover it. We do not advertise fridge freezers in our rooms. As we were encountering heavy rain and wind during your stay, we had to keep the pool filtering to avoid it contaminating. We are a bed and breakfast and do not advertise any other meals. All breakfasts are cooked to your order. The restaurants are less than 300 metres away, five minutes walk at most. We have no comment to make about the night clubs.
During the daytime when we are away from the guest house attending to other aspects of our business, guests would normally arrange their own transportation. Taxi cards are on the noticeboard. When we are at the guest house we are always available to arrange taxis.

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55 - 61 of 82 reviews

Reviewed December 26, 2010

We enjoyed this peaceful B&B and it felt like home. A special thanks to David and Pam for their kindness and nice attention to detail. They both have traveled all over the world (more than anyone we know) and were interesting people to talk to. They also made some good suggestions of restaurants and where to drive outside the city.
We appreciated the large room with the balcony and comfortable bed. When we arrived we gave one of the staff a lot of laundry to clean, the clothes were returned to our room in a record time and in perfect condition.
The guest house is furnished and decorated with strong African art, some bears European influences from the days of colonization. The dining area was spacious and every morning they cook a nice breakfast. The car was always secure inside the gate.
Only a few minutes a way, we walked in the shopping center and ate at two small restaurants. A few kilometers further is the Moses Mabhida Stadium, the impressive 2010 World Cup stadium. Durban was not our favorite city in SA but this guesthouse and the stadium VIP tour made the stay enjoyable.

  • Stayed: November 2010, traveled as a couple
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1  Thank SoleilFlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2010

My wife and I thoroughly enjoyed our 3-night stay at this lovely Guest House. We arrived on a rainy night and were quickly, and warmly greeted by Dave. We stayed in their Penthouse Room, which was spacious and wonderfully appointed. Every morning, we enjoyed Pam's scrumptious English Breakfast and enjoyed discussing sight-seeing options and recommendations with Dave. Both he and Pam are avid travelers, so they new exactly what we were looking for in a day's outing. We highly recommend future travelers to consider staying here...this certainly was one of the highlights of our stay in the Durban area.

  • Stayed: December 2010, traveled as a couple
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1  Thank blwohlert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2010

David was very helpful with everything from recommending places to visit, booking taxis and providing general advice. The Guest House was close to shops and restaurants. The lounge set aside for guests was very comfortable and there was a well stocked bar operating on an 'honesty' basis.

  • Stayed: October 2010, traveled as a couple
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1  Thank Diane190797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2010

Dave and Pam were always helpful. We got great tips (attractions and the Portugese restaurant) and maps, so we could find our way around. The room was beautiful and we felt at home. A fresh cooked breakfast in the morning added to the luxurious feeling!

  • Stayed: September 2010, traveled as a couple
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1  Thank SGrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2010

I stayed in Africa Regent guest house a week during the WC2010. And I spent this time with great pleasure. Pam and David are wonderful people and great hosts. They helped me very much with transfers, day tours and useful advises. Rooms are nicely decorated in African style. They are big and comfortable. The guest house is situated a 5-7 min drive from the Durban Golden Mile. And there are several restaurants and banks within a walking distance. The Place is safe and realy quiet. Grigory. Moscow, Russia.

  • Stayed: June 2010, traveled solo
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Thank GRIGORY68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2010

We were only there one night, but it was a night well spent. I would definitely recommend this place to anyone passing through Durban or even spending a few days there. The only downside is that it is a bit far out of downtown Durban.

  • Stayed: June 2010, traveled as a couple
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Thank Sunnymex77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Africa Regent Guest House

Address: 24 Regent Place | Durban North, Durban 4051, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #38 of 262 B&Bs / Inns in Durban
Price Range: $56 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Africa Regent Guest House 4*
Number of rooms: 6
Official Description (provided by the hotel):
Africa Regent is a distinctly different family run 4 STAR luxury establishment, offering personalised service, impeccable attention to detail, great value for money and a distinctive quality experience. Accommodation & Facilities:Exclusively for our guests is a spacious lounge, breakfast room, patio, and bar complete with TV,pool table and darts The bar opens onto a natural rock swimming pool with cascading waterfall.Adjacent to the pool is the entertainment area for buffets or braai(barbeque).The traditional African décor abounds throughout with each of the six double bedrooms having a en-suite bathroom (bath & shower) and being appointed with air-conditioning, ceiling fan, satellite TV, safe, hair dryer, bath robes, toiletries and hostess tray. Our penthouse, set in a nautical theme,has views of the bay and ocean. Other facilities include free coffee/tea/juice & biscuit station, free secure off road parking, airport transfers,golf club loan, laundry service and free wireless internet connection. Prices include full English breakfast. Major credit cards accepted. Regret no children. Location: Located in the quiet suburb of Durban North by the warm Indian Ocean and conveniently situated between Durban's Golden Mile and Umhlanga Village Resort. An ideal location offering complete relaxation and privacy whilst being just minutes away from the beach, shopping malls, ICC, cinemas,theatres, casino, golf, sports stadiums, sports facilities and tourist attractions. Within walking distance are banks, post office, good restaurants and pharmacy. Fifteen minutes (23 km) from the international airport. Tours & Safaris: We can provide information on tours to suit the individual needs of our guests on request with our tour partners.Day trips or extend your stay to explore more of the culture, heritage and wildlife of KwaZulu Natal. Attractions Nearby: Gateway Shopping & EntertainmentValley of 1000 Hills Suncoast Casino Zulu Cultural Centre uShaka Marine World4 Golf CoursesSharks BoardUmgeni Bird ParkInternational Convention Centre ABSA Rugby Stadium - SharksSibaya Casino & Theatre Pavillion Shopping CentreKingsmaed Cricket GroundDurbanInternational Swimming ArenaDurban' Golden Mile - BeachesUmhlanga Beach World Cup Soccer Stadium Regional Attractions: Hluhluwe-Umfolozi Game Reserve LionPark Drakensberg National Park Crocodile Safari Park Oribi Gorge SnakePark St Lucia Wetlands Park Cheetah Sanctuary ... more   less 
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