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“Pretty good place”

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Happy Hippo Accommodation
Ranked #10 of 81 Specialty Lodging in Durban
Certificate of Excellence
Reviewed June 7, 2014

Reasonable, neighborhood a little runb down, but so is durban... withjin walking distance of a lot of good shops and shaka zulu world and the beach... Nice kitchen and room good... Would recommend it, ghreat staff

Room Tip: In durban this is the place
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  • Stayed: November 2013, traveled solo
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Thank James_KK9185AX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this reviewResponded June 12, 2014

Hi James,
Thanks for taking the time to review us, our staff are very proud that they are improving our service levels (something we continue to work on). Over the next five years the area we are located in, will be rejuvenated and upgraded, like most things in Africa, things take a little longer to get going but when they do it promises to be the premier tourism destination in Durban. Hopefully if you come back things will be sorted out.
Thanks again,
Michael Brooks

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126 - 132 of 227 reviews

Reviewed June 7, 2014 via mobile

Friendly smiles await u as u enter by reception. Fantastic service. I felt relaxed in my room with no disturbance at any time. The bar area was great. Chico was always at my side when he was needed. Very close to restaurants and night life. Safe and affordable.

  • Stayed: June 2014
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Thank 605Mel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this reviewResponded June 12, 2014

Hi 605Mel,
Wow, you have made our day! taking the time out to review our lodge and then making such positive remarks makes us all fuzzy inside. It would be our pleasure to host you again and Chico will be there to help you when you arrive.
Thank you,
Michael Brooks

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Reviewed May 24, 2014 via mobile

Happy hippo is really clean, has a good kitchen, large communal areas which unfortunately are right outside the rooms so it can be a bit noisy. Rooms are small, bathrooms clean and nice showers. Staff mostly friendly and helpful. Quite pricey but in a nice area close to the beach and a mall. Internets expensive and slow, much cheaper at an internet cafe in town.

Stayed: May 2014, traveled with friends
Thank ccknight23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this reviewResponded May 27, 2014

Hi Chris K,
Thank you for your review, it is always nice that our reviewers can give us positive and constructive negative comments. This helps us to adjust the way we operate and improve our business. Our internet is a bit of a bugbear, we entered into a partnership with our IT supplier many years ago, he does not want to give free wifi and we know we must give it. This is why we have made three hours free if you check in on social media and then download our app, (I would love to know if you were offered this option). Anyway your positive comments outweigh the negatives and I thank you very much for that. Please enjoy the rest of your travels and we hope to see you soon.
Thank you,
Michael Brooks

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Reviewed May 7, 2014

We are two females who stayed at Happy Hippo Back Packers. The staff were very helpful and nice. Make sure when you book happy hippo you confirm your reservation again we had a problem with this. The hostel is close to a local grocery store so you can shop for groceries and make your own meals. I liked how close it is to Ushaka beach and it is lovely to go for an early morning run or walk. We had no safety problems in this area and traveled late at night with the public/tourist buss to go to the theatre/casino/restaurants. It was a cheap and clean place to stay. I would definitely recommend it to others.

  • Stayed: November 2013, traveled with friends
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Thank kulsum k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this reviewResponded May 27, 2014

Hello K Kulsum,
What a superbly positive review, thank you so much for your kind and truthful comments. It is always very rewarding when our guests have a good stay with us and enjoy the environment that we have tried to create for our customers. We hope to see you again soon.
Thanks again,
Michael Brooks

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Reviewed May 2, 2014

Happy Hippo offers industrial style accomodation in an old warehouse, lacking atmosphere. No free wifi (as opposed to what is advertised). The area around HH isn't safe to wander around, even during the day.

Stayed: April 2014, traveled with friends
3  Thank Giant J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this reviewResponded May 22, 2014

Hi Giant J,
Thank you for the review, I am sorry that our lodge did not agree with you, the industrial style is not for everyone we know. I am very concerned that you were not offered our free wifi options by our staff and this is something we are looking into and will address immediately. I do however have to point out that the area around HH is statistically the safest in the Durban area, we are the closest accommodation establishment to Ushaka marine world and the area is continuously patrolled by a private security company and two different police forces. Once again sorry for not meeting your expectations and enjoy the rest of your trip.
Michael Brooks

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Reviewed May 1, 2014

No free wifi as advertized. The staff was not so friendly, but the important thing was the it seemed very clean and in a good location. If you're on a budget, it's a good place to stay. Very spacious there.

  • Stayed: April 2014, traveled solo
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1  Thank Eno47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this reviewResponded May 22, 2014

Hi Myrucr01,
Thank you for the review, we are very concerned about your experience as it is not how it was meant to go. I can only apologise for the unfriendly staff as we have been working to eradicate this type of behaviour. This ties in with the fact that you were not offered our free wifi options, if you can remember the staff members name I would like it if you could let me know as they are misrepresenting our company, which is very disappointing. You still had positive things to say about us and I thank you very much for that. I hope that we get to see you again on which we can iron out all the problems that you had.
Thank you again,
Michael Brooks

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Reviewed April 7, 2014

Close to the beach and entertainment and shops. Spacious layout, rooftop garden and bar. The staff are really wonderfull and you always feel at home. The rooms and bathrooms are neat and clean. Really hard to criticize anything. Will never stay anywhere else in Durban.

  • Stayed: April 2014, traveled with family
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1  Thank erikjs2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DurbanBrooksie, Owner at Happy Hippo Accommodation, responded to this reviewResponded May 22, 2014

Hi Erik,
Thank you very much for the great review, it is great to know that our staff are rising to the challenge and are looking after our guests the right way. I'm sure we will see you again when you are next in Durbs.
Thanks again,
Michael Brooks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Happy Hippo Accommodation

Address: 222 Mahatma Gandhi Road | KwaZulu-Natal, Durban 4001, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #10 of 81 Specialty Lodging in Durban
Price Range: $16 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Happy Hippo Accommodation 3*
Number of rooms: 24
Official Description (provided by the hotel):
Born from a passion for traveling, the legacy of the Hippo Hide has been passed on to this unique and amazing lodge. Situated approximately 500m from Durban's best beaches and right next to uShaka Marine World, you couldn't ask for a better location. Durban's first purpose built backpackers hostel for the discerning budget traveller, welcomes you to come and enjoy state of the art facilities. These include the amazing roof top party and recreational area, known as "The Globe", FREE WIFI, travel desk with up to date information and the best deals. This is your one stop youth hostel with all your amenities close by. ... more   less 

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