Myself & my partner stayed at the Guest house in the penthouse suite..the room was beautiful and so was the rest of the property. Yes indeed 4 star, but in service and customer relations ZERO star!
We both in our early 20's and was treated like children,Dave barely spoke to us and when i asked to use the phone to call the phone directory(which is free from a landline) he asked if i had a cell phone!! We went out and bought our own alcohol as the small,and silent bar wasn't fully stocked..upon returning to the house with a bag of ice(no fridges in PENTHOUSE SUITE)Daves wife moaned about it dripping on the floor through the house, instead of offering us a ice bucket..
I to work in accommodation and even though we don't have 5 star accommodation people always comeback and most talked about is the atmosphere and FRIENDLY HELPFUL staff.
African Regent Guest house has none of that.Zero atmosphere,the house is so quiet you can here a pin drop,the bar area is "dead", no music & tvs always off.. we always had to swim with the CREEPY CRAWLER", As the pool always had things floating around in it. As for the food..we were never asked how we'd like our eggs and bacon done..they assumed dry,overcooked and half burnt as this is how we always got it.The fact that they don't offer any other meals to buy is a big minus, as even though its near the shops to drive not so to walk.
We asked about a club...Dave couldn't really give us much info, he and his wife mumbled something about a list with clubs...instead of giving us the list so we'd have things to do...as we both not from Durban and don't know the area...we had to call our own cabs,the housekeepers had no personality...the list goes on...
African Regent is definitely a place i'll recommend to my GRANMA...
- Official Description (provided by the hotel):
- Africa Regent is a distinctly different family run 4 STAR luxury establishment, offering personalised service, impeccable attention to detail, great value for money and a distinctive quality experience. Accommodation & Facilities:Exclusively for our guests is a spacious lounge, breakfast room, patio, and bar complete with TV,pool table and darts The bar opens onto a natural rock swimming pool with cascading waterfall.Adjacent to the pool is the entertainment area for buffets or braai(barbeque).The traditional African décor abounds throughout with each of the six double bedrooms having a en-suite bathroom (bath & shower) and being appointed with air-conditioning, ceiling fan, satellite TV, safe, hair dryer, bath robes, toiletries and hostess tray. Our penthouse, set in a nautical theme,has views of the bay and ocean. Other facilities include free coffee/tea/juice & biscuit station, free secure off road parking, airport transfers,golf club loan, laundry service and free wireless internet connection. Prices include full English breakfast. Major credit cards accepted. Regret no children. Location: Located in the quiet suburb of Durban North by the warm Indian Ocean and conveniently situated between Durban's Golden Mile and Umhlanga Village Resort. An ideal location offering complete relaxation and privacy whilst being just minutes away from the beach, shopping malls, ICC, cinemas,theatres, casino, golf, sports stadiums, sports facilities and tourist attractions. Within walking distance are banks, post office, good restaurants and pharmacy. Fifteen minutes (23 km) from the international airport. Tours & Safaris: We can provide information on tours to suit the individual needs of our guests on request with our tour partners.Day trips or extend your stay to explore more of the culture, heritage and wildlife of KwaZulu Natal. Attractions Nearby: Gateway Shopping & EntertainmentValley of 1000 Hills Suncoast Casino Zulu Cultural Centre uShaka Marine World4 Golf CoursesSharks BoardUmgeni Bird ParkInternational Convention Centre ABSA Rugby Stadium - SharksSibaya Casino & Theatre Pavillion Shopping CentreKingsmaed Cricket GroundDurbanInternational Swimming ArenaDurban' Golden Mile - BeachesUmhlanga Beach World Cup Soccer Stadium Regional Attractions: Hluhluwe-Umfolozi Game Reserve LionPark Drakensberg National Park Crocodile Safari Park Oribi Gorge SnakePark St Lucia Wetlands Park Cheetah Sanctuary ... more less
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